Is anyone home out there at ULEAD?

rcroeder · Post by **rcroeder** » Fri May 13, 2005 11:11 pm

I have posted two questions to this forum and have no replies. I posted to your technical support and no reply. Have you guys gone on vacation? I have been a customer since PhotoImpact 3.....I assume you still want me as a customer in the future???? I cannot sit on my butt waiting too much longer.

DVDDoug · Post by **DVDDoug** » Fri May 13, 2005 11:23 pm

As far as I can tell, Ulead does NOT participate in these forums. If any of the posters are Ulead employees, they are hiding it.

I have no idea why customer support is ignoring you. Are you registered as a Movie Factory user, with the same email as your query?

I don't think they answer questions if you only have the trial version... If you can't get the trial version to work, you have to go with a competitor.

rcroeder · Post by **rcroeder** » Fri May 13, 2005 11:33 pm

Thanks Doug. Yes I have gone in as a registered user and no reply. Any suggestions on a better product? Since ULEAD does not monitor this they should not mind us talking about the other products from other manufacturers that actually work - right?

MikeGunter · Post by **MikeGunter** » Sat May 14, 2005 2:25 am

rcroeder wrote:Thanks Doug. Yes I have gone in as a registered user and no reply. Any suggestions on a better product? Since ULEAD does not monitor this they should not mind us talking about the other products from other manufacturers that actually work - right?

Hi,

I believe there is a title on the page that says, Ulead User To User Web Board.

Good, bad whatever, it is what it is.

Telephone support. They are pretty good to answer your questions.

Mike

JoReneA · Post by **JoReneA** » Sat May 14, 2005 2:35 am

I've found that ULead is very inconsistent in their web support, even of registered users. I have had MANY requests not answered at all; and those that have been answered have usually not been answers that solved my problem. I also noticed that all my support questions that have been answered (about 3 out of 10 or so) were answered by the same person...which may explain the problem. One tech support person is not enough for a company of this size! Maybe the phone support option is the way to go, but a phone call can get expensive if you have to wait on hold or have a complicated problem.

MikeGunter · Post by **MikeGunter** » Sat May 14, 2005 6:07 am

JoReneA wrote:I've found that ULead is very inconsistent in their web support, even of registered users. I have had MANY requests not answered at all; and those that have been answered have usually not been answers that solved my problem. I also noticed that all my support questions that have been answered (about 3 out of 10 or so) were answered by the same person...which may explain the problem. One tech support person is not enough for a company of this size! Maybe the phone support option is the way to go, but a phone call can get expensive if you have to wait on hold or have a complicated problem.

Hi,

Yep. It can be tough, especially when your problem happens on a weekend.

Any company that makes software and supports it wil have customers that have sad stories and happy stories. As a user, you can only hope for smooth sailing, without problems.

Mike