And hitting Esc before some functions prevents them from being applied. So a number of the bugs are still there.
Sigh. I think the below sums it up just fine. Different company and product, but same story.
Hi Michael,
Your email was forwarded to me. I would first like to thank you for your business through the years; and now I would like to apologize for the issue you have run into.
The responses you received were probably not conveyed to you as well as they could have been. In any event, let me try to explain. When the issue was reported it was sent through a research and test here. By the time it had been verified, the latest service pack and been finalized and begun its production and QA process. There are various issues and reports we receive and we do our best to try to prioritize and work our way through them. As we are near the end of development for PerfectDisk 11, it is not certain if we will have another service pack before PD 12 is available. This is why it is not confirmed that it will be fixed in PD 11. PD 11 does contain numerous enhancements to the product, but I understand that this is a frustrating issue for you.
I would like to do whatever I can to keep you as a PerfectDisk user. If you would accept the upgrade to PerfectDisk 12 at no charge when it becomes available, I would like to do that. If that is something you would consider, please contact me when it becomes available and I will see that you receive it at no charge.
Again, please accept my apologies for this bug.
Thanks,
Joe
Joe Abusamra
Vice President of Operations
Raxco Software, Inc.
Free upgrade to X4 anyone?
Surely this is no way to run a successful business? Or is it?
LeviFiction wrote:But if we can verify the memory bug then at least Memory and Tkinter are fixed. Woot! That's a plus.
Memory bug still appears to be present. I suspect it takes slightly longer to blow up but I can still break it with repeatedly opening, working on and closing big 16 bit TIFF files.
A bit sad quoting my own posts, but having spoken to someone at Corel it seems that no, it wasn't meant to be fixed in this service pack either and they didn't know when it would be.
I honestly didn't figure it would be looking at the image posted earlier. But when I tested it out again using the same files and method and memory was released from my RAM I got overly excited. Oh well.
At least your people agreed an actual patch existed. Mine told me there shouldn't be one at all.
Assuming there is going to be an X4 and it works better than X3. Given what was re-broken from X2 to X3 then I wouldn't say that with great confidence.
Surely this is no way to run a successful business? Or is it?
Suffice to say they've certainly burnt alot of hard-earnt goodwill with whats happened with X3.
LeviFiction wrote:I honestly didn't figure it would be looking at the image posted earlier. But when I tested it out again using the same files and method and memory was released from my RAM I got overly excited. Oh well.
I must admit I thought it was looking promising for a bit too on first inspection.
At least your people agreed an actual patch existed. Mine told me there shouldn't be one at all.
Funnily enough my first email was greeted with 'what patch?' too or words to that effect, although a bit of asking around on their part verified its existence.
I tried to update through the help menu within X3 and was told no updates were available. The current version I'm showing is 13.2.1.6 which seems to be a higher version number. I'm confused.
Kathy_9 wrote:I tried to update through the help menu within X3 and was told no updates were available. The current version I'm showing is 13.2.1.6 which seems to be a higher version number. I'm confused.
13.2.1.15 is what it'd be after the 'some can see it, some cannot' patch.
I'm currently on service pack 1 (13.0.0.253). By installing this "patch 3", does this automatically include everything bundled with service pack 2? Or is there any reason I would take these in steps?
That has never been answered by Abiel or Simone so we don't have an official word on that.
Patch 1 - 10 MB
Patch 2 - 47 MB
Patch 3 - 42 MB
Since Patch 3 is smaller than the second one it probably doesn't include the other two patches. But that's just an assumption, best bet is to simply go ahead and install each patch just in case. It won't hurt anything if you don't need to install them all, but if you do then only installing Patch 3 will hurt you.
The problem I have had since this install 3 days ago is that I cannot access the Full Editor anymore. All of the tool windows keep coming un-pinned too, but that's not nearly as big of a problem to me as not being able to use the program for what I bought it for - a full photo editor.
I open the program in the Organizer mode. I then click on an image and then click on Full Editor. The screen flashes and takes me right back to the Organizer but with the photo I had chosen. The button for Full Editor and Express Lab are still there. Express Lab seems to be running correctly, but nothing that is only available in the Full Editor mode is usable. Perhaps if I could re-download the update? Thoughts? Thank you all for listening.
I just want an photo organizer that can do things like:
- apply tag (OK)
- organise files between folders (NOPE?)
- simple and quick batch editing tasks (NOPE)
- view and rate (OK)
You are absolutely correct. I was reading 6 as 60. Thanks!!