Guide bug - can you reproduce it?

[LeviFiction]

Found this video in my YouTube suggestions and decided to try it out. The only person to comment said they couldn't reproduce it. I could. Curious to see if anyone else can.

http://www.youtube.com/watch?v=9GNAf4zp ... re=related

If you don't care to watch the video here's the problem.

Open a picture with Rules and Guides turned on. Drag either a vertical or horizontal guide onto the image but don't let go of the mouse. Just wiggle the line up and down a bit for a few seconds. If the bug works PSP will crash.

The video only mentions the horizontal line, but I've managed this with both horizontal and vertical lines.

The person in the video claims it's been happening since X2.

[marty2010]

No failures here vertical or horizontal:

Started with a saved image without guides, turned guides on, tested = OK

Started with New Image guides already on, tested = OK

[Ron P.]

I managed to replicate this. However I don't think that I would be "wiggling" the guide lines much anyway. I had to do some major wiggling to get the program to crash...

[Simone Corel UK]

Hi

I have been testing the ruler behaviour on different machines and can confirm that there is no bug. It might happen that a guideline disappears however, if you move it correctly on the top/left side in the rulers then it works fine.

Please contact the Corel support in your country so that they can take a look why your machine works different.

[df]

I've tried this with Task Manager turned on to watch the system resources. It doesn't crash but it takes an awful lot of RAM to wiggle that line.

[LeviFiction]

It might happen that a guideline disappears however, if you move it correctly on the top/left side in the rulers then it works fine.

Yeah...you make absolutely no sense to me, Simone.

There is no guide disappearing. And once it starts to fail, well I can't move it to the top/left side to remove it because it's stopped responding. As the video shows.

Now I don't want to assume you're wrong because more often than not I'm wrong. So if you see this can you explain what you're thinking, because I'm lost.

However, after what df said, I went back and tried it again. Found something interesting. My RAM did not go up, but the CPU usage jumps up to 50% while drawing a single guide, not that surprising as PSP is actively following my mouse and drawing a blue line where my mouse is.

However, when I paused for a second, not wiggled but just waited with my mouse, it crashed then as well.

I'm not, however, too concerned with this. It's not that big of a deal I was more curious as to how many could reproduce it. Also it only happens when the guide is initially created. After that I can grab it, wiggle it, hold it, move it, and remove it without incident.

So to avoid the crash I just quickly drop the guide, and position it later.

[df]

Your right Levi, CPU usage not RAM. I just tried doing the wiggle them holding still for a few seconds. No crash, but it locks up solid.

[Simone Corel UK]

@ LeviFiction

As I wrote, please contact the Corel support in your country so that they can take a look why your machine works different. But before you contact the support, make sure that you really have the Windows 7 graphic card driver. Go to NVidia/ATI and don't try it in your device manager. Windows 7 will tell you that there is no new driver.

[LeviFiction]

I already did and I already do. That's one of the first things I do every six months when I do a clean install on my system.

However I wasn't asking you to solve my problem I was asking you to explain your comment. I don't see how Corel Support will tell me what you were talking about.

If you don't want to you don't have to but that's all I was asking for.

[Simone Corel UK]

@LeviFiction

I can't reproduce this problem: "Open a picture with Rules and Guides turned on. Drag either a vertical or horizontal guide onto the image but don't let go of the mouse. Just wiggle the line up and down a bit for a few seconds. If the bug works PSP will crash."

If it's a problem on your machine, then the support has to check why your machine works different to others. If a second user contacts the support with the same problem, then the support has to look what your machine and the second customer's machine have in common.

I don't deny that this problem exists on your machine and it might be that PSPX3 works in context to your hardware/driver/software different, but the support has to find out why it happens to some machines.

[LeviFiction]

Apparently you didn't comprehend what I was asking of you. And I don't blame you, I was vague. So allow me to re-emphasize what I was asking you.

It might happen that a guideline disappears however, if you move it correctly on the top/left side in the rulers then it works fine.

What does this statement mean? If it's nothing, just say so. But it's this one sentence I was asking about.

Tried to make that evident in my first reply by singling it out. But I see how that might not have gotten through. I apologize.

However, I no longer care. This is the waste of time and topic posts.

[Simone Corel UK]

It might happen that a guideline disappears however, if you move it correctly on the top/left side in the rulers then it works fine.

I answered a question before someone has asked this one: When people use the guidelines the first time, they might notice that a guideline suddenly disappears while moving the guideline on the very top/left.
However, it has nothing to do with your problem, therefore, don't spend more time thinking about what I wrote.

[khoadley]

Open a picture with Rules and Guides turned on. Drag either a vertical or horizontal guide onto the image but don't let go of the mouse. Just wiggle the line up and down a bit for a few seconds. If the bug works PSP will crash.

I've just reinstalled PSP X2, having not used it for months, and on the very first image I've tried to edit, this bug has hit me ... TWICE.

All I need to do is drag a guide, pause for a moment without releasing the guide and PSP hangs. The program hasn't crashed as such, but it is maxing out one processor core in a tight loop doing nothing, with seemingly no way out other than to kill the program. SysInternals ProcExp shows it stuck in a thread called CJMIPLib::SetCurrentPageSetupPtr

This is on a 4GB Core 2 Quad running Vista Business 32-bit, fully patched and with the latest ATI Catalyst drivers, and an up to date version of PSP X2

[Montwerx]

I just ran into the Guide bug tonight as well. Drag a guide into place and let go, and BAM...no more response.
Runing a quad core Athlon 64X system, almost brand new, 6 gb ram 900 gigs free HDD...
This thoroughly sucks...as I use guides for lining up all kinds of elements in different types of images. Never had the issue in X2, even with 20 guides on an image, on an old Pentium 4 with 1 gig Ram...

Corel - help!!

[Trev Bowden]

I have seen it when Checking out the Float defloat problem that Marty mentioned Cant say if I wiggled but i Might have moved it back up a bit to get it inline