VS stop functionning when creating a menu

rgingras · Post by **rgingras** » Fri Oct 23, 2009 8:44 pm

In selecting Add/Edit chapters then auto add by scene selections: VideoStudio 12.0 stop functionning.

I have installed Video Studio on a different Vista machine and the same problem occurs.

In using Video 10 or 11; there is no problem.

Windows error returned:
Nom d¡¦événement du problème : APPCRASH
Nom de l¡¦application: vstudio.exe
Version de l¡¦application: 12.0.0.0
Horodatage de l'application: 48490238
Nom du module par défaut: mfMediaService.dll
Version du module par défaut: 1.0.0.1
Horodateur du module par défaut: 4848fd98
Code de l¡¦exception: c0000005
Décalage de l¡¦exception: 00007172
Version du système: 6.0.6002.2.2.0.256.1
Identificateur de paramètres régionaux: 3084
Information supplémentaire n¢X 1: fd00
Information supplémentaire n¢X 2: ea6f5fe8924aaa756324d57f87834160
Information supplémentaire n¢X 3: fd00
Information supplémentaire n¢X 4: ea6f5fe8924aaa756324d57f87834160

Informations complémentaires sur le problème
ID du récipient : 909431014

DVDDoug · Post by **DVDDoug** » Fri Oct 23, 2009 11:06 pm

I don't know why there is a difference with VS12, but these kinds of problems usually have something to do with your original video file or format. The "more advanced", more highly-compressed, formats tend to cause the most trouble.

What format do you have, and where did it come from? What are you trying to do with the finished video? (Are you making a DVD, Blu-Ray, etc.?)

Depending on your original format and your target format, you may need to convert the file before editing. You may be able to do the conversion with Video Studio, or you may need a 3rd-party program.

Or, maybe the best solution is to simply use VS10 or VS11 with these particular files.

sjj1805 · Post by **sjj1805** » Fri Oct 23, 2009 11:10 pm

Please Read This Before Creating Posts.

Post by **Ken Berry** » Sat Oct 24, 2009 4:10 am

You may also want to update your DirectX -- the latest patch address can be found in the Announcement at the very top of this forum. Keeping DirectX updated seems to correct a lot of faults that creep into the VS burning module, possible as a result of successive Windows updates creating conflicts. Note that DirectX is not part of the regular, automatic Windows updates. You have to do it manually. And the patch works for both XP and Vista (but not Windows 7).

rgingras · Post by **rgingras** » Tue Oct 27, 2009 12:00 am

I have uninstalled Ulead V10, Ulead V11 & VS V12. I have updated DirectX as suggested. I re-installed V12 and auto add chapters are now working fine. Unfortunately, I forgot to check between all the previous steps to truly indentify what has resolved my problem.