Alpine -- it is not just Corel, but its predecessors in ownership of the software (InterVideo and Ulead) that have acted like this. It was indeed one of the main reasons that this forum exists with volunteers like us trying to help out.
Of course, we Administrators occasionally have to approach Corel, and sometimes -- and it usually surprises us!

-- we might even get a response. But more often than not, we don't -- even when it is a fairly simple request for Corel to upgrade the forum software (which is VERY out of date) or for some server space for people to be able to load photos into the forum...
Personally, I gave up trying to get help from Ulead Support, as it was then, some 7 or 8 years ago when I first started video editing with VS7. Lack of response was what led me to this forum in the first place, and here I have stayed trying to contribute what I can to help solve user problems...
And it is not a case of Corel employees never visiting the forum... Very occasionally they do, and most especially (perhaps not surprisingly) the sticky thread we established for people to say what they would wish for by way of updates or in the next version of the program.
But otherwise, I -- and I believe my colleagues in the Moderator panel -- could only agree with you that it is a very strange way of running a business which relies so heavily on user satisfaction!
