Problem loading Visual Studio 9

[Eddie Mason]

To keep you informed on how I'm progressing with regard to my problem I've been on to Technical Support and have now received the following response:-

"I’m still chasing, but have had no response as of yet, just to let you know, I have had numerous reports of similar problems with the upgrade process, and am still trying to get some word from Ulead."

So it looks as though this is a known problem. If I get the solution I'll post it on the forum.

Regards

Eddie Mason

[llama]

Was the version you downloaded was a trial version and had activated it by purchasing the activation code? If that is the case, then you would have to contact Ulead in order to get a new download link. Make sure that you have your purchase information available, since they will be asking for it.

[Eddie Mason]

Video Studio 8 was originally downloaded as a Demo version, and after trying it and liking it I purchased the full version. This was registered and still works perfectly. Video Studio 9 I purchased as an upgrade. This refuses to accept that I have any Ulead product on my computer.

I have received notification from Technical Support this is a common problem, but they cannot get Ulead in Taiwan to tell them how to fix it. In fact they cannot get them to respond to their Emails.

Regards

Eddie Mason

[llama]

For some reason, the upgrades will not work on these versions of Ulead that start out as a trial version. To fix this issue, you would actually have to contact Ulead to get a new download link once they confirm purchase information. The link should be a full version, thus fixing your problem.

[Eddie Mason]

Thanks for the advice, I have now been given a full version of Visual Studio 9 by the support team, so hopefully my problems are over.

Regards

Eddie