Corel VideoStudio Pro X3 Dump File

[Erudite]

Greetings.

With compliance to the rules, I have appropriately filled out the required (system specifications) information asked of each user.

Describe your problem: I have not encountered a single problem when working with the program. The problem appears after using it. An error pops up, with the below screen-shot.

Image removed.

It will be followed by a confirmation that the application crashed.

Image removed.

Problem Details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: vstudio.exe
Application Version: 13.0.0.0
Application Timestamp: 4c255e23
Fault Module Name: veui32rc.dll
Fault Module Version: 8.0.0.0
Fault Module Timestamp: 4c255f73
Exception Code: c000001d
Exception Offset: 0000bb69
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 8ab8
Additional Information 2: c74ca49d49272b0fb25549ee16b7664d
Additional Information 3: bb15
Additional Information 4: 5dfbfe58509de719c4f0b64c44d4995a

Properties of your source files, including video, audio, image files (format, file size, where did you get it?): N/A

What devices are involved and their mode of connection?: N/A

Project Properties (important): N/A

Output format (file, DVD, VCD, SVCD): N/A

Output Properties (cogwheel in lower left of burn screen): N/A

PAL or NTSC: N/A

Error Codes (if any): N/A

Product Version: Corel VideoStudio Pro X3

As stated above, I have not experienced a problem when working with my videos therefore the above information need not be disclosed. However, if I am obligated to, I shall submit.

Attached are the dump files.

Thank you.

Erudite

[Black Lab]

The error when closing the program has been around for several versions now. As long as you have no problems opening the project you were working on I wouldn't worry about it and just ignore it.

[Erudite]

Greetings Black Lab,

Thank you for the response. Indeed, the problem has no detrimental effect to the program itself.

May I ask, however, if the dump files lead to any possible solutions?

Thank you,
Erudite

[Black Lab]

Not posting them here. We are users like yourself.

[Erudite]

Greetings Black Lab,

Where should I submit the files for analysis then? The error said I should do so to Corel Support, which I cannot find.

Thank you,
Erudite

[Ron P.]

Corel's Support page lists several support options... Look at #4 email..
http://www.corel.com/servlet/Satellite/ ... 3965694043