Can't run WinDVD 2010 Pro

[jjis]

I installed the free trial of 2010 Pro, when I tried to launch the program I got this error:

Faulting application windvd.exe, version 10.0.5.298, faulting module unknown, version 0.0.0.0, fault address 0x001ec628.

I uninstalled, reinstalled but got the same error

XP Home SP3

[nepenthe]

jjis -

Please see 2 May'10 reply by nepenthe:

http://bit.ly/9WgBZH

Also see 9 June'10 reply by nepenthe:

http://bit.ly/dAcSBt

nepenthe

[jjis]

According to the support site, the patches are not for the trial version

[Rob717]

According to the support site, the patches are not for the trial version

The patches are included in the download for the trial, there is no need to try and install the trial.

Update Direct X:

Use the Microsoft Direct X End-User Runtime installer to make sure that Direct X is up to date
http://www.microsoft.com/downloads/en/d ... layLang=en

Make sure that the Windows Compatibility mode is disabled:

Right Click on the WinDVD Pro 2010 icon | Select properties | Select the Compatibility tab | Make sure there is nothing enabled on the screen, if there is disable it and apply the changes and try WinDVD pro again

Try performing a clean boot of Windows XP:

Select Start | Run | Type: msconfig | Select OK | Select the Startup tab | Select Disable all | Select the Services tab | enable hide all Microsoft Services | Select Disable all | Scroll through the list and re-enable Protexis Licensing V2 | Select Apply | Close msconfig | Reboot and then try launching WinDVD

If all of the above fails, manually remove WinDVD Pro 2010 and then create a new admin account and then try re-installing the program

1. Log on to a user account with administrative privileges since "Limited" or "Power User" accounts won't let Corel software install, uninstall, or run properly.
2. Disable your anti-virus/spyware, and firewall during this clean re-installation procedure.
3. Delete the following folders/directories:
* For Windows 32-bit: C:\Program Files\Corel\CorelWinDVD2010
* For Windows 64-bit: C:\Program Files (x86)\Corel\CorelWinDVD2010
4. Go to Start >> Run and then type: regedit
5. Hit the enter key to launch the Regedit utility.
6. In the Regedit window, make sure that the following entries are removed:
* My Computer\HKEY_CURRENT_USER\Software\Corel\DVD10
* My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Corel\DVD10
* My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SOFTWARE\Corel\DVD10
* My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SOFTWARE\Corel\PCU\
* My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Software\Microsoft\Windows\CurrentVersion\Uninstall\5C1F18D2-F6B7-4242-B803-B5A78648185B
* My Computer\HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\5C1F18D2-F6B7-4242-B803-B5A78648185B
7. Close the Regedit.
8. Clean up temporary files and Recycle Bin by launching the Disk Cleanup from Start menu >> Programs >> Accessories >> System Tools >> Disk Cleanup.
9. Restart your computer.