"Use Hardware Encoder Acceleration" Greyed Out

[otown]

I've had this problem for a few weeks now. Customer Service has been unable to provide a fix (ie complete uninstall, re-installing from scratch, new drivers, etc). I have a fairly new I7 with lots of memory and disk space and an ATI HD4670 video card that is capable of hardware encoding acceleration....I run Vista 64 bit. I also have another software package on the computer that uses this feature okay.

Any ideas would be appreciated!!! Corel advertises hardware encoding as a big featuire of this release of Videostudio (X3 Pro).

thx

[DVDDoug]

I believe the hardware acceleration requires an NVIDIA CUDA chip.

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Enhanced! NVIDIA® CUDA™ GPU acceleration and Intel® Core™ i7 CPU optimization

The hardware acceleration in your card is probably used for displaying graphics, and not for rendering digital files.

[otown]

No, it works with AMD (ATI) products too....see the Corel site.

The ATI documentation for the card discusses hardware encoding...see the AMD site.

Any help would be appreciated......

[tyamada]

You might want to read this article about ATI/AMD graphics cards:
http://www.tomshardware.com/reviews/avi ... 92-13.html

[otown]

Thanks for the link tyamada. I have two other apps that do use ATI encoding acceleration. Its really fast when its working. One of the apps is Mediashow Expresso which is available as a downloadable trial.

I only do HD and have found Videostudio to be stable and the final HD files to be encoded well....no crashes, no jerkiness, etc. I have an I7 processor so w/o acceleration, encoding is still reasonable fast. Having said that, Corel advertises GPU encoding as a feature so this should work too. I have discussed the problem with Corel technical support who are looking into the problem. My 30 day period is ending soon so I have to figure out whether to pull the plug and ask for a refund.

[GuyL]

I have the same issue with my ATI 5870.

[rguthrie]

Ditto my ATI Radeon HD 5450.

[jkim248]

Same issue on my Alienware M17X R3 laptop with i7-2860QM (Windows 7 - 64bit, 8GB)

AND

I think this is the problem.

AMD Radeon HD 6990M
With the very newest, updatest, bestest, stableist (according to AMD) driver available.

I had hardware encoder acceleration issues when using CyberLink PowerDirector WITH the AVIVO or something like that installed.
And CyberLink support is soooo lazy and un-helpful.

Decided to give VideoStudio a try since I've had good experience with this software in the past.

But in the past, I ALWAY got NVIDIA graphics cards and never had issues like this.

ATI had horrible driver issues in the past but supposedly AMD bought them, cleaned them up and are now producing solid drivers.
But I think that's a lie.

So off I am Redering at 1X with CPU at 14%, not even turbo-ed, SandyBridge built in Video gathering dust and AMD Radeon HD 6990M with 2GB VRAM going into power save mode by the time I'm done rendering.