Tool Text Tool crashes the program ..Help

[Gehilda]

Hello everyone I'm new here, and thank you for accepting me.
I installed Paint Shop Pro X3 and funcina fine, but suddenly now when I write and use the Text Tool ferrementa the program crashes. I desesperaao, Can anyone help me? how do I fix this problem?
Since already thank you.
Gehilda

[marty2010]

Gehilda,

Have you "searched" for information on this forum?

http://phpbb.ulead.com.tw/EN/viewtopic.php?f=56&t=38251

[Gehilda]

Hello thank you for responding, before I post and even before I tried login to the Forum. But there is another problem, mine is only text and found no information to help me, so I asked for help


This is the windows error I was getting:

Name faulting application: Corel Paint Shop Pro Photo.exe, version: 13.0.0.0, time stamp: 0x4b3b2b3d
Name of module failures: ToolText.dll, version: 13.0.0.0, time stamp: 0x4b3b2998
Exception Code: 0xc0000005
Displacement failed: 0x0002b87f
Process ID failed: 0x1ba8
Start time of the faulting application: 0x01cb10df55195b06
Faulting application path: C: \ Program Files \ Corel \ Corel Paint Shop Photo Pro \ X3 \ PSPClassic \ Corel Paint Shop Pro Photo.exe
FCaminho module failures: C: \ program files \ Corel \ Corel Paint Shop Photo Pro \ X3 \ PSPClassic \ Commands \ ToolText.dll
Identification Report: b3abeb50-7cd2-11df-948f-001fc6c2cddc


As I understand it and error appears in Windows the problem is different.
But you who understand the program and think it's the same problem I apologize and will not be repeated again.
Thank you for your attention and response.
A big hug

[Trev Bowden]

I too Had This problem after doing some test on the text tool on behalf of another user I did the trick of holding down the shift key as i clicked the X3 icon to reset the application to Default. Some other user found it was because the fill or stroke (or both ) was set to null when clicking the text tool so When it happened again I tried that But it did not work. So I used reset again.
If you have customised the workspace and not saved it Your going to have to do it all again . You could save the workspace now but be aware that could save whatever causes the problem Too.

[Gehilda]

Trev
Thank you for the tip, and then I'll try to report what happened.
A big hug
Gehilda

[Gehilda]

Problem solved.
I did this procedure below and it worked:

1. Inside Paint Shop Pro, go to File | Preferences | Reset preferences.
2. Check delete all Cache files.
3. Click Ok.
4. Try the tool that was giving you the problem and note if behavior continues.

Thank for help and Marty and Trev.

[grasomar]

None of this is working for me. When I click on the text tool in pspX3 it completely freezes the program. I can't even close it....I have to shutdown my computer to get it off my screen. Any other suggestions??

[marty2010]

Do you have Corel updates 1 and 2 installed?

[grasomar]

I don't think I've ever received an update. I just tried the "reset preferences" again and it just isn't working. I have to close down my computer to get the pspX3 off my screen. Where do I get these upadates? Thank you

[marty2010]

Click on "Help" then select "Check for Updates".

[grasomar]

Okay, I clicked on "Help" and it did have an update to download so I clicked okayh. It goes through the process of updating then stops and says paint shop pro must be closed to continue. When I close down paint shop pro the download screen goes away too!!! How else can I download the update?? thanks again, I really appreciate the help.
Nancy

[marty2010]

Start PSP again and see if you get it back.

[grasomar]

Okay, tried again to no avail. Everything works fine but the text tool. This time I was able to close psp without shutting down my computer. I tried to google for the update but can't find it anywhere.
Nancy

[grasomar]

[color=#400I got it!!!! Thank you so much. I kept at the update within psp and finally determined at what point I could download the update yet close psp. My text tool works again!!! Thanks again!! It's really nice having a place to ask questions.
Nancy0FF][/color]