SmartSound Quicktracks asks for "New Standard 22k"

Lunatik · Post by **Lunatik** » Wed Aug 13, 2008 6:55 am

Hello!

Tonight, I tried to use VideoStudio 11+'s Auto-Music plugin for the first time, and it asked me to install Quicktime. I thought VS had already installed it, but anyhow, I looked in my VS content folder and found a Quicktime installer in there, which worked quite well and proceeded without a glitch.

I rebooted Windows, then returned to the VS Auto-Music tab. And surprise, it now asks me to insert a so-called "New Standard 22k" CD! But this particular library is already on my system, heck it's right there in my "C:\SmartSound Software" folder. Why can't VS see it now? I'm puzzled, really. I used this same library last year in VS10+ and it worked very well.

Is this library not free anymore? Does it have to be purchased and downloaded seperately? I tried to fiddle around with SmartSound's library options but to no avail. Help!

I use Windows XP Media Center Edition with SP3 and all updates
Quicktime Player version: 7.1.3
SmartSound Quicktracks version: 3.0.5.0

Thanks in advance!

Trevor Andrew · Post by **Trevor Andrew** » Wed Aug 13, 2008 9:29 am

As far as I know the default smart sound library is called ¡¥Full Spectrum 22k¡¦
This is free with all versions of VS, at least up to VS10. I do not have VS 11 to compare.

In C:\SmartSound Software\Quicktracks\Library
I have 26 sound tracks from ¡¥Bach Guitar 22k.sds¡¦ to Underwater 22k.sds

I do not recognise the New Standard 22k. unless its part of VS 11??????????

If you uninstalled VS 10 after installing VS 11, you may have removed some common files. Do a repair on VS 11, that is try to install again and select the repair option.

The sound files are called:-
Full Spectrum 22k.exe
Quicktracks.exe

terry dennis · Post by **terry dennis** » Wed Aug 13, 2008 1:00 pm

I have VS 11+ and I have BOTH New Standard & Full spectrum which come with the package. You don't have to pay any extra.
The situation is a bit messy because there are tracks that appear on BOTH facilities whereas in practice , I would only want ONE file to contain ALL the tracks or two files , each containing different tracks.

I don't know why this is or whether it is possible to acheive it.

Black Lab · Post by **Black Lab** » Wed Aug 13, 2008 2:55 pm

So Lunatik, it asked you to insert the New Standard CD. Did you?

sjj1805 · Post by **sjj1805** » Wed Aug 13, 2008 5:53 pm

Try rebuilding the libraries.
http://www.smartsound.com/support/answe ... php?id=366

Lunatik · Post by **Lunatik** » Mon Oct 13, 2008 6:36 pm

Sorry for bumping this thread two months later but I thought I'd ask for help again, as I did try your suggestions but never managed to fix my issue.

First of all, please let me apologize for not getting back to you guys, and I'm truly grateful for the help you provided here in August. I won't share the details, but let me just say I truly wasn't able to respond until now.

That said, I'm still desperately seeking help for this problem I'm experiencing with SmartSound Quicktracks. This weekend, I formatted my system and installed Windows Vista Home Premium 32 Bit (with SP1 and all updates), along with the recently released Corel VideoStudio Pro X2. I thought that having a fresh installation of Windows and this great new version of VideoStudio would certainly make the odds of encountering the same problem very thin. I was wrong.

I booted up VS, clicked on the Auto Music tab, and received a message saying that QuickTime needs to be installed on the system. I went to Apple's website, downloaded QuickTime 7.5.5, installed it, went back to the Auto Music tab, and to my dismay, I got the very same message as before. Here is a snap shot:

I'm not a QuickTime user, and quite frankly I actually hate it, hence why I always forget about installing it prior to installing VS. I remember that in previous VS versions (namely versions 9 and 10), QuickTime would get installed along the VS setup wizard. Question is, could it be that Quicktracks requires QuickTime to be installed before installing VS? If that is the case, then why on earth isn't QuickTime listed on the system requirements for VS, if it so desperately needs it? Ooooh!! I'm sorry, but this whole thing is messing around with my mood today.

I tend to dislike uninstalling and reinstalling software, especially when setting up a brand new system. As such, I would prefer to find a workaround. Please, I would immensely appreciate any info or guidance on resolving this matter.

Thanks!

Black Lab · Post by **Black Lab** » Mon Oct 13, 2008 7:21 pm

What version of Quicktracks (not QuickTime) are you running?

Who needs this update?
SmartSound Quicktracks adds soundtracks to a number of video editing applications. This update is for owners of

Ulead VideoStudio 8 or newer
Ulead MediaStudio Pro 8

What version is this update?
This installer will update Quicktracks to version 3.0.6.0. If you are not sure what version you are currently running, please open the SmartSound options window which can be found in the music window of your program. In this window, under the about tab, you will find the version number ( example ). Upon installation, the updater may prompt you with a message that it is going to uninstall your current version. If so, click OK, however you will need to run the updater again once the uninstall is complete.

Why should I update Quicktracks?
The purpose of this update is to provide the latest release of SmartSound Quicktracks. In addition, the update offers compatibility with QuickTime 7, faster decompression of single track downloads, improved purchase process, and general bug fixes for older versions.

In an older version of VS I had trouble installing the SmartSound tracks (version 8 or 9). I had to put in the install disc and manually install them. Some tracks took several tries. I haven't use SmartSound in so long I wouldn't know if this install problem still exists or not.

Check the SmartSound website for updates particular to VS. From what I remember they also have good tech support.

Trevor Andrew · Post by **Trevor Andrew** » Mon Oct 13, 2008 7:30 pm

Hi
Smartsound Quicktracks and Quicktime are two separate things.

Have you installed the SmartSound files.
For earlier versions of Video Studio the library files were called Full Spectrum 22k.exe
As far as I know the Pro X2 uses the New Standard 22k.exe.
The library files were here C:\SmartSound Software\Quicktracks\Library

Do you have a second disc for X2 with ¡¥extra content¡¦, Maybe the SmartSound files are there.

As I said they should be called New Standard 22k.exe

Post by **Ron P.** » Mon Oct 13, 2008 7:44 pm

Just to muddy things a bit, I've had the same problem. I first discovered it while working with Sonic Fire Pro. So I filed a support ticket with SmartSound. I was advised by their tech support, they have no idea how I got the New Standard library, as it is not distributed with VideoStudio. SmartSound provides Corel/Ulead with the Full Spectrum libraries, and the New Standard is provided with Roxio products...

Now comes the real muddy stuff...

I just checked my laptop, which only has VS10+, VS11.5+ and VS12 installed. Each version shows both Full Spectrum and New Standard, and they both work in all versions. The unique thing about this is that just last week I done a reformat of my system, and reinstalled those versions. So if VS is the culprit (which it certainly appears that way), it would have to be VS10+ at the earliest to install which ever library that is not suppose to be there...

On my desktop (XP Home) I have versions 8 through 12 installed, and they also have both libraries available...

So there is really no way to "install" that library. I was provided an installer for the Full Spectrum library from SmartSound. You might try contacting SmartSound's tech support to see what they say. I guess the more VS users that have this issue, might convince them that both are somehow being installed...

Lunatik · Post by **Lunatik** » Mon Oct 13, 2008 7:52 pm

Thanks for the help guys!

For the record, I'm using SmartSound Quicktracks version 3.0.5.0 that installed itself alongside VideoStudio Pro X2. I did not purchase a Quicktracks CD or anything of the sort. I'm simply trying to use the default library that comes bundled with VS.

Yes, VS Pro X2 uses a library called New Standard 22k, and you see, it was installed correctly, since I've seen it getting copied when I first installed VS itself. The Content Pack was also successfully installed afterwards (I bought the download version off Corel's website). The files all seem to be right there on the hard drive. I was pointing out at QuickTime as the culprit here because I didn't had it installed at first and noticed Quicktracks requires it.

What am I missing here? I had the exact same problem in VS11+ and never managed to make the Auto Music feature to work. Am I thick or what? Is there something that needs to be clicked on or transfered in order for this library to be detected by VS?

Thank you!

Post by **Ron P.** » Mon Oct 13, 2008 7:55 pm

Sorry I was editing my post when you posted. I done some quick checks and wanted to post the results as quickly as I could. Please re-read my previous post...

Lunatik · Post by **Lunatik** » Mon Oct 13, 2008 7:57 pm

vidoman wrote:Just to muddy things a bit, I've had the same problem. I first discovered it while working with Sonic Fire Pro. So I filed a support ticket with SmartSound. I was advised by their tech support, they have no idea how I got the New Standard library, as it is not distributed with VideoStudio. SmartSound provides Corel/Ulead with the Full Spectrum libraries, and the New Standard is provided with Roxio products...

So there is really no way to "install" that library. I was provided an installer for the Full Spectrum library from SmartSound. You might try contacting SmartSound's tech support to see what they say. I guess the more VS users that have this issue, might convince them that both are somehow being installed...

Gosh that's right! The last time I managed to use Quicktracks, it was in VS10+ and I remember the library was called Full Spectrum. But the one VS Pro X2 installs is New Standard! What a bug! This means I'm left with no libraries at all for the moment.

Ok, I'll try to contact them and see what happens. Thanks a lot!

Lunatik · Post by **Lunatik** » Mon Oct 13, 2008 8:09 pm

vidoman wrote:Sorry I was editing my post when you posted. I done some quick checks and wanted to post the results as quickly as I could. Please re-read my previous post...

Okie, no problem. Thank you so much for clearing things out!

Recap: I checked again in VS and there is no sign whatsoever of Full Spectrum. A bug in the VS installer actually got me New Standard instead, which I cannot use, hence why I get the "Insert CD" prompt. Well, I'm still screwed for now but at least things make more sense.

Post by **Ron P.** » Mon Oct 13, 2008 8:19 pm

FWIW, I've again initiated a support claim with SmartSound, specifically dealing with this Dual-Library (Full Spectrum/New Standard) issue. Hopefully we may be able to get some sort of resolution and clarity.

Post by **Ken Berry** » Mon Oct 13, 2008 8:33 pm

Well, just to muddy the water still further, on this computer I have only VS11.5+ and X2. Both came, as we know, with New Standard as the default Quicktracks music. No Full Spectrum (which is on another computer with VS10+ and previous versions of VS).

But the thing is that New Standard works perfectly. Just tested it to make sure my memory was not playing tricks! I have Apple QuickTime 7.4.5 installed, though it is the Pro version.