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VIDEOSTUDIO 11 & PSP x2 combo from costco called no help
Posted: Fri Oct 31, 2008 3:01 pm
by soph8
Posted: Fri Oct 31, 2008 4:15 pm
by tyamada
Have you looked on the CD jacket? If that doesn't help return it to Costco, they have a good return policy.
SN on Jacket
Posted: Sat Nov 01, 2008 2:50 am
by soph8
tyamada wrote:Have you looked on the CD jacket? If that doesn't help return it to Costco, they have a good return policy.
There was nothing on jacket. There was on the X2. THis is very frustrating! I am very pc and software literate and haven't seen this before. I just thought there wasn't one needed. As there wasn't one in the DOC notes or anywhere else.
Posted: Sat Nov 01, 2008 12:37 pm
by Ron P.
Have you tried checking the registry? Using Regedit, go to HKEY_LOCAL_MACHINE\SOFTWARE\Ulead Systems\Ulead VideoStudio\11.0\Installer and look at the Serial Number entry. To its right should be the serial number for VS.
SN for Video Studio 11
Posted: Sat Nov 01, 2008 2:26 pm
by soph8
vidoman wrote:Have you tried checking the registry? Using Regedit, go to HKEY_LOCAL_MACHINE\SOFTWARE\Ulead Systems\Ulead VideoStudio\11.0\Installer and look at the Serial Number entry. To its right should be the serial number for VS.
I can't install it at all with no SN. It won't even take me to the screen past this, I hit install and then starts then asks for SN. Without it is cancels and that is that.
Posted: Sat Nov 01, 2008 3:39 pm
by Ron P.
At this point it appears that your only recourse is to return it to Cotsco..
http://www.costco.com/Service/FeaturePa ... 81#Returns
I've had to disable using avatars in your profile, due to the large size. We are limited to a size of 80 x 80. Please resize your avatar to meet those specs.
Posted: Sat Nov 01, 2008 4:11 pm
by soph8
I did resize the avatar now how do I replace it?
Posted: Sat Nov 01, 2008 4:20 pm
by Ron P.
Go to your profile and relink to your resized image. You need to enter the path to your resized image in your profile.