Emailing photos from PSPP X2

[Alsbiz]

Photos emailed directly from PSPP x2 Ultimate do not contain entire image.
Preview looks fine, and image size selector works, but just a portion of the image is received when using Outlook and Win 7.
Does not matter if sent embedded or as attachment.
If I save the image as a JPEG first, then attach, the image is complete. Directly from PSPP X2, however, only a small area is received.

Help!!!

[sjj1805]

Do what works, save it as a JPG (suitably resized of course - I hate people who send me full sized pictures) and email that.
Not worth going grey trying to get something to work "just because it is supposed to".
(I used to have dark brown hair - look at my avatar now!)

[Alsbiz]

Thanks, but I'm already grey and this is a key feature for me, and is billed as functional by Corel.
I don't buy the workaround solution for a key feature. By the same reasoning, you'd buy a new car and feel it would be Ok to push it if it didn't run.
I thought we were finally beyond the days of having to reengineer software to get it to do what it is supposedly designed to do in the first place.

A

[LeviFiction]

Well, by his reasoning 'Not worth going grey trying to get something to work "just because it is supposed to".' the example you gave would be true but by context it wouldn't be. In context you're talking about the function for emailing is not working. You're not talking about buying Paint Shop Pro and its main functionality not working. This would be closer to the car radio not working on a brand-new car when it is supposed to.

However, I do concede the point that this should be working. I am, however, curious if this truly is a problem with PSP or if it's a problem with Outlook.

Have you attempted this with any other mail clients? I know that's insane to ask, you shouldn't need more than the single Mail client. But PSP uses the MAPI to send images to Outlook and Outlook Express, possibly even Windows Mail. If it's a problem with PSP it's with its resize and save routines. If it's a problem with outlook it might have to do with the MAPI routines.

I will admit that I've never had a need for this functionality. If I'm sending images it's in a zip file so they can get the full quality image. However, all you've told us is the result, not the cause. My money is on an overlooked problem with PSP but that doesn't mean it is. It could be something else entirely. You'd imagine this problem would be reported a bit more often if it were experienced across the board, don't you think?

EDIT: I'm not fit to test this problem. I use PSP X3, however, when I tested this problem I recieved no errors with Thunderbird from Mozilla. Okay that's only partially true, PSP gave me errors that there is no default application associated with email but it still managed to attach the file anyway. I sent the file and it came back the perfect size and complete. So at the very least I'm not experiencing this with X3 but that gets us no closer to understanding the problem.

[Alsbiz]

Greetings. Thanks for the response.
if I knew what the "cause" was, I'd probably be able to fix it.

What I do know, however is:
A. If I save the file from PSPPX2 as a jpeg and then mail it using Outlook, the file is received properly.
B. I email directly from Photoshop every day and it works fine. Same from other programs and any web site.

The problem seems to be with PSPPX2 as the specific source of the attachment since the feature works fine with other sources. Either something is amiss with how PSPPX2 renders/sizes the files for Outlook (most likely), or the jpegs created are incompatible with Outlook.

The folks at COREL do not seem to have any interest in diagnosing/solving this problem, even though they continue to tell users that "you can email photos directly from PSPPX2". Not a confidence builder to say the least.

Looks like I'm still wedded to Photoshop, unless, of course, the latest version of PSPP works better with the Win7/Outlook combo.

Al

[Ken Berry]

FWIW, I have just sent an email (from my private email to my gmail address) from within PSPP X3 using Outlook on my Windows 7 machine. The image was a jpeg 1900 x 1200. It came through quickly and in full.

I also did a little editing of the photo and saved it again within PSPP to ensure it was using whatever codec PSPP uses for that. And again it came through in full...

[LeviFiction]

First, I'd like to apologize. I apparently used the wrong word when I said "cause", one that I didn't notice. I do tend to confuse my words. What I meant was the exact procedure and more specific details. I'm sure you're more than aware that such simple details are not always enough to identify a problem.

Well what version of Outlook do you have? All of my testing will not directly match yours.

First I have PSP X3.

I have Outlook 2010, now I do anyway I installed it just for this. And I have Mozilla Thunderbird.

Using Thunderbird as my default mail application it attaches and embeds properly on the three formats that I've tested. JPG, PNG, and PSPImage.

After setting up Outlook, took forever I hate this program, I was able to send the pictures properly with no problems at all. So at the very least X3 does work. Without PSP X2 I can't verify the problem or give any real guess as to what it is. If it's specific to X2 and Outlook then PSP does do what it suggests it just has a problem with that particular client. X3 doesn't but has its own problems. Depends on what you're willing to put up with.

I don't want to suggest PSP X3 for this though. You shouldn't have to upgrade to a program that still suffers from problems just to get it to email. And there are worse things than using Photoshop for you editing needs. I'll continue to look for people with similar problems and recommended solutions. Hopefully something can be found.

EDIT: Okay I found my version of PSP X2 Ultimate. And again I witnessed no problems sending the pictures to Outlook 2010 from PSP. So at the very least X2 Ultimate does not have this problem.

[Alsbiz]

Thanks to all.

I'm using Outlook from Office 2007,the latest before 2010, which just came out. All patches/updates have been installed.

Good to see the combo works for some people with the X2/Win7/Outlook combo. There must be some setting on my machine different than others who aren't experiencing this problem.

How to find it is the trick! I'll keep trying and, if I solve it, post the solution to the Forum.

A

[df]

Turn your anti-virus program off and try it again. A program creating a file and emailing it out would look like suspicious behavior if you ask me. Also if you have UAC turned on (if you haven't manually turned it off then it's on) then you may try turning that off.

Just a shot in the dark. I tried this with X3 on my Vista machine, Outlook 2003 and it worked OK.

[LeviFiction]

Hmm...I hadn't considered the anit-virus. Which one do you have?

I will admit that anti-virus/spyware/firewall software can have a negative impact on programs communicating with each other but if possible stay away from the UAC. If you need to test access against the UAC run PSP as adminstrator, it's quicker and you get to keep the protection of the UAC. Especially since it's unlcear if the UAC has anything to do with it. Though I doubt that is the problem, the UAC in Windows 7 is better and less annoying.

[Alsbiz]

SUCCESS!!!!

Problem solved by upgrading to X3. Works fine with Outlook.

The upgrade/download was a hassle though, and took me 4 tries.

Key upgrade points:
1. Uninstall ALL Corel programs before starting, and then reboot before attempting the download.
2. Disable NORTON Internet Security/Antivirus before downloading and installing.

Many thanks to all who offered suggestions. BTW, neither of the points above are mentioned in COREL's upgrade/download instructions.

A

[LeviFiction]

That's because they are almost never required. I've never had to remove all Corel software before installing the latest update. Of course I blame Norton but that's because I hate Norton with every fiber of my being. Such a pathetic waste of space that program is. *sigh* On my computer it is anyway. That's why I stick with the free options. A lot less hassle that way.