VideoStudio Pro - Add Video - Shuts down applicaiton

[nancyd]

Hi,

I just purchased VideoStudio Pro and began using the software. I've used Uleand V7.0 and V9.0 extensively.

The first thing I do is create a new Video folder, so I can "Add" my videos to the folder.
I do the following:

1. Library Organizer - Create new Video folder.
2. Click the Add icon.
3. Browse to my video files.
4. Select my file.

Results:
System immediately shuts down!

I can't add any of my videos to VideoStudio Pro. What is happening here?
My movies are .MOV QuickTime Movies.

Help!

Thanks in advance.

P.S. I'm not one bit impressed.

[Black Lab]

What version of Quicktime do you have on your computer. VS doesn't like newer versions.

[nancyd]

Hi,

I have QuickTime 6.5.1.0.

Do you know if this is supported?

Thanks,
Nancy

[Ron P.]

My movies are .MOV QuickTime Movies.

Are these from a camcorder/camera, produced in QuickTime Pro, or download from the internet? In the past VS has had problems with videos produced in QuickTime Pro. There's numerous codecs that are used in the .MOV container, some being AVI, and the old MJPEG (motion JPEG), does your's happen to be MJPEG? If so you need to make sure that codec is installed, as VS does not install it.

Your version of QuickTime should work with VS. I guess I'm lucky as I'm using the latest version on my PC and so far haven't had any such crashing. However the only MOV files that I use are from Digital Juice's Jump Backs, or on occasion my digital still camera (Kodak P-880), both use the MJPEG codec.

[nancyd]

My video files are produced froma Panasonic cameria and are of type .MOV.

I'm not sure if I have codec installed.

How do I conform this and which codec do I install to try to fix this problem?

Thanks

[nancyd]

Hi and thanks again for responding.

I have a few days to complete an entire video project. This is very frustrating to me. I purchased the software yesterday and can't do one thing with it since I can't load in my video files.

Every minute counts for me.

Can you tell me how I solve this problem - I don't care if it's a complete hack - I just need to work on this project right now.

I puchased a brand new computer (Windows 7) for this project so I had space and speed. I really need to get VideoStudio up and running with my .MOV files.

Please help ASAP.

THANK YOU!!

P.S. If Corel were open right now - I'd call them, but I understand they're not available on the weekend.

[Ron P.]

Panasonic--Camera (digital still) or Camcorder? Can you provide the model so I can look it up? Could it be the Lumix? If so are they the AVCHD (high-def) video files? If they are AVCHD, what are your PC specs? AVCHD is the most demanding of video formats to edit. You must have at least a decent (high-end) Dual-Core or it is recommended to have a quad-core. Are the files still on your Memory Card or are they on your PC HDD? It is best to transfer them to your PC HDD before attempting to edit them. Even with the Libraries, the clips are not embedded into VS, VS just links to the location of all clips.

You have downloaded and installed all the patches for VS X3? If not they can be downloaded from HERE

I'm currently running QuickTime Player 7.5.5 on my Vista machine. You can download a newer version (not the newest) from HERE

Have you recently updated DirectX? You might go HERE and download the most recent June 2010. Make sure you create a folder (I name the folder June 2010 for example) to extract the 100+ files to before installing. Once extracted look for the EXE file to run it. Once it has installed you can delete the folder with all the extracted files.

[nancyd]

Thank you so much for responding Ron. Here is what I have:

1. I have a Panasonic Lumix DMC-TZ1 digital still camera that can shoot video.
2. Processor = AMDPhenom(tm) X4 820 Processor 2.80 GHZ
3. All files have been transferred from camera to disk so that the linking should happen.
4. I just purchased VS X3 last night. Do I need to download already?
5. My QuickTime version is less than yours.
6. I have not updated DirectX.

I appreciate anything you can look up for me in regards to compatability.

Thanks again!

[Ron P.]

Yes you should install the patches for VS X3. I don't think that Corel updates the purchase files. You should also update DirectX. It may not help, but there have been several problems over the years with VS, where updating DirectX seemed to correct them.

I did do some searching on the Lumix and found that others have various problems with the video files, not just VS users. Also be aware that using Smart Render causes VS to crash with AVCHD video files, so when you go to render your project, make sure you have unchecked the option to use Smart Render.

[nancyd]

I'll install the patches and update DirectX. Thanks!

[nancyd]

Here is what I did:

1. Installed all updated patches to VX S3
2. Installed codec pack.
3. Installed DirectX.

Nothing works! I can't get my video file into this application. The application stops working and completely shuts down.

Can someone tell me if this software works with .MOV files at all?
Can someone tell me if this was tested at all?
Can someone tell me if I can get my money back - just purchased this last night?


This software is JUNK and this shouldn't be this difficult!

Brand new computer - 4X processor - clean system, lots of disk space and hours upon hours upon hours spent trying to get a simple video to be linked in the application.

I am completely frustrated!

[Ron P.]

What Codec Pack did you install? It is best to not install full packs, as they can be full of codecs that conflict with each other, let alone what's already on your system. Klite being one such pack.

Did you camera come with any software? If so it should provide the required codec for your video, which is not AVCHD, but uses MJPEG. Yes, VS is capable of editing MOV files, provided you have the correct codec installed. MJPEG can be somewhat proprietary, each manufacturer has their own variation of that codec. I have Kodak's version, which may or may not work with Panasonic's.

You can get a refund, Corel does have a 30-day money back guarantee.

If you have a small clip, I'll be willing to see if I can get it to load into VS. I can provide you my email address in a PM.

[nancyd]

Hi Ron,

Just reading this now...

I would love to pass along a small .MOV clip to you and I do appreciate the offer. Anything at all that gets me going since I now have only 5 days to work on a big project.

I appreciate all the help and suggestions along with your good guidance!

I will definitely pass off a clip to you.

Can please tell me:
1. Your OS? (Mine=Windows7)
2. Your IE? (Mine=IE8)
3. Your Codec version (Mine=looking this up now).

Thanks again!

[Ron P.]

I have Vista Home Premium, and WinXP Home Edition. I use Internet Explorer, FireFox or Google Chrome, and do have the MJPEG codec installed on my machines.

[Ron P.]

Nancy,
I managed to insert the clip into VS X3 without problems. I'm however running on Vista, which there should not be that much difference in Win7. I'm still curious as to what codec pack you installed. If possible try removing the codec pack. Hopefully it will not take any other codecs with it, or it has not corrupted any codecs that were already on your machine. If so you may have to re-install VS, I know a task none of us relish in..

Also did you try to upgrade your Quicktime Player? I do think that you need one more current than 6.5.1.0, since you're running Win7. In the link I provided above, find the same version I'm using, download it. Then before you install it, go to the Control Panel, Programs & Features, and uninstall your old QuickTime Version. Next install the one you downloaded, and see if that fixes the problem.

Your camera records video using Photo-JPEG, which is about the same as Motion JPEG (MJPEG). Did you try to install any software that came with your camera? It should have installed that codec. A way to check to see if VS is seeing that codec is to open VS, then go to Settings>Project Properties. In the dialog that opens, change the Edit File Format from MPEG to AVI, then click on the Edit button. Next go to the AVI tab, and click on the Compression drop-down menu. You should see it there.

projectprop_MJPEG.jpg (66.85 KiB) Viewed 4624 times