VIDEO PRO X3 ERROR MESSAGE

[ADT6494]

Hi I have used VIDEO PLUS for a number of years and have downloaded the latest verion , PRO X3. However everytime I render AVCHD video to an HD File it comes up with a message saying to contact corel, re Errror to Dumo File. It works fine rending any non HD file. The project is about 5.40 Mins in Length. What do you recommmend I do?...I have only just installed the FREE trial version, but as I have been using VIDEO PLUS for years, I really do want the latest version and dont want to look elsewhere

I have the latest version of qucik player as this machine is only 1 week old

I have windows 7 Home Premium, and Intel core i7 cpu and its 64 bit

Please help!

[Ken Berry]

Welcome to the forums! But I have no idea what you are referring to when you say you have been using 'Video Plus'. I am assuming you have been using Video Studio in some version which has a '+' sign in it, such as VS 11+/11.5+. But whatever the case, it is not compatible with Windows 7. Also have no idea what is meant by 'Error to Dumo File' or is that a typo for 'Demo'?

In any case, quite a few of our users who have i7 CPUs have had difficulties in rendering. These problems seem to be resolved by disabling hyperthreading in the computer BIOS while using Video Studio X3. I know it's klunky and I hope Corel is working on a fix. But try it and see if it works at least as a temporary work-around.

[cdoughertycd]

Ken: I'm also having problem with PRO X3 with Windows 7, Home Premium. I am getting multiple crashes of Pro X3 with every project. Message comes up, there is an error and to contact support and send dump file to them. I haven't done this yet. I notice they charge $15 per call. Also toward the end of each project now, I am getting black video but audio is ok. I uninstalled Pro X3 and reinstalled but problem still exists. My files are HD from Canon HD camera with .mpg extension.

I don't know how to get to BIOS place (sorry I'm so dump) for disabling hyperthreading in the computer BIOS while using Video Studio X3. I'm thinking this might help me too. I've spent about 8 hrs trying to get this one 10 min project done. Can you give me quick instruction on how to do that hyperthreading disable?

Thanks so much for your help.
Candy

[cdoughertycd]

Hi Ken: I got to the BIOS but couldn't see anything about hyperthreading, sorry so dumb here.
Candy

[Ron P.]

Hi Ken: I got to the BIOS but couldn't see anything about hyperthreading, sorry so dumb here.
Candy

IIRC, this only applies to the Intel i7 processors.

With one of your clips in the timeline or library, right-click on it, select properties and post them here. There are a couple of types of HD video around and knowing more about the properties would help us point you in the right direction.

[cdoughertycd]

Ron: Here is .jpg of clip properties that is black. This is the last clip in my video. If you need the properties of the clips that work, let me know.

thanks for your help,
Candy

[Ken Berry]

cdoughertycd -- your computer does not have hyperthreading. As Ron has already noted, my comment above applied to users with i7 CPUs...

I am also a bit mystified by what kind of video your camcorder is producing. You say it is HD but with the .mpg extension. But out of the camera, with HD, I am only aware of AVCHH which uses the .m2ts/mts extension; HDV which uses the .m2t; or HD mpeg-4 which uses, I thought, .mp4. But there may indeed be more, so as Ron has also said, we need to know exactly what format you are using, its properties, and, best of all, what camera exactly did it come from?

EDIT: while I was writing the above, I see you have posted the information. But I still want to know what camcorder you captured it from, and now, more importantly, exactly how you captured it. It is HDV, apparently, but when I capture HDV from my Canon HV20 using X2 or X3, I get the .m2t extension. So I am a little puzzled how you got the .mpg extension. Did you use some other program for the capture???

[cdoughertycd]

Hi Ken: The camera I captured this video from is a Canon HD CMOS, HDV, model VIXIA HV30. It uses mini cassettes. No, I didn't capture it from another program. I captured it with Pro X3. I'm sorry I don't know what the .mpg extension is. I took the camera last week to a local camera store and the video guys here said these cameras with the mini cassettes are no longer made but to definitely keep it because it's a good camera. They said mini cassettes are now only used in commercial cameras and that in 3-4 years the mini cassettes will go away (just a side note).

In my attempts to fix the blackout, I started another project and used the original .VSP file for the first clip, so 3/4 of the current project is .VSP and the problem section at the end is .mpg ("the raw" file). I have had this problem before last summer. I tried recapturing the video in smaller clips and and it worked (this was another project last summer), problem with that was I had to manually stop and start the capture as the video played which was an hour of sitting with it making the capture stop and start.

Thanks for your help,
Candy

[cdoughertycd]

Ken, a little more ... I trimmed the .mpg files with the trim markers in project/clip view and generally was able to get them into the thumbnails thinking this way they would work, but that didn't seem to solve the problem.

Candy

[Ken Berry]

Candy -- your camera is an HDV model. I have its immediate predecessor, the HV20. When you captured from it, did you use Firewire? That is absolutely essential, no ifs and buts, to capture in HDV format. And as I said above, HDV captures should have the .m2t extension. Since you are getting the .mpg extension, I suspect you are connecting the camcorder to your computer some other way and capturing in standard format mpeg-2 (which of course uses the .mpg) extension. So perhaps first you can tell us exactly how you have your camcorder connected to the computer for captures.

[cdoughertycd]

Ken: Yes, I am using firewire to capture, not the USB cable.

Candy

[ADT6494]

Hi, Thanks for info, can you let me know how I go about disabling hyperthreading in the computer BIOS while using Video Studio X3?, so I can get rid of this error in dump file message evey time I render HD? Sorry, yes using Video Studion pro x3, not video plus !..

[teknisyan]

Hello ADT6494,

It appears that you are getting the error message about the DUMP file, before doing any fix on your computer, you may want to download the updates for VideoStudio X3 file.

You can locate all the updates at http://www.corel.com/servlet/Satellite/ ... 0460544373

[Ken Berry]

Unfortunately, different computers have different methods of getting into the system BIOS. My computers currently use the F10 key which you hit a couple of times when booting up. The delete key is another common one. This is a list I found on the internet of other possible combinations:

Here is is listing of some of the key combinations used to enter the BIOS setup on startup. You must do this during the first few seconds after you turn on power. If you see the windows startup, it's too late.
Dell=Ctrl-Alt-Enter
Dell=Reset(Twice)
PS/2=Ctrl-Alt-?
PS/2=Ins
Toshiba=Esc
Toshiba=F1
NEC=F2
Compaq=F10
Award Bios=Ctrl-Alt-Esc
Phoenix Bios=Ctrl-Alt-S
Phoenix Bios=Ctrl-Alt-Ins
AMI Bios and Award Bios and others=Del (most common)

And another unfortunate truth is that different computers use different types of BIOS, so once you have gotten into yours, just search through the different tabs until you see 'Hyperthreading', and it should be Enabled. Toggle that to Disable, then save and exit BIOS and start the computer up again. The klutzy thing about this solution is that you would need to do it each time you used X3, unless you leave hyperthreading permanently disabled. But it is a key feature associated with the i7, and it's probably not a good idea to deny other programs its benefits.

[cdoughertycd]

Abiel, tonight I am getting the same "error encountered, contact support, send the dump file" message. It is happening in the same place in the timeline. I have been talking to Ken in this thread about for a few days of projects becoming black video from the middle or toward the end but audio stays. But now I can't get thru this project without the "dump file" message. I did all the Pro X3 upgrades like you said to do in your last post.

Ken is trying to help figure out why the capture I do using ProX3 from my Cannon HD camera captures them as mpg files.

Anyway, so far tonight I haven't had the video black issue, but now only the "dump file" message issue. I am running Windows 7 Home Premium.

Any help you can give I would really appreciate.

Candy