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I bought the pro X2 as an upgrade to VS9 about a month ago. I am using it with a Canon Vixa HV 30 (tape HiDef camcorder).

I just started using it this week and when I try to capture from the video (firewire) to the computer I get the message "a new device is plugged into your computer do you want to use it" I click "OK" Then it shows source (my camera name) format (mpg) and folder (c\videostudio\. etc....)

After about 2 seconds the "new device" message pops up again I click okay, then it keeps popping up. After about 5 or six times I get a message that video studio is not responding and then I get kicked out of it. I re-installed VS, same problem.

I checked device manager and the IEEE1394 OHCI compliant host controller is showing as well as the camcorder under Sound Video and Game controllers

I reboot computer get same problem.

Any help would be appreciated. I've been trying to fix this for three hours.

I am using gateway dx4200 quad core, windows vista, 4 gig Ram, 537 gig available hard disk space.

If you are first starting Video Studio with your camera already connected and turned on to PLAY, then try instead leaving the camera turned off until VS is open. And only turn the camera on at that stage. Or vice versa... That sometimes works for some people. But I have a computer with similar resources to yours and a Canon HV20, and have no trouble at all capturing from it via Firewire. I also know of a number of users here with the HV30 who don't seem to have any trouble.

Another thing you might want to try is to Google for a small freeware program called HDVSplit. It is a capture program which only works with HDV via firewire, and as its name implies, it splits the captured video by scene. I use this all the time, then open the video captured by it in VS for editing. Try that, but if you still get problems, then I would think there may be a fault in your hardware -- either with the firewire card or cable or, worse, the firewire connection of the camera itself.

Thanks Ken,

I was on the phone with Canon and the tech support guy was able to establish a connection with the firewire to the computer, unfortunately, not with Video Studio.

He was able to get me to capture in Windows Video Import (a software that comes with vista). I notice that I also have windows movie maker. Do these programs capture video in hi-def? The options were "audio/video interleaved", 'Media Video one file per scene" or "media video single file"

To me they look decent on the computer screen and I was able to drop them in the VS project after I captured. But burning to DVD then playing on a TV may look totally different and not Hi-Def.

IF the HDV split is truly better for capturing in Hi-Def can you direct me to the best place to download it without worrying about getting a false virus infected version?

I believe the settings on my camcorder are very similar to yours. The canon rep had me set on Menu:

Play/out setup one: playback STD (A) automatic
Play/out setup two: DV output (DV)
Are those the settings you would use?

Thanks again,
Brian

Sorry -- I am travelling at the moment (in Moscow) so I don't have access to information on a reliable website for HDVSplit. I recall, though, that I simply downloaded the first one after I did a Google search and it was fine.

And now, I would not have the camera set to DV out... I realise you are only producing a standard definition DVD. Therefore, there would be some logic in having the camera output standard definition DV, edit that, and convert it to standard definition DVD-compatible mpeg-2. However, for what it is worth, I leave the camera set (by default) to output to HDV format which is high definition mpeg-2 using Upper Field First. (DV uses Lower Field First, and it could be that using that, but using project properties set to Upper Field First, could have produced the unsatisfactory results your mention).

Anyway, as I say, I output/capture in HDV format, and then do my edits in that format. This is because these days, I want to have edited high definition video which I can either burn as an AVCHD high definition hybrid disc (which can only be played on a rated Blu-Ray player) or player directly from my computer to my HDTV via my Sony PlayStation 3 which is an excellent Blu-Ray player. But for family and friends, I can then also use my high definition project, and down-convert it to standard definition DVD. I find that the results are marginally better than outputting to standard definition DV and producing a DVD from that -- though both lots of results are good (if you get the Field Order correct!!)

I am afraid I don't know the answer about Windows Movie Maker as I have never tried it for capture from my HV20. Past versions of WMM, however, could not capture in mpeg format, so I imagine that if the current version can capture high definition (which I imagine it can do), it would capture in high definition Windows Media Format.