Video Studio Pro X2 Upgrade invalid serial number

nhian · Post by **nhian** » Tue Sep 09, 2008 8:00 pm

Hi,

I just purchased and downloaded the upgrade, but when installing, it doesnt accept the serial provided by corel, I always get invalid serial number...

whats wrong ?

best regards

Black Lab · Post by **Black Lab** » Tue Sep 09, 2008 8:12 pm

This is a user's forum. You need to contact Corel.

nhian · Post by **nhian** » Tue Sep 09, 2008 9:48 pm

yes , i know, just wanted to know if its a known issue, and it seems so.

best regards,

NHIan

Black Lab wrote:This is a user's forum. You need to contact Corel.

skyml · Post by **skyml** » Wed Sep 10, 2008 6:06 am

What a stupid response you got there.... you were right for posting your question here - others need to know the problems out there with this product.

I also downloaded the upgrade to VS X2 Pro and can not install using th serial number Corel provided me. Sent an email to Corel and do not expect a quick response - their tech support is weak.

As a note, I also did not get the confirmation email they promised yet and the web site says "within 30 min of purchase" yet the purchase is showing as valid in my corel user account.

Get on the ball Corel!

stelch · Post by **stelch** » Wed Sep 10, 2008 7:39 am

Same here I also got the "Invalid serial number" when I tried to install the product (upgrade to Pro X2). Sent an email to Corel and waiting now for a reply that can be a week from now. This is ridiculous.

Stelios

michaeltee · Post by **michaeltee** » Wed Sep 10, 2008 8:35 am

I also purchased VSX2 Pro today... same problem, invalid serial. For those who want immediate resolution (and that would pretty much be everyone) I believe this can be resolved by calling Corel Customer Service.

Accolades · Post by **Accolades** » Wed Sep 10, 2008 10:50 am

I just purchased as well - Downloded the X2 Pro and received confirmation e-mail with serial but will not install using it!!

nhian · Post by **nhian** » Wed Sep 10, 2008 11:55 am

stelch wrote:Same here I also got the "Invalid serial number" when I tried to install the product (upgrade to Pro X2). Sent an email to Corel and waiting now for a reply that can be a week from now. This is ridiculous.

Stelios

im using the trial now, i guess 30 days should be enough to get a solution

michaeltee · Post by **michaeltee** » Wed Sep 10, 2008 3:49 pm

Just FYI, I spoke with Corel's activation department earlier today. They are aware of the VSX2 "invalid serial number" issue and expect to have it resolved today (Wednesday), but no later than tomorrow (Thursday 9-11). If you want to let Corel know that you are effected by this issue there are various contact options for USA customers here:

http://www.corel.com/servlet/Satellite/ ... 1295787104

stelch · Post by **stelch** » Wed Sep 10, 2008 4:21 pm

michaeltee wrote:I also purchased VSX2 Pro today... same problem, invalid serial. For those who want immediate resolution (and that would pretty much be everyone) I believe this can be resolved by calling Corel Customer Service.

Yes but if you are living in Cyprus you can't call a toll free (0800...) number in UK or USA. Unless you have another number for me to call.

Stelios

michaeltee · Post by **michaeltee** » Wed Sep 10, 2008 5:43 pm

stelch wrote:
michaeltee wrote:I also purchased VSX2 Pro today... same problem, invalid serial. For those who want immediate resolution (and that would pretty much be everyone) I believe this can be resolved by calling Corel Customer Service.
Yes but if you are living in Cyprus you can't call a toll free (0800...) number in UK or USA. Unless you have another number for me to call.

Stelios

Stelios, I'm a user like yourself (I don't work for Corel) so I don't have any specific info about their support options in the Mediterranean region. If you check the Corel Support site for your area there should at least be an email link. I think they will be contacting all customers who are effected but I would still send them a message just to make sure you're covered.

stelch · Post by **stelch** » Wed Sep 10, 2008 7:07 pm

Thanks Michael for your input. I know that you don't work for COREL I just though that you might have a number that overseas customers can call. If you don't mind, can you call them and ask support if they can give you such a number (not a toll free number, I will pay for the call)? If not then it's OK as I have already email them and I am waiting for a reply, but it can take ages.

Stelios

michaeltee · Post by **michaeltee** » Wed Sep 10, 2008 8:26 pm

stelch wrote:Thanks Michael for your input. I know that you don't work for COREL I just though that you might have a number that overseas customers can call. If you don't mind, can you call them and ask support if they can give you such a number (not a toll free number, I will pay for the call)? If not then it's OK as I have already email them and I am waiting for a reply, but it can take ages.

Stelios

Stelios,

Visit the following web page and scroll down for a complete list of Corel's global contact telephone numbers:

http://www.corel.com/servlet/Satellite/ ... 2796558159

Good luck

-Mike

swtrans · Post by **swtrans** » Wed Sep 10, 2008 8:50 pm

I've always been a big Corel fan and love VideoStudio. I just downloaded the trial and used it. It seems almost identical to 11.5 and I didn't notice any speed improvement rendereing (did the same project in 11.5 and 12).

I don't get the painting part, although didn't try very hard.

Two things I was disappointed about:

- when you have multi-trimmed clips, it would be nice to be able to save them as a batch (in separate files)

- having the ability to add zoom automatically to pictures (like you do fit to size)

I'll probably upgrade at some point. Especially if I find something even marginally I need.

randazzo · Post by **randazzo** » Wed Sep 10, 2008 9:03 pm

Almost identical? You're joking aren't you?

BTW the painting can be opened via the most right icon (with the brush) above the track panel or via the pull down menu "Tools"> "Painting creator". Your painting will be saved as a clip in the library which you can place in any video track.

Why don't you, after trimming, drag those clips to the library? Than they can be used as if they were different clips.

Have you tried auto pan and zoom?

Alludo USER to USER Web Board

Video Studio Pro X2 Upgrade invalid serial number

Video Studio Pro X2 Upgrade invalid serial number

Same here!!