MovieFactory 7 - New Project launch error

[bk382]

I recently purchased DVD MovieFactory 7, entered the code and restarted the computer. After everything was complete, I tried opening a new project. Every time I do so though, I get the same error, "Failed to initialize internal modules," when I try to start a new DVD project. Then the program restarts, and the same thing happens when I retry starting a new project. I then tried other new projects, and the same thing happened. I looked around the site and found two service packs for 7, so I downloaded and restarted with each download, and still the same thing occurs.

I searched around and haven't found anything here at the forum. I apologize in advance if this topic is already here.

Thanks.

[teknisyan]

Hello bk382,

If you are getting the "Failed to initialize internal modules," this is caused by a damaged software to fix this you will need to clean reinstall the program. To do that,

1. Turn off the UAC by following these steps: http://windows.microsoft.com/en-US/wind ... -on-or-off
2. Then manually remove the program: http://corel.custhelp.com/app/answers/d ... _id/763263
3. Then reinstall either by using the same disc or re-downloading the program.
4. Turn ON the UAC: http://windows.microsoft.com/en-US/wind ... -on-or-off

If the same thing happens, it would be best that you contact our Customer Support by using the number posted here: http://www.corel.com/servlet/Satellite/ ... 4151700373