Unable to proceed on with installation

[FOREVER22]

i recently downloaded the free trial version of Corel VideoStudio X3
but i encountered a problem when i was waiting for the programme to initialize.


after waiting for a while, only a black screen appear and i can only click on cancel.
What's the problem here?

[Ron P.]

Welcome to the forums,

Try updating your MS DirectX. It seems to fix various issues with VS.

[FOREVER22]

Welcome to the forums,

Try updating your MS DirectX. It seems to fix various issues with VS.

i updated it, but the same problem still persists. How?

[MKozelka]

I have the exact same problem with the Boxed version which I received today. I also tried the TBYB version with the same lack of success. I updated Direct X with the same failure. I looked at the install log and saw no errors. The second to last line said Load Dialog: E:\Lang\EN\Custom\License.htm. This in the screen that should display the license but there is nothing there.

[Black Lab]

Please don't double post, as it only causes confusion. Case in point, I answered you other post telling you to update your DirectX, but in this post you say you have already done it.

Please contact Corel Tech Support.

[MKozelka]

Sorry for the double post, but I was getting desperate for some help.

I called tech support and found a solution for me. I had to sign on with my backup admin account and it installed right away. Apparently my normal admin account has some issues. It may have to do with Active X permissions or scripting permissions. So I will probably create a new user acct.