I have just purchased the VS9 upgrade and have used it successfully for completing a Project I started in VS8.
But I have encountered the same problem of VS9 crashing when I attempted to capture a new avi from my DV camcorder. I had exactly the same problem as Trevor reported in the first post, with the error message appearing. Also like Trevor I could not change the Capture plugin setting because of the same error message appearing.
I have followed the replies that recommended removing MS Windows Installer 3.1, although I did not have this, but the later Windows Installer 3.1v2. I removed this anyway and then reinstalled VS9. The problem remains exactly the same.
Please does anyone have any further suggestions of what I can do to resolve this problem?
Karin
Use VideoStudio9
2.8GHz P4
1Gb RAM
4x Pioneer DVD Writer
Windows 2000 Professional
VS 9 crashes when selecting capture video
Moderator: Ken Berry
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honestbuyer
Re: VS9 crashing in capture
Yah, ask for a refund. A lot of us have this problem. Ulead is well aware of this problem and if they don't want to correct their software to run on current windows platforms then they should give refunds. I have not encountered this windows installer problem with any other vender's video editing software.
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Trevor Andrew
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Karin
Trevor,
When I uninstalled Windows Installer 3.1v2 I did so using Add/Remove Programs, so it was no longer listed there. I assume that to be the correct procedure or should I have done something else as well?
I have since reinstalled it when I realised it made no difference to the VS9 capture problem in order to get Windows updates.
Karin
When I uninstalled Windows Installer 3.1v2 I did so using Add/Remove Programs, so it was no longer listed there. I assume that to be the correct procedure or should I have done something else as well?
I have since reinstalled it when I realised it made no difference to the VS9 capture problem in order to get Windows updates.
Karin
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Trevor Andrew
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mmtbb
I had this same problem back a few months ago. I wrote Ulead and told them about it AND told them about a little temperary work around that I discovered by accident. I am surprised Ulead hasn't fixed this by now. Shame on Ulead!
If I remember right, I would open VS, go to the CAPTURE tab, and then when I tried to pull down the TOOLS menu or actually try to open the real capture window, it would crash.
Is this the problem you guys are having?
If I remember right, I would open VS, go to the CAPTURE tab, and then when I tried to pull down the TOOLS menu or actually try to open the real capture window, it would crash.
Is this the problem you guys are having?
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Trevor Andrew
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IanM
Here is a fix for anyone who has the VS9 capture crash and also has Windows Installer V3.
The problem is that VS9 does not work with Windows Installer V3 (any release), it only works with Windows Installer V2 ( appears to work with all releases but only tested with three).
The fix is to install a copy of Windows Installer V2 - msi.dll in the same directory as vstudio.exe. In my case this was C:\Program Files\UleadSystems\Ulead VideoStudio 9.0. When vstudio.exe runs it calls msi.dll and loads the Windows Installer V2 ( Windows looks for files in a certain order starting with the directory the application is located in, so Windows finds the V2 msi.dll before the V3 msi.dll).
The V2 file of msi.dll I use is Version 2.0.2600.1106 and is 1.98MB. The file can be found by searching on the internet (or your pc). If there is a place to post it on this forum then I will do that. Is there?
What is strange is that msi.dll is a program for installing new software and I was surprised to hear from reading posts on this forum that it was the cause of the problem. Originally I thought that Ulead was trying to overwrite a "Windows file" and that was the problem. When I upgraded from VS8 to VS9 I ran msi.dll in full log mode to see what exactly was going on and was even more surprised to find that VS9 during install does not use Windows Installer. The SmartSound and QuickTime plug-ins do, but the log showed no errors.
When I started VS9 I found I had the "capture crash" ... I also noted that VS9 did not appear to save any of my preferences/option changes and I thought was was why it was crashing... Spent days debugging each file that vstudio.exe called till I got to "M" in the alphabet and guess what I found - vstudio.exe calls and loads msi.dll.... VS9 is very different code from VS8 and a lot of it is hard coded in terms of calling system functions. My guess is that somehow Ulead is using msi.dll to write the preferences/options to the Registry...
The neat thing about this solution is that it allows you to keep the Windows Installer V3 and any other programs that you install on your computer will call the V3 msi.dll not the Ulead V2 msi.dll. If Ulead ever comes out with a patch then all you need to do is delete msi.dll in the VS9 directory.
Hope this helps those who are still struggling with the "capture crash"
Happy Christmas...
The problem is that VS9 does not work with Windows Installer V3 (any release), it only works with Windows Installer V2 ( appears to work with all releases but only tested with three).
The fix is to install a copy of Windows Installer V2 - msi.dll in the same directory as vstudio.exe. In my case this was C:\Program Files\UleadSystems\Ulead VideoStudio 9.0. When vstudio.exe runs it calls msi.dll and loads the Windows Installer V2 ( Windows looks for files in a certain order starting with the directory the application is located in, so Windows finds the V2 msi.dll before the V3 msi.dll).
The V2 file of msi.dll I use is Version 2.0.2600.1106 and is 1.98MB. The file can be found by searching on the internet (or your pc). If there is a place to post it on this forum then I will do that. Is there?
What is strange is that msi.dll is a program for installing new software and I was surprised to hear from reading posts on this forum that it was the cause of the problem. Originally I thought that Ulead was trying to overwrite a "Windows file" and that was the problem. When I upgraded from VS8 to VS9 I ran msi.dll in full log mode to see what exactly was going on and was even more surprised to find that VS9 during install does not use Windows Installer. The SmartSound and QuickTime plug-ins do, but the log showed no errors.
When I started VS9 I found I had the "capture crash" ... I also noted that VS9 did not appear to save any of my preferences/option changes and I thought was was why it was crashing... Spent days debugging each file that vstudio.exe called till I got to "M" in the alphabet and guess what I found - vstudio.exe calls and loads msi.dll.... VS9 is very different code from VS8 and a lot of it is hard coded in terms of calling system functions. My guess is that somehow Ulead is using msi.dll to write the preferences/options to the Registry...
The neat thing about this solution is that it allows you to keep the Windows Installer V3 and any other programs that you install on your computer will call the V3 msi.dll not the Ulead V2 msi.dll. If Ulead ever comes out with a patch then all you need to do is delete msi.dll in the VS9 directory.
Hope this helps those who are still struggling with the "capture crash"
Happy Christmas...
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shoalhaven
Ver. 9 crashes
I have the same problem, either with or without installer 3.1.
I know this sounds dumb, but try this fix the next time you get the"Video Studio has encountered a problem" message.
Do not close, just move the entire message way off to the right side so that you can still see the library area. Once you do this, just keep on working on your project.
When I first read about this, I thought it was crazy, but it worked for me. What do you have to lose?
I know this sounds dumb, but try this fix the next time you get the"Video Studio has encountered a problem" message.
Do not close, just move the entire message way off to the right side so that you can still see the library area. Once you do this, just keep on working on your project.
When I first read about this, I thought it was crazy, but it worked for me. What do you have to lose?
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IanM
Not so sure, the error message I get (and I think the others here in this thread get ) is when trying to Capture and selecting Capture Video or selecting Tools / Change Capture plug-in Video studio 9 gives the followingI have the same problem, either with or without installer 3.1.
Vstudio has generated errors and will be closed by windows.
You will need to start the program.
An error log is being generated
This closes VS 9. There is nothing you can do except watch...
So, not sure what is generating your error - what version of msi.dll do you have?
Regards / Ian
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Trevor Andrew
Hi Ian
Thank you very, very much.
I searched my pc and found several msi.dll files two of which were version 2.0.2600.1183.
A copy of which I placed in the C:\Program Files\Ulead Systems\Ulead VideoStudio 9.0
It works, what can I say thats great---thanks.
All the Best
A Merry Christmas & Happy New Year
Trevor
Thank you very, very much.
I searched my pc and found several msi.dll files two of which were version 2.0.2600.1183.
A copy of which I placed in the C:\Program Files\Ulead Systems\Ulead VideoStudio 9.0
It works, what can I say thats great---thanks.
All the Best
A Merry Christmas & Happy New Year
Trevor
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brandy
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GeorgeK
It works for me !
Hi,
Thanks to all for this information, I have been uninstalling MS Windows Installer 3.1, so I could use UVS9, then when I needed to apply updates, I would install Windows Installer 3.1, install the updates, and then uninstall Windows Installer once again so I could use UVS9
I copied the version 2.0.x of MS Windows Installer msi.dll into my UVS9 folder, then installed and ran Windows Installer 3.1, then I ran UVS9, and captured video (something I was not previously able to do when Windows Installer 3.1 was installed) and UVS9 did not crash.
So for me this fix works great! Thanks heaps!
George.
Thanks to all for this information, I have been uninstalling MS Windows Installer 3.1, so I could use UVS9, then when I needed to apply updates, I would install Windows Installer 3.1, install the updates, and then uninstall Windows Installer once again so I could use UVS9
I copied the version 2.0.x of MS Windows Installer msi.dll into my UVS9 folder, then installed and ran Windows Installer 3.1, then I ran UVS9, and captured video (something I was not previously able to do when Windows Installer 3.1 was installed) and UVS9 did not crash.
So for me this fix works great! Thanks heaps!
George.
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edward19283
Copying msi.dll version 2.0.2600.1183 to the C:\Program Files\Ulead Systems\Ulead VideoStudio 9.0 worked great for me. I want to add that a search on your PC will bring up multiple files, and to find the file with the correct version, right click on it, select properties, and select the version tab. Not sure if that will be that obvious to others to do that.
VS 9 with patch
1.7 ghz Intel celeron
384 MB RAM
Win 2000 Pro
VS 9 with patch
1.7 ghz Intel celeron
384 MB RAM
Win 2000 Pro
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breitner
Both And
I have to add my thanks to IanM for the correct diagnosis and resolution of the VS9 Crash on Capture problem on Win2K.
Like others I was dismayed by the crash; and the MSI 3.1 deinstallation workaround was fine for VS9 but complicated the monthly Microsoft update process.
Now - with the V2 msi.dll in the VS9 folder and MSI 3.1 reinstalled to the system, I have both VS9 Capture and normal system operation
THANK YOU!
Like others I was dismayed by the crash; and the MSI 3.1 deinstallation workaround was fine for VS9 but complicated the monthly Microsoft update process.
Now - with the V2 msi.dll in the VS9 folder and MSI 3.1 reinstalled to the system, I have both VS9 Capture and normal system operation
THANK YOU!