I purchased and downloaded Video Studio9 upgrade on the 20th April, but when I tried to install it I got an error message telling me that I cannot run an upgrade because I have no other Ulead product on my computer. This is incorrect I am at present using video Studio 8, I also have DVD Movie Factory SE, Photo Explorer 7, and photo express 4SE.
I have been on to Technical Support on several occasions by both Email and telephone , but they do not have the knowlede to fix the problem and have been unable to get a response from Head Office.
Does any user have a cure for this problem?
Look forward to receiving your advice
Regards
Eddie Mason
Problem loading Visual Studio 9
Moderator: Ken Berry