Unable to play the new X FILES movie

[acrexp]

Hello all
Below is what I have sent to tech support two days ago with no reply.
Any help would be apreciated. I know this is long but I have tried to detail as much as posible.

I'am having a problem getting new The X Files blue ray movie to play.
It loads, plays previews and gets to the menu but after you select play
you get the copyright warning and the 20th Century Fox logo but after that the screen goes black and will play no further. (I let It sit for 30 min.) You have to close windvd with a warning from vista about program has quit responding. You can start up Windvd again and get the same results or you can reboot and get the same results.

UPDATE

downloaded a trial of arcsoft total media and after updating it The X Files played fine. This is not the first movie I have had trouble with not playing and I'am VERY disappointed with your software. I suspect I have made a mistake in choosing your product, I hope I'm wrong

UPDATE

Alright FINALLY GOT IT TO PLAY IN A ROUND A BOUT WAY!
From the root menu used scene select and tried bookmark 1 no good. after program lock up and forced close started again and this time I started at bookmark 2, movie played. I moved the slider bar back to almost the begining and it played. Also the program is very sluggish and you always have a crash when you stop a movie and go to close the program. One of the times I started It , It said there was an updated so I let It download and when it went to install it whined about worng version.
What's up with Windvd 9????

Also in the audio set up it only list headphones and 2 speakers. I have read the other post about WINDVD is only showing what the OS reports, but I think this may be inaccurate. THE ARCSOFT trial I installed sees I'm using SPDIF and so does BEYOND TY. (GREAT PROGRAM BTW)

I have spent hours and hours on this and googled hours and hours and have not found any solutions so any help anybody has I would be gratefull.

Thanks in advance.
signed,
About to pull my hair out!


System Specs
WINDOS VISTA SP1 32 BIT
ASUS M3A78-EMH HDMI
ATHLON 64 X2 4000
4GB RAM
ATI HD3200 (INTEGRATED)
HAPPAUGE PVR -150
AVERMEDIA PCIe COMBO
ATI THEATER 550
ALC1200 SOUND (INTEGRATED) USING SPDIF OPTICAL
LITE ON DH401S BLUE RAY DRIVE cp56 firmware vers.
PRIMARY HDD 80GB/ 30GB FREE
STORAGE HDD 640GB/ 283GB FREE (320x2 raid stripe)
OCZ 750W POWER SUPPLY
P50 VIZIO PLASMA TV CONNECTED VIA HDMI (VIDEO ONLY)

[sjj1805]

Obvious answers first - Faulty disc?
Do you have this problem with other Blue Ray discs?
Have you checked this link:
DVD Burning / Playback issues

I don't have Blue Ray but I empathise with your problems, you must be pulling your hair out. By the way we are all volunteers here we re not Corel employees so the software isn't "ours"

downloaded a trial of arcsoft total media and after updating it The X Files played fine. This is not the first movie I have had trouble with not playing and I'am VERY disappointed with your software. I suspect I have made a mistake in choosing your product, I hope I'm wrong

I have been experimenting with something I didn't even know existed until recently and I am very impressed with the results and extra flexibility it has given to my computing needs. It might be a work round and it is not as difficult as you might think. On the plus side you will be able to rule out any software conflicts. Even if it doesn't work you might find it has other uses.
Try this.....

How to Create a Virtual Computer. If you have an XP setup disc use that, if not try a "clean fresh install" of Vista. Your existing Operating system will not be affected in any way.

[acrexp]

Hi sjj1805
I am very familar with the virtual environment. I use it on my laptop to expierment with other OS's and software or anything that is suspicius (virus). I'll try it tomorrow or this weekend and see how it works with a plain jane xp environment and a plain vista. My background is refrigeration but my love is computers. I do alot of hardware work for many people, I also do alot of virus and spyware removal and some data retrieval and build custom systems. My first love was a radioshack TRS-80 TANDY. It really BUGS me that I cant get this to work, I don't understand the MFC crash everytime you stop and close the program. Also standard DVD playback is awful, skips, and stalls while blue ray dvd when I can get one to play, playback is very smooth with a GREAT picture.
I will post back and let you know how the virtual install goes. If you think of anything else let me know. I thought COREL produced excellent products but apparently i was mistaken if WIN DVD 9 is a typical representation of their software.
Thanks for the suggestion.

[acrexp]

Hi sjj1805
I am very familar with the virtual environment. I use it on my laptop to expierment with other OS's and software or anything that is suspicius (virus). I'll try it tomorrow or this weekend and see how it works with a plain jane xp environment and a plain vista. My background is refrigeration but my love is computers. I do alot of hardware work for many people, I also do alot of virus and spyware removal and some data retrieval and build custom systems. My first love was a radioshack TRS-80 TANDY. It really BUGS me that I cant get this to work, I don't understand the MFC crash everytime you stop and close the program. Also standard DVD playback is awful, skips, and stalls while blue ray dvd when I can get one to play, playback is very smooth with a GREAT picture.
I will post back and let you know how the virtual install goes. If you think of anything else let me know. I thought COREL produced excellent products but apparently i was mistaken if WIN DVD 9 is a typical representation of their software.
Thanks for the suggestion.

[mogulman]

It might be worthwhile to try. There is a good chance Blu-ray playback won't work because of the HDCP requirements between video card and monitor, since the Virtual machine is using emulation for it's video system.

[mogulman]

Also.. I wouldn't consider running WinDVD in a virtual machine a good solution because it doesn't seem to work. It is supposed to work in Vista. There is no reason a virtual machine should be needed for any recent Windows software. I can see it being useful for legacy stuff.

[sjj1805]

Hi sjj1805
I am very familar with the virtual environment. I use it on my laptop to expierment with other OS's and software or anything that is suspicius (virus). I'll try it tomorrow or this weekend and see how it works with a plain jane xp environment and a plain vista. My background is refrigeration but my love is computers. I do alot of hardware work for many people, I also do alot of virus and spyware removal and some data retrieval and build custom systems. My first love was a radioshack TRS-80 TANDY. It really BUGS me that I cant get this to work, I don't understand the MFC crash everytime you stop and close the program. Also standard DVD playback is awful, skips, and stalls while blue ray dvd when I can get one to play, playback is very smooth with a GREAT picture.
I will post back and let you know how the virtual install goes. If you think of anything else let me know. I thought COREL produced excellent products but apparently i was mistaken if WIN DVD 9 is a typical representation of their software.
Thanks for the suggestion.

I had it's sister computer - the Dragon 32 and spent hours typing in programs from magazines in BASIC and eventually took up Machine code.
Happy days.

Also.. I wouldn't consider running WinDVD in a virtual machine a good solution because it doesn't seem to work. It is supposed to work in Vista. There is no reason a virtual machine should be needed for any recent Windows software. I can see it being useful for legacy stuff.

I agree that there shouldn't be a need to use a virtual machine and as you rightly point out the emulated graphics card might not be compatible with HD stuff. However I try and take a scientific approach and use try it and see. If it works it works, if not at least you gave it a try. I will be looking forward to the results by acrexp whatever the outcome.

[Sirandar]

Don't sweat it ...... it probably isn'y your computer ..... it is your player.


WinDVD, like all players including standalone hardware players, just don't do new releases. This isn't only Corels fault, the blame also rests on the producers and the blu-ray standand itself. The standard keeps changing due to piracy and the supposed need for new interactive features.

Even Jason at Arcsoft admits that frequent patching is required to play "New release" Blu-Rays. Unfortunately Corel isn't patching so you need to resign yourself to not buying or renting any release less than 6 months old if you want to be more than 50% sure it will play.

Right now Wall-E is sitting on my self waiting for the next WinDVD update that may or may not make it play.

Update your video driver, your Blu-ray drive firmaware, install and patch WinDVD without any AV or firewall running and hope for the best. That is all you can do. Note, Comodo firewall needs to be completely uninstalled because it's agent process messes with some installs including WinDVD.

You just have to wait and maybe Corel will patch

[acrexp]

It's been a busy holiday - have not had much time to play with it. I did manage to do a fresh install of XP Pro with a fresh install of WinDVD and have not had as many woes as Windows Vista. So far I've only tried a couple of movies - don't even remember what they were - but they played without incident. I will try to update y'all again later. Thanks for all the suggestions!