should I apply service pack for Pro X3

[slyttle]

I recently downloaded / bough VS pro X3 (version 13.6.2.36) and have been working on a complex project ..... Unfortunately I've been having a lot of rendering issues which has me concerned, so I went out searching for patches / service packs.

I noticed that there is a service pack posted on the corel site for VS Pro X3, but when I perform a "check for updates" in the Corel Guide it comes back saying that there are no updates available, so I am assuming that this patch / service pack is included in my version.

Can anyone confirm that my version includes these patches, or should I risk installing this service pack.

-Sheldon

[Rob717]

I recently downloaded / bough VS pro X3 (version 13.6.2.36) and have been working on a complex project ..... Unfortunately I've been having a lot of rendering issues which has me concerned, so I went out searching for patches / service packs.

I noticed that there is a service pack posted on the corel site for VS Pro X3, but when I perform a "check for updates" in the Corel Guide it comes back saying that there are no updates available, so I am assuming that this patch / service pack is included in my version.

Can anyone confirm that my version includes these patches, or should I risk installing this service pack.

-Sheldon

Sheldon,

There is no need for you to install the latest service pack because you are already at the current version.

What are the issue that you seem to be having?

Can you please post what type of files you are working with both Video and Audio?

[slyttle]

thanks for the quick response,

I should first explain that this project is for a 50th wedding anniversary, and as such we are splicing together a wide variety of materials ... mostly images, and audio, but some video too. We are using all the overlay, title, and sound tracks at various points in the 12 minute video.


Video includes:
MPEG 1 - I-frames only
MPEG 1 (not sure what the difference is .. just copying from the properties)

Image Types:
JPG images, ranging in size from 800 X 600 to 2500 X 2000
BMP images created through the snapshop function inside "Record/Capture Option" ... mostly around 800 X 600

Audio:
MPA (MPEG audio layer 2)
MP3 (MPEG audio layer 3)
WAV (44.1 KHz 16 Bit Mono and Stereo)

And of course we are using a vide variety of transition and effects

The crashes usually only occur on HD rendering. I've tried Blu-Ray (MPEG2 - 1440 X 1080 and 1920 X 1080) - the higher of the two resolutions initially worked, but as the project got bigger started failing, however 1440 X 1080 still worked .... now that is failing near the end of project right when I transition between 2 BMPs using a newblue pizza-box transition .... I seems to be consistent in the location that it fails, and I have eventlog and reports if that would be useful

I've also tried rendering in AVCHD, which was working until recently .... also tried MPEG-4-HD as well but that failed in different places.

I haven't tried all the various file formats, but the only one that I have found to work is "Same as project settings", but this is very low resolution so not ideal.

I would really like to get it to render in at least 1440 X1080.

If there is any other information information I can provide please let me know.

Thanks for any suggestions you may have.

-Sheldon

[Trevor Andrew]

Hi

"You can't make a silk purse out of a pigs ear"

You indicate using Mpeg 1, that is a very low quality video relatively speaking, are you sure its Mpeg 1?

We need all the properties of all video files you use in your project.

What are you trying to make?

A Standard DVD.? I assume you have a standard DVD player

A HD BluRay disc?
Do you have a BluRay burner installed on your pc.
Do you have a BluRay player

A video for the web?

More information will help us to help you

[slyttle]

Thanks guys! Yes, I know the MPEG 1 is old, but to be honest it doesn't really matter because it is a recording of an old 8mm film from the early 60's ... you can imagine the quality of that.

To be honest, there is hardly any video in the project at all ... it is 90% still images that are filtered and transitioned to give the appearence of movement ... this is a 50th anniversary tribute, so very few videos actually exist ... Also, the crashes never seems to happen during the video portion ... never the less, I have included a snapshot of the properties window for the two videos that are in there (see attached images). If you would also like me to supply some of the audio and image properties I can do so.

As for the final output medium, we are going to have a computer at the event, hooked up to an amp, speakers and a projector, so I had simply planned to create a video file and play it through windows media player .... I could create a DVD, but I didn't see the point ... I simply chose "Blue-Ray" because it output to MPEG2 video file in an HD resolution (as do many others)

I'd be happy to use any output format as long is it gives a resonable resolution, and can play through windows media player.

Also ... on the off chance that it will help, I;ve included the error report generate when VS died during rendering .. (sorry for the length)

______

"Dump file" text deleted by Admin. I've replaced it with a zipped up text file, in case anyone here is actually interested in it.
Ron P. Web Board Admin

______

[Trevor Andrew]

Hi Sheldon

You seem to have a lot going on with your project.

Some things that have caused me problems in the past.

JPG images saved as progressive, baseline worked better, right click an image and select properties.

MP3 audio has been know to upset Video Studio, the recommendation is to convert to Wav.

Overlaying audio clips in the same overlay track did caused some problems when I first used X3, I tend to use both audio tracks, setting the fades manually.

It may be an audio problem, you could create a sound file of the project to replace the individual audio clips with one clip.
Share Create Sound File.
Then try a render to video.

I would render to DV, if this is successful then at least you have a working video file.

Then try the higher HD options.

[slyttle]

Thanks Trevor !! I'll try those things and let you know the results.

A bit of extra info ... the rendering of 10 minutes takes about 1.5 hours using BlueRay 1440X1080 MPEG2, and creates a file that is 1.1GB large ... the memory consumption during rendering never goes over 2.5Gb (in an 8Gig machine), and at the time of the crash the processors were only averaging 25% (4 processors).... so it doesn't appear to be a resource issue ..

AND it always seems to crash at the same place for any given file format .... ex. BlueRay 1440X1080 will crash at 92%, while AVCHD - NTSC 1920 will crash consistently at 47% rendered, and MPEG4 crashes at another location ... but it is consistent.

yet, when I pull out the particular spot that it crashed into a separage project and render them in issolation, they render without any problem.

quite the mystery

-Sheldon

[Trevor Andrew]

Hi Sheldon

Are you using Auto Music?

[slyttle]

Not sure what that is ... I am just pulling in music from my own library

[slyttle]

Hi Trevor,

Well I am about 2/3 of the way through converting MP3s to WAV files, and thought I would try rendering on DV 16:9 .... Got to 91% when it crashed ... but it was different than other ones ...This time I actually got an error message (see below) ... apparently it had trouble reading from one of the MPA files I used from the VS samples. Go figure!

I can't imagine that it has trouble rendering it's own sample files ???

Any ideas?

[Trevor Andrew]

Hi

Are you saying that you haven't had an error report for the earlier crashes.

So how did you know?-----------Did Video Studio just disapear from your desktop without warning?

[slyttle]

For all the other crashes, the progress bar would just stop moving and windows would come up saying the program had stopped responding and would I like to close it.

I then started watching the processes as redering was occuring and discovered that the vstudio process would die ... no error would be reported to the user, but there would be a message in the event log indicating that the process had hung, and it would point me to the long report that I showed at the begining of this post.

.... this is the first time I have actually seen an error message on the desktop.

-S

[slyttle]

Hey! Turns out there really is something wrong with Corel's wedding sample music!

I put the music and some video in to a test project and rendered it .... same error

So I trimmed a little off the end of the sample music and, surprise, IT RENDERED without error.

Going to try the same in my project ... as you said, at least then I will have a low res rendered version .... still can't get an HD version working yet.

[slyttle]

Hi Trevor,

Ok ... so the project now renders in DV - 16:9 ....

Now I can get back to trying to render in a higher resolution.

To start with, I try your suggestion of creating a sound file of all the audio and putting it in the first audio track (and deleting everything else), and then rengered in BluRay MPEG2 1440.

Same issue persisted ...

So what I am trying now is to render in HDV - 720p (for PC) .... that seems like the next logical step.

-sheldon

[Trevor Andrew]

Hi Sheldon

If it were a corrupt clip in the timeline that is causing the crash, then why at different points when using different rendering templates?

But as it seems to fail at the same part using a particular template then you have to investigate what’s in the timeline at that point.

Some users have had problems with a particular transition, cannot remember which ones, transitions that is, but it may be worth changing the timeline content where the crash seems to happen.

You seem to have identified a problem with the sample audio, but that doesn’t necessarily mean the audio clip is at fault as other users would have identified the problem. I must admit I don’t use the samples from VS.

I seem to remember in an earlier post you mentioning that you could render to HD but for a smaller project.
Is it worthwhile splitting your project into two, rendering each, then adding the two video clips to a new project to complete the movie. Providing of course that both render successfully.