Background Remover and Topaz ReMask

[moth129]

I am trying to use the background remover that is included in X2 in X3 and it does not work. Also Topaz Labs ReMask does not work in X3 but works fine in X2. Any body have any suggestions.

Thanks
Thom

[LeviFiction]

Can you tell us what you mean by it does not work? Because there are lots of ways it can't work.

If you're referring to that it doesn't erase or it erases with a color instead of transparency that's probably because the layer is a background layer.

You can't use the background remover on a background raster layer, you need to promote it to a raster layer. It's supposed to convert it automatically for you but it doesn't always.

So more information is always good for us to help you with.

With the plugin, not showing up is one way for it not to work, giving errors or freezing Paint Shop Pro is another way for it not to work. We need information.

Also do you have both X2 and X3 on your system? Or are you talking about replacing X2 with X3 and installing Topaz ReMask doesn't show up in X3?

[moth129]

sorry for incomlete info
i have both x2 ult and x3 installed.
both plug-ins show up in the effects>plugins>topaz labs>remask2
i duplicate background layer and start eithe plug-in and get Error:cannot get mask layer

with image skill back ground remover i do the same as above but when i start the plug-in it looks like it trys to start but then nothing happens.

both plug-ins work in X2

thanks
thom

[teknisyan]

Hello moth129,

There are many reasons why you are getting this error message. For starters, you can try resettings your work space by pressing and holding down the SHIFT key then double click on the PaintShop Pro icon, just click on OK when you received the same screen as the one below.

Reset PSPX3.jpg (24.04 KiB) Viewed 8672 times

[Tim Morrison]

Make sure that you have the third patch installed, which has improved plugin support. If you have the patch, your version will be 13.2.1.15.

[moth129]

thanks for everyones replies

Abiel I did a workspace reset and it did not help

Tim I am at the lastest patch version

Also just to add to this the same problem is also on my laptop that is running Windows 7 Home Premuim

Thank

Thom

[moth129]

just to make sure I re-installed X3 from the web and still not working. any ideas?

thanks
thom

[LeviFiction]

Has this always been the case with X3? Or has it only recently happened for X3? Like, can you trace back to a specific patch when it was working and now it's not?

The problem is odd in that the KPT filters seem more than able to grab the transparency information, though the Goo filter didn't show any of my image....which is odd.

So other than confirming with others, besides myself, that these do indeed just not work in X3 you can attempt to get Tech Support to report this as a possible bug. Also contact the actual plugin providers and tell them that their plugins do not work in Paint Shop Pro X3.

[moth129]

i tried it last night after downloading and installing from the web before patch was applied and failed to work. i cant say if it ever worked with X3 due to the fact that i didn't have a reason to use it until now.

i guess i will try to contact tech support to esclate this issue. it is strange that both plug-ins work in X2 just fine.

thanks
thom

[nmaycher]

I'm having the same issue with the same error message. I downloaded X3 Trial earlier this week and tested Remask 3 without any issue. I then received a PaintShop "update" notice, and updated. This update has killed compatibility with ReMask 3 (which ironically is the reason I trying out PaintShop as I have historically used Irfanview for everything).


Nathan

[moth129]

i contacted tech support and got an answer that i need to contact the plug-in manufacture. i am waiting for a response from Tapaz. i will update when i hear something.

Thom

looks like this is a known issue over at the Topaz Labs site. it sounds like corel broke something when they released patch 3 (13.2.1.15)

[Kathy_9]

A number of people have posted at the Topaz Forum that they are experiencing this same problem and the one thing everyone, myself included, have in common is that Remask stopped working after applying PSP Patch 3. One of the Topaz Admins posted that they have contacted Corel Support and are waiting for a reply; hopefully soon.

[moth129]

got e-mail from support telling me that there is a problem with patch 3 and i need to reinstall program and only go to patch 2. i will update later after i reinstall.

thom

[dfdpiper]

Did they happen to mention what the problem is with the latest patch? I contacted Corel support about this awhile ago, never got a reply & figured it out on my own to reinstall only up to patch #2. If I leave it at the level of upgrade, all seems to work well. I'm curious what the issue is as Topaz is also looking into this.....

Bob

*EDIT* I assumed that the "email from support" was from Corel. Please advise if that is so....

[moth129]

e-mail from corel stating to revert to patch 2 which i did and the plug-in worked but when i loaded patch for KPT collection the plug-in stopped working again. topaz stated that they have contacted corel and waiting response. i will update this post when i get more info from either corel or tapaz

thom