I too reported the problem with blips when using transitions and titles. I clearly explained the problem, but today received this non-relevant reply:
Dear Dale,
Thank you for your e-mail. I recommed you to use SMART PROXY when editing your AVCHD files. By doing so, you generate Proxy files which are lower resolution working copies of video files. They are reduced in resolution or compression bit rate for only one reason --to speed up editing of high-definition video source files.
STEP 1: Enable Smart Proxy:
1. Click on File, then Preferences.
2. Click on the 5th Tab that says Smart Proxy?
3. Click on the Enable Smart Proxy checkbox.
4. Click on Template.?
5. Choose a lower video proxy option, in this project I chose: NTSC MPEG1 (352x240, 29.97 fps)
6. Click Ok.
STEP 2: Import a high-definition video file you wish to edit. Wait until the Smart Proxy finishes creating the proxy video. Notice that this should be a relatively smaller file type as it is now a Proxy Video File and should be edited easily.
Best Regards,
Allan
Corel Customer Support Services
http://www.corel.com
I plan to follow up using their facility to update the problem report. However I fear that their next step will be to tell me I have to report the problem via phone support, which means paying them $15 to report their program bug when I (and others) have already reported it via e-mail.
For another problem I had reported, I just received the same e-mail erdna got that said I need to call them to report the problem via telephone. I agree that some problems are better handled via direct phone interaction. But if the problem turns out to be a program bug, I don't think they should charge the $15 (maybe they don't). Actually I would gladly pay the money, even if it is their bug, if it led to a patch in the near-future.
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