Installing Trial Software Fails

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PB1979
Posts: 2
Joined: Mon Aug 02, 2010 6:50 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte Technology Co Ltd. P35-DS3L
processor: 2.20 gigahertz Intel Core2 Duo
ram: 4GB
Video Card: NVIDIA GeForce 9400 GT
sound_card: SB Audigy
Hard_Drive_Capacity: 860GB

Installing Trial Software Fails

Post by PB1979 »

I have been attempting to install the VideoStudio Pro X3 Trial and every time after it says its doing something with Direct X it goes to a message that states:

Installation Wizard not completed

Your system has not been modified. To complete installation at another time, please run setup again. Click Finish to exit the wizard.

-20


**********
I have attempted to disable anti-virus, install the latest version of direct X, restarting my computer.

That is all I get no message stating what the heck the problem is. This is a first-time installation of this software.

I'm trying to figure out what I'm missing.
skier-hughes
Microsoft MVP
Posts: 2659
Joined: Thu Jul 21, 2005 10:09 am
operating_system: Windows 8
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: gigabyte
processor: Intel core 2 6420 2.13GHz
ram: 4GB
Video Card: NVidia GForce 8500GT
sound_card: onboard
Hard_Drive_Capacity: 36GB 2TB
Location: UK

Re: Installing Trial Software Fails

Post by skier-hughes »

By attempted to disable av and update direct x, does this mean you failed to do it? or you don't know if you did it? or you did do it?

The first 2 and you'll have to do these again, the third we need to look at why it's not installing.

Did you download and save to pc and then try to install or just run from the web link, always do the first.
PB1979
Posts: 2
Joined: Mon Aug 02, 2010 6:50 am
operating_system: Windows 7 Home Premium
System_Drive: C
32bit or 64bit: 64 Bit
motherboard: Gigabyte Technology Co Ltd. P35-DS3L
processor: 2.20 gigahertz Intel Core2 Duo
ram: 4GB
Video Card: NVIDIA GeForce 9400 GT
sound_card: SB Audigy
Hard_Drive_Capacity: 860GB

Re: Installing Trial Software Fails

Post by PB1979 »

I gives the same error regardless if AV is Enabled for not (Avast).

I Did Update to the latest version of Direct X.

Yes, I did Save to Hard Drive.
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