VS Pro X3 crashes in burn process....

[markvan]

I have tried just about everything to prevent VS from crashing. I have completed a good length video (after many hours of editing....), and now It crashes every time I try to burn it.

I have tried burning with DVD Factory pro, and DVD Movie Factory SE, or creating a video file, but the program always crashes when converting. I have updated every driver I can think of, and installed the latest version of Directx.

In fact it now crashes even quicker, than before the new drivers. Before it would crash any where after a few minutes of coverting, to a couple of hours. Now it crashes within seconds.

After purchasing the program, and so much work invested into this project, I just want to be able to burn. Very frustrated, hope you guys can get things running smoothly.

I am running Win 7, 64bit, I7 920 (2.6 ghz), and 9 gb RAM. Also installed VS patch 2, version shows as 13.6.2.21

[Ron P.]

Welcome to the forums,

Without a little more information, it's difficult to say why. Your system surely is up to about any task, so next would be the clips being used. We have a guide to what information is needed, posted in the sticky thread titled Read this first before posting. Sometimes when the program crashes in about the same place while rendering, it is due to a corrupt video file. It could also be a transition that is used.

One thing that has me a little confused, is that you state the program crashes during conversion. Any conversion should have been done prior to opening either DVD authoring apps. VS Pro X3, actually can not burn, this was removed and replaced by DVD Factory Pro and/or DVD MF7SE.

[markvan]

Sorry I was unclear....

VS does seem to crash as well when editing, but I have worked through that and now have a video I want to burn. DVD factory and Moviefactory SE, crash after clicking on burn, during step 1/2 - 'converting'. It crashes randomly at different locations. Sometimes after an hour or two of converting, sometimes almost immediately. Just creating a video file from VS also crashes.

Video is all 1920x 1080, quicktime .mov files as the source, 29.97 fps. I have tried playing with all different settings, MPEG2 vs H.264 etc, nothing I do seems to make any differance.

[Ron P.]

QT MOV files does cause VS problems, especially those that may have come from QT Pro. I don't know why, could be the different codecs used by each program. I know that VS is suppose to accept a wide variety of formats, but reality has shown us that it simply has problems with some. Are these QT MOV files from a camcorder by chance? If so you might try converting them before attempting to edit in VS. There's some conversion utilities available, one such being Super by erightsoft.com.

Another thing to look at is the version of Quicktime installed on your system. I know some prior versions of VS, including VS Pro X2, would crash with the most recent version of QT installed. Reverting it to an earlier version seemed to work.

The Project Settings are mainly for those that use Smart Render, outside of that it really has no influence. I've read Ken Berry's post where with AVCHD files we should not attempt to use Smart Render. The h.264 codec is wrapped in the MPEG-4 container in VS, even though it is found in video files wrapped in the MOV container.

Hopefully Ken will provide some more information regarding High-def, I've not graduated into that arena yet. Still using the good ol' trusty SD DV..

[markvan]

Thanks Ron,

I have got QuickTime 7.6.6. Do you know what other version I should try?

Yes, these files are coming are coming from a small camcorder, the ContourHD 1080 by Vholdr to be exact. I hope I don't have to convert everything to another format. If I have to convert, I am sure I am going to lose some video quality, and second, I'll have to start editing from the beginning again. If that is the case I think I'll find another program that will work with the files without having to convert everytime I want to do something, which would be a shame...so far VS looks good, if I can burn something.... plus I don't want to have to pay again for another program, when I already have paid for VS.

As to the AVCHD and smart render option, I haven't tried that.... I can't get it to allow me to burn AVCHD to a blu-ray disc, it only want's to burn to DVD, and my file won't fit on a DVD, so I have to use standard Blu ray regardless.

[markvan]

After a quick search, QT 7.4 seemed to work for X2..... going to try that and see what happens.

[markvan]

oooh....

30 minutes in and no crash yet..... I have gone as far as 2 hrs before crashing, but more often than not it has crashed by now....fingers crossed....maybe QT 7.4 will do the trick.

[markvan]

No luck yet...

4 hrs, 24 minutes in I got a dialog box saying 'burn failed', somewhat of an improvement I guess, as the entire program didn't crash.....