Further to my post of 27-11-09 here's the laest fromCorel:
Hi Joselito
Really don't see why I should spend money on this. I have explained the problem in detail. My last experience with tech support was very poor. This is clearly a bug as at least ten other users of VS x2 Pro have the same problem. The real problem is the H.264 format. M2TS files with the H.264 format are the ones that cause the problem. Other frmats work OK. That's exacly what i would tell tech support. Perhaps yu will pass that on.
Incidently the link on your email;
"To access your question from our support site, click here."
Still does not work. It takes you to a "Null" page.
Regards
John Mitchell
Response (Joselito) 12/07/2009 11:40 AM
=== PREFERRED CUSTOMER COUPON ===
Thank you for contacting Corel Customer Support, as a preferred customer we would like to offer you the following exclusive discount coupon:
COUPON CODE: ECZSAVE10
Visit the Corel Online Store:
http://store.corel.com/uk
*Purchases of download insurance are excluded.
Dear Mr/ Ms Mitchell,
Thank you very much for your e-mail.
I would still advise you to call as Technical Support would be able to assist you on the matter. It may be useful to provide details on your previous experience as it may be taken into consideration for whatever charges you may incur.
Please do not hesitate to contact us for any further questions.
Kind regards,
Joselito
Corel Customer Support
Will we ever get to the end I ask myself
