Problem with X4 and HD PVR

[Isewake]

Anyone use a Hauppauge HD PVR to import videos from a HD DVR? I'm having problems with videos imported from it. I used the Arcsoft media that came with it and it is in a ts format. When I want to do a multitrim edit, I get an error message.


When I try to do a direct import from the HD PVR, I get another error message


How do I correct these error messages? Thanks

[Black Lab]

How do I correct these error messages?

Follow the advice of the error message and send the dump file to Corel.

[Isewake]

If the only way to send it to Corel is through their support email, this is as far as I got, and the page said done.



Can't do anything else once I get here

[Ron P.]

What browser are you using? I've had periodic problems with Firefox, however after several attempts managed to get a page to load. Try a different browser, try cleaning things up a little, like your on-line cache, history, and cookies. Then see if you can get the full page. I just tried and was able to get that full page, using FireFox.

[Ken Berry]

Your video is transport stream mpeg-2 (ts = transport stream). Video Studio needs programme stream mpeg-2, so you have to use a program like the freeware HDTVtoMPEG-2 to convert it. I also use Video ReDo, but that costs around US$50...

[Isewake]

I also have Videoredo but I'll try the other software too. Thanks for the tip. I would rather work with VS than Videoredo.

I still couldn't get into the website's email help. I cleared out the cache, cookies, etc and used both Firefox and IE. Been like that for over a year.

[Isewake]

It seems like now it doesn't read ts files from my Hauppauge TV tuner. I guess I could convert it but X2 can read it but X4 can't. I really don't want to do extra steps if I don't have to.