Closing PSP X2 application restarts my computer

Mike_tn · Post by **Mike_tn** » Wed Oct 21, 2009 2:09 am

I began with Paint Shop Pro 11.2 and all was fine until PSPX2 (v 12.5)
To install PSPX2 I reformatted my entire hard drive, reloaded all my same software except the old PSP, loaded the new X2 Ultimate instead (in the box). Meaning, I used a full destructive recovery so it is a clean install. And version X2 causes my PC to reboot when I hit the red "X" in the upper right for closing the PSPX2 application. And Windows comes back after the reboot with a message saying it just recovered from a serious error. It doesn't happen all the time, it is periodic. It took a dozen or so program uses for it to begin and then it happens periodically, once every few times. The Corel chat suggested to reset the program to default by holding down the shift key and starting it. That didn't help.

My computer is an HP Pavilion Media Center a1600n Desktop PC with Windows XP SP2. It's a duocore AMD processor 2GHz each, and 2GB of RAM. My hard drive is less than a quarter full. I took off all the useless software HP put on it including anti-virus, I run no anti-virus or anti-spy. And Im not connected to the internet so I have no Windows updates. I installed the latest NVIDIA graphics drivers. A current AMD CPU driver.

It did the same "reboot during application close" problem when trying the previously used graphics display drivers I had downloaded for PSP11.2 too. << Edit 10-27 Apparently I didnt uninstall the latest display driver & install the previous display driver properly because I tried it later and it seems to be the fix for now.

PS I discovered the the Corel Ultimate packaged software freebie MediaOnePlus caused a CorelIOmonitor error message when the DVD tray cycled with a disc in it so I uninstalled that.

The only thing that comes to mind is one moderator mentioned virtual memory. I used to set my virtual memory when using PSP11.2 at 4GB, that's twice my RAM because a general XP optimizing document suggested it, but didnt do that yet with this new program. I didnt want to mess up my PC with things I wasn't 100% sure about.

Any ideas on why it reboots my PC when closing the application?

Tim Morrison · Post by **Tim Morrison** » Wed Oct 21, 2009 11:40 am

By default, Windows will automatically restart after a STOP error (commonly called the Blue Screen of Death or BSOD).
You can stop the automatic reboot by going to System Properties... right click on "My Computer" and select "Properties". Then click the Advanced Tab, then the Settings button in the Startup and Recovery section. Remove the check mark from "Automatically restart". Click OK twice, and then "Yes" to restart your computer.
After the restart, you will see the BSOD when you close PSP. To help with troubleshooting the problem, you should note the details of the error message. Taking a photo of it works well, but turn off the flash first.

Mike_tn · Post by **Mike_tn** » Wed Oct 21, 2009 3:44 pm

Thanks Tim. BSOD....not good. I hope all those restarts didn't damage my motherboard

I got impatient with it last night and uninstalled X2 and reinstalled v11.2
I like PSP Photo, dollar for dollar it's the best photo editor.
From the X2 Ultimate pack, I still can use Corel Photo Painter Essentials 4, I like that.

Tim Morrison · Post by **Tim Morrison** » Thu Oct 22, 2009 1:17 am

Your motherboard will be fine. From its point of view the restart is the same as any other.
If you want to try X2 one more time, do a complete cleanup first. Either use the Corel cleanup tool (see http://snipurl.com/zapx2) or delete the X2 Ultimate registry entry at

Code: Select all

HKEY_CURRENT_USER\SOFTWARE\Corel\Paint Shop Pro\12.5

. Also delete both the X2 and XI Organizer databases. Instructions are at http://snurl.com/orgdb.

Mike_tn · Post by **Mike_tn** » Fri Oct 23, 2009 12:52 am

I am trying X2 again. I noticed with XI it had the same "restart on closing" issue but I never noticed before. But also I never use the organizer in everyday use and I have been playing with the organizer and everything else more rigorously this time during testing the install. Maybe that's it. So I uninstalled XI (again) with MSIClean up. And then the X2 DVD-ROM asked to uninstall some more stuff after that. And turned off Protexis Liscencing too. Then I installed X2 and it went clean it seemed. I need to try the organizer database deletion you suggested and maybe go back to no organizer use. I use ViewNX for organizing photos anyway. I may do all my starts up in default mode with shift-double click on the program icon, and be gingerly with it and see how it goes. Im determined to get X2 to run for me now. All the stuff in the Ultimate pack is so cool~
I'll come back to post my progress after I use it a while.

Tim Morrison · Post by **Tim Morrison** » Fri Oct 23, 2009 10:47 am

Don't turn off Protexis. Doing that will eventually cause problems.

Mike_tn · Post by **Mike_tn** » Mon Oct 26, 2009 10:47 pm

hmm OK I need to turn Protexis back on then, it may be adding to this problem.
I tried the organizer database deletion and emptied the temp files too. I also tried it without and with using the organizer. With and without starting in default by shift-clicking the PSPX2 icon at startup. Also turned off organizer options that run after closing the program. I tried them in various combinations, nothing worked. Though Protexis was off.

So now Im at the point to try for a message as you first suggested. I turned off the automatic restart box under My Computer Properties but havn't used it much since then. One concern with that. I never saw an error message even for a brief moment. There is a check on a box that sends a file to %SystemRoot%\Minidump folder. There are several small memory dumps in the folder. Microsoft says this is the default mode and those can't be read by me. http://support.microsoft.com/kb/314103/EN-US/
To get an error message I can read, should I uncheck the box for that option as well as unchecking the automatic restart option?
Maybe I should try turning on Protexis and see if that fixes it before playing with the system dump adjustments?

P.S. I just found this
Debugging Tools for Windows 32-bit Version < I just downloaded that.
http://www.microsoft.com/whdc/devtools/ ... fault.mspx
By the Microsoft literature it seems there is a utility in the tools called Dumpchk.exe to check a Memory Dump file.
http://support.microsoft.com/kb/315271
So I may have some codes to post here tomorrow.

Mike_tn · Post by **Mike_tn** » Wed Oct 28, 2009 12:42 am

I ran the minidump file from the system failure through the debugger to read it. The non-detailed result is here.

[BEGIN OUTPUT]

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\WINDOWS\Minidump\Mini102209-06.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\WINDOWS\Symbols
Executable search path is:
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Thu Oct 22 13:05:38.890 2009 (GMT-6)
System Uptime: 0 days 0:31:49.584
Unable to load image ntoskrnl.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
Loading Kernel Symbols
...............................................................
................................................................
.....
Loading User Symbols
Loading unloaded module list
................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {5000060, 1c, 1, 804f870d}

Unable to load image dxg.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxg.sys
Unable to load image nv4_disp.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nv4_disp.dll
Probably caused by : nv4_disp.dll ( nv4_disp!nvDeinterlaceReadRegistry+9 )

Followup: MachineOwner
---------

[END OUTPUT]

Probably caused by : nv4_disp.dll
Is the display Driver so I changed to my previous display driver.
I thought I tried this before but I may not have uninstalled and installed correctly because after I did that, I used it last night and for several hours today, with several open and closes and photo processing saves. Didn't worry about not using anything. I used the organizer and didn't bother with any special default startups or dumping temp folders. All went well so far. No unexpected restarting. I am still a little jumpy each time I close it though

Troublesome New Driver
191.07_desktop_winxp_32bit_english_whql
Time Stamp: Thursday, October 01, 2009 10:28:18 PM

Previous Driver for XI. It worked today for a dozen or more uses with X2
162.18_forceware_winxp_32bit_english_whql
Time Stamp: Friday, July 20, 2007 4:48:20 PM

Whatever happens, it was fun learning debugging. Thanks for your encouragements Tim!

Tim Morrison · Post by **Tim Morrison** » Wed Oct 28, 2009 7:37 am

Thanks for the follow up Mike. It's not the first time that a new graphics driver has caused problems, and great to hear that you're working again.