Paint Shop Pro Photo X2

[sayer]

Help please,

Cannot open Paint shop Pro X2,or uninstall/Reinstall it.

for some reason it has stopped working.

some weeks ago, I did the update from corel.

How can I manualy remove it?? then reinstall it.

I am still waiting corel support to come back to me!!!!

Can any one help please!!!!!!!!!
Thanks

[Ron P.]

First, Please complete your System Information in your profile. Clicking on this button --> will take you to a short tutorial, explaining how to find and complete that information. This way it will always be available, and will save you from retyping it in the future.

Are you aware that PSP X2 installs a anti-piracy program called Protexis Licensing? It must be running in order for PSP to launch and work. Right-click on your My Computer icon, and select Manage. Then go to Services and scroll down to Protexis Licensing, and make sure it is started. If not click on the Start the service.

That may not be the issue, however without a little more info it's difficult to say at this time what the problem might be. Do you get any error messages while trying to launch it? You might have a look at your Windows Logs, found in the Windows Event Viewer. This is also accessed through the Computer Management.

[sayer]

Thanks for your reply.
Updated System info,
Protexis Licensing is Running
NO error Messages,
cannot find any errors in log
Click on Icon nothing happens!

What next??

[sayer]

Just found this error in system log,

Source: Service Control Manager
Type: Error
Event ID: 7000
Description:
The PLFlash DeviceloControl Service service failed to start due to the following error,
The system cannot find the file specified

will that help you

[Tim Morrison]

Try holding down the shift key as you start PSP. Click "OK" on the dialogue box that asks if you want to restore PSP to its default state.

[sayer]

Help

No Good, Machine locks up, when you hold down shift key, also when you try to unistall it.


You cannot turn the machine off in the correct way, you have to cut the power off

[Tim Morrison]

You can find instructions for completely removing and reinstalling at http://support.corel.com/scripts/rightn ... qid=762149.
Also remove the organizer cache files as set out at http://support.corel.com/scripts/rightn ... qid=762111. Check for and remove both XI and X2 type cache files.
I'm not sure how much help that will be though... it sounds as if something more than just a damaged PSP installation is wrong. It is certainly worth trying.

[sayer]

Problem Fixed, from info given in you last reply, and by a HOT FIX for Norton 360 v3.

What is the, The PLFlash DeviceloControl Service error message that I have???

As there is a problem with the update for Paint shop Pro (CorelIOMonitor) should I use the update???
Thanks

[Tim Morrison]

What is the, The PLFlash DeviceloControl Service error message that I have???

It seems to be related to the driver for something like a USB flash drive that uses chips manufactured by Prolific Technology. Might be a USB pen drive that you needed to install a driver to get some extra feature, like automatic backup or security.

As there is a problem with the update for Paint shop Pro (CorelIOMonitor) should I use the update???
Thanks

The 12.01 update does fix several problems, but you'll then get an annoying, but not in anyway important, error message when you eject a CD or DVD. I'd install the update.
If you use X2's Organizer, then it's best to put up with the inconvenience of having to cancel a message box when you eject a disc. If you don't use the Organizer, see http://support.corel.com/scripts/rightn ... qid=762232.

[JimL]

I don't use the Organizer but do use Lightroom 2.5. I just switched to Vista Ultimate from XP and initially had the problem with updates to PSP X2 Photo Ultimate which required the press shift key solution mentioned above. After getting the Paint Shop Pro running all seemed to work well until I tried using the "EDIT IN" function of Lightroom to place a tiff file into Paint Shop Pro. When Paint Shop Pro tries to launch it freezes at the "initializing structures" point and then won't restart until I again start PSP with the shift key as mentioned above. When I used XP this worked without problems but I was using the older PSP X2 Photo (no ultimate).
I need this function and get tired of reseting my preferences when it locks.
I have been using PSP for a long time (all versions with manuals since v3) and would like to get past this problem if possible.
JimL