PSP X3 hangs on opening

[duanerh]

I have been using PSP X3 for several months, but it began hanging on opening and finally began hanging every time so that it is dead. I uninstalled the program, reinstalled, installed patches 1 and 2, and it still won't open.

[teknisyan]

Hello duanerh,

There are many reasons why this happens. Can you tell me at what point does your PaintShop Pro X3 hangs/freezes? Are you getting any error messages?

Anyhow, for starters here are some steps that you can to fix this issue. Computers with dual core processors and newer nVidia GeForce Graphic cards could conflict with certain versions of Paint Shop Pro. The problem lies with the video driver version that is currently installed.

To resolve this problem download and install the latest driver offered from nVidia. See the following nVidia web pages for more information and to obtain the latest driver.

Driver download and information - NOTE: Make sure to download the new driver to your Windows Desktop (or location of your choice, making sure that you know where to locate the downloaded file) before you remove the existing driver.
Click the following link.
http://www.nvidia.com/content/drivers/drivers.asp

1. Choose Graphics Driver in the START HERE list.
2. In the second list/box, choose your specific video card. For example, if you have a Geforce 6150LE, choose GeForce 6 Series. To determine your specific video card model, open Display Properties from the Control Panel. Click On Settings tab. You will see the specific video card model listed under the Display field.
3. In the third list/box, choose the version of Windows you are using. Typically this will be the Windows XP/2000
4. Click the Go! button.
5. Click one of the download buttons to begin the download (Primary Download Site should be fine). Make sure to choose to save the file. We recommend saving the file to your desktop.

The Driver page will also have the following in the left pane, these are of interest and should be viewed:

* Important! see Driver Installation Hints (Nvidias install instructions).
* Products Supported (a list of supported video cards).

At the bottom of this page click the Release Notes (vXX.XX) link for detailed information on the latest driver.

When updating video card drivers, uninstalling your current drivers before installing new drivers is a critical step.

Driver Un-installation instructions.
Click the following link.
http://www.nvidia.com/object/driver_ins ... hints.html
NOTE: in addition to Nvidia's supplied instructions from the above link, make sure you do the following:

1. Download the new drivers installation file, saving it to your compuer before removing your existing driver. See the links below for downloads. We recommend saving the driver to your computer Desktop (or a download location of your choice).
2. In Add or Remove Programs NVIDIA Drivers will be listed. Left click on Change/Remove and the Remove NVIDIA Components window will appear.
3. Choose to Remove only the following option.
4. Place a checkmark in NVIDIA Display Driver (this will only remove the display driver and not other drivers).
5. After removing the existing driver, restart the computer.
6. The Windows Hardware Wizard will install a generic windows driver to run your video card. After this your screen resolution will be set to the default 800 x 600.
7. Double click on the installation file you downloaded from Nvidia and choose Run to install the latest software for your video card.

[princess111]

Did you install update patch 3? If not. Go to: Help/Check for Updates. I had the same problem. After installing my updates, it corrected it. It is a good idea to check updates weekly or monthly. Let me know if this helps.

[duanerh]

I had the latest update and none of the other ideas helped. I uninstalled and reinstalled then added back the patches and now it works. I had forgotten to report back in. Thanks.