Failure to Burn DVD+R DL DVD's

[cbhall]

Hi. I've been trying to burn double layer DVDs for quite some time, but for some reason, the burns are rather unpredictable. Sometimes they work fine. Other times there are problems at the layer break which cause major playback problems (like freezing the DVD player). When the latter happens, Not even Ulead's DVD player program and the DVD recorder will play it! The first burns were on MF3.5 (OEM) on Verbatim blanks. These worked fine. Then I upgraded to MF4. Haven't gotten a clean burn since on FUJI, Pengo, or other blanks. (Could it be blank disk related?) My questions to tech support have gone unanswered.

On earlier occasion I had problems with Burn.Now working properly. Version 1.5 would not convert to MP3! After about 4 hours Toll call (on a cell as this is all I have), they "escalated" the problem to the technicians. Version 2.0 has now been released, but not the answer or fix to my problems! (Burn.Now 2.0 does support MP3, however.) Anyway, I appreciate the support I received via telephone even though it did not resolve the problem. And I criticize the lack of email support for MF4.0!