Paint Shop Photo Pro X3 Crash

[jmcnemar]

In Smart Photo Fix effect, Paint Shop Photo Pro X3 13.0.0..253 (patched) crashed instead of rendering effect. Two application events were logged:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/28/2010
Time: 12:06:51 PM
User: N/A
Computer: ******
Description:
Faulting application corel paint shop pro photo.exe, version 13.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 63 6f 72 ure cor
0018: 65 6c 20 70 61 69 6e 74 el paint
0020: 20 73 68 6f 70 20 70 72 shop pr
0028: 6f 20 70 68 6f 74 6f 2e o photo.
0030: 65 78 65 20 31 33 2e 30 exe 13.0
0038: 2e 30 2e 30 20 69 6e 20 .0.0 in
0040: 75 6e 6b 6e 6f 77 6e 20 unknown
0048: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0050: 61 74 20 6f 66 66 73 65 at offse
0058: 74 20 30 30 30 30 30 30 t 000000
0060: 30 30 0d 0a 00..


Followed by....

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 4/28/2010
Time: 12:06:57 PM
User: N/A
Computer: *******
Description:
Faulting application corel paint shop pro photo.exe, version 13.0.0.0, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x000449df.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 63 6f 72 ure cor
0018: 65 6c 20 70 61 69 6e 74 el paint
0020: 20 73 68 6f 70 20 70 72 shop pr
0028: 6f 20 70 68 6f 74 6f 2e o photo.
0030: 65 78 65 20 31 33 2e 30 exe 13.0
0038: 2e 30 2e 30 20 69 6e 20 .0.0 in
0040: 6e 74 64 6c 6c 2e 64 6c ntdll.dl
0048: 6c 20 35 2e 31 2e 32 36 l 5.1.26
0050: 30 30 2e 33 35 32 30 20 00.3520
0058: 61 74 20 6f 66 66 73 65 at offse
0060: 74 20 30 30 30 34 34 39 t 000449
0068: 64 66 0d 0a df..

What is wrong here? The machine is Win XP Pro with 4GB RAM and 500+ GB disk free. I did not expect this from brand new release of PSP.

Thanks,

jmcnemar

[sjj1805]

..........
What is wrong here? The machine is Win XP Pro with 4GB RAM and 500+ GB disk free. I did not expect this from brand new release of PSP.

Thanks,

jmcnemar

Too much ram possibly. Please click here

[jmcnemar]

Thank you, but, no, it's not too much RAM causing this problem. Win XP recognizes 3.25 GB (expected) of the 4 GB and the post your refer to is only about folks not seeing the expected amount of RAM over 3.0 GB in Win XP x86 (32 bit) anyway. I ask again, has anyone else had this particular crash with PSP X3? If so, have you been able to identify a cause and solution?

Regards,
jmcnemar

[Tim Morrison]

Go to File > Preferences > Reset Preferences and select the 4th and 5th options to reset dialogue positions and last used settings and to delete cache files.