Text Tool Crash

[n2yo]

Hello,

Has anyone seen this problem recently?
It is very simple to reproduce. I can't use the Text Tool. Once I click on the Text Tool button, the program crashes with this error message:

***
Problem signature:
Problem Event Name: APPCRASH
Application Name: Corel Paint Shop Pro Photo.exe
Application Version: 13.0.0.1
Application Timestamp: 4beb7114
Fault Module Name: ToolText.dll
Fault Module Version: 13.0.0.0
Fault Module Timestamp: 4beb6f6c
Exception Code: c0000005
Exception Offset: 0002b87f
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
***

I am using Windows 7 Professional and Paint Shop Pro has the latest updates, as reported by Help->Check for updates. Current version is 13.0.0.274.

Thanks for any help!

Chip

[Ron P.]

Welcome to the forums,

I am using Windows 7 Professional and Paint Shop Pro has the latest updates, as reported by Help->Check for updates. Current version is 13.0.0.274.

Don't think you do have the updates installed. I have all them installed and my version number is 13.2.1.15. However I've noticed that there are several reporting SP3, actually breaks things, so they will not install the last one.

The link below takes you to Corel's website, where you can download and install the 2 service packs. Seems they have removed the 3rd one, which is correct to do.
http://www.corel.com/servlet/Satellite/ ... 9872271743