VideoStudio Crash when I try to edit

[Giancarlo84]

I'm getting the following message:

The program has encountered an unspecified error and has stopped functioning. Please contact Corel Technical Support and send the dump file for analysis.

C:\Users\NAME\AppData\Local\Temp\vstudio_1.6.2.21_20101106_181020.DMP

How do I send this?

[Ron P.]

I'm getting the following message:

The program has encountered an unspecified error and has stopped functioning. Please contact Corel Technical Support and send the dump file for analysis.

C:\Users\NAME\AppData\Local\Temp\vstudio_1.6.2.21_20101106_181020.DMP

How do I send this?

You send via email to them. http://www.corel.com/servlet/Satellite/ ... 4151700373 scroll down to where it says Unable to chat, there's a link for emailing.

However if you'll provide us with more information we may be able to sort it out for you, and do not upload or post the dump file here. The web board staff are users just like yourself, not Corel Tech Support.

Go to the Please Read this first... topic for a guideline as to what information we will need to better help you.

[b1a1]

I am geting the same message. does your video have an audio track. I suspected the problem might be the wav audio file embedded in my clips. when i mute the clips i can edit without issue. when I play or split the audio track, i get the error message and the program shuts down. I am using a canon 5d mk2 and a 7d.

[teknisyan]

Hello Giancarlo84,

I'm Abiel from Corel Support. If you are getting the error "The program has encountered an unspecified error and has stopped functioning. Please contact Corel Technical Support and send the dump file for analysis.

C:\Users\NAME\AppData\Local\Temp\vstudio_1.6.2.21_20101106_181020.DMP"

You may want to download all the updates for your VideoStudio Pro X3, you can download all the updates from this link. Then update the video card driver and directx as well.

[Black Lab]

I am geting the same message. does your video have an audio track. I suspected the problem might be the wav audio file embedded in my clips. when i mute the clips i can edit without issue. when I play or split the audio track, i get the error message and the program shuts down. I am using a canon 5d mk2 and a 7d.

It would be helpful if you would post the properties of your clips, including the audio. WAV audio is usually solid as a rock and doesn't cause problems.

[jmccaski]

Abiel - there are 3 files on the page you link to ("You may want to download all the updates for your VideoStudio Pro X3, you can download all the updates from this link. Then update the video card driver and directx as well.")
VideoStudio Pro X3 Service Pack 1 32.7 MB Download
VideoStudio Pro X3 SmartSound Performance Update 202 MB Download
VideoStudio Pro X3 Fix for MLE Database Incompatibility with PaintShop Photo Pro X3 54.4 MB Download

1. Do I need all three, or are they all contained in SP1?
2. If need more than one, in which sequence do I apply them?

I'm suffering terrible crashes when editing - average every 8 minutes. I'm desperate for help.

Regards

John

[teknisyan]

Yes, you will need to download and install all 3. You will need to download the VideoStudio Pro X3 Service Pack 1 first, then followed by VideoStudio Pro X3 SmartSound Performance Update then VideoStudio Pro X3 Fix for MLE Database Incompatibility with PaintShop Photo Pro X3.

[jmccaski]

I've downloaded and installed all three fixes, and VSP X3 still continues to crash repeatedly while editing. I get the message "The program has encountered an unspecified error and has stopped functioning. Please contact Corel Technical Support and send the dump file for analysis." and I can find the dmp file OK, but it is a zero byte file; I cannot upload it. Corel has suggested a few workarounds, including updating my video driver, but nothing has helped. What else can I do? I can't work like this

John

[Ron P.]

As Jeff asked earlier could you please provide the information on what type of video files you're trying to edit when you get these crashes? Right-click on one of them in the Library or Timeline, select properties and post them here.

Also what specifically are you doing when the program crashes? Editing covers a lot of actions, like adding filters, (if so what filter(s)), cutting/trimming, adding transitions? Is this crash occurring while doing the same thing?

[jmccaski]

As Jeff asked earlier could you please provide the information on what type of video files you're trying to edit when you get these crashes? Right-click on one of them in the Library or Timeline, select properties and post them here.

Also what specifically are you doing when the program crashes? Editing covers a lot of actions, like adding filters, (if so what filter(s)), cutting/trimming, adding transitions? Is this crash occurring while doing the same thing?

camera is Canon Vixia HF S200, AVCHD format
clips are:
File format - NTSC HDMV
Video type: H.264 Video, upper field first
Attributes: 24 bits, 1440 x 1080 16.9
Frame rate: 29.970 frames/sec
Data rate: Variable bit rate (Max 12000 kbps)

Recently, I haven't even tried to edit the file, just play it in the preview window. It crashes between 0:24 and 1:05 most of the time. I have been able to create a video file. You can see a You Tube upload at: http://www.youtube.com/watch?v=qqXfw6EKLBg

When I was originally creating it last week, it was crashing on average every eight minutes, whether I was applying transitions, filters or trimming clips, or when I was creating a video file. It crashed 30 times in a 4-hour editing session (which should have been maybe 2 hours)

The project is 1 min 36 sec long, with 23 individual clips. There is a slide or dissolve transition between each. There are 3 filters applied (rotosketch, autosketch and picture-in-picture). There are 10 titles including the opening and ending.

[Ken Berry]

A number of our users who, like you, have i7 computers, have found that disabling hyperthreading in the computer BIOS, avoids these problems. I realise it is a bit of a hassle, but surely a reboot is better than all these crashes!?

[jmccaski]

Can you point me towards some instructions on how to disable hyperthreading? What is it anyway?

Thans

John

[Ron P.]

I can tell you what it is...

Hyper-threading (officially Hyper-Threading Technology, and abbreviated HT Technology, HTT or HT) is Intel's term for its simultaneous multithreading implementation in its Atom, Core i3, Core i5, Core i7, Itanium, Pentium 4 and Xeon CPUs.

http://en.wikipedia.org/wiki/Hyper-threading

I don't have any of those machines, so I couldn't tell you with any accuracy how to access the BIOS. This is mostly done when the computer first starts to boot up. There is generally a function key like F8 that you press to access it.

[dhudes]

I also experience VSX3 hanging. I just had it happen when I had 3 clips -- 2 short one moderate -- and was dragging filters/effects (anti-shake and flip ) to the 3rd clip.

Disabling hyper-threading is not an acceptable workaround.
Windows 7 is threaded, heavily. VSX3 should not hang when doing normal operations.

Personally, I have a i7 960 quad core machine. I specifically bought it to have good video editing capability.
I may need more RAM than the 3G I have but so far have not started swapping.

I have all updates installed.

[dhudes]

The clips in question are .mov files from my Contour HD helmet camera.
Investigating a bit, I found that there is an incompatibility with VSX3 and Quicktime 7.6.6 but I am on the current QT 7.6.8; not sure if this resolves that issue. Meanwhile I sent my 6 crash dumps in to support.