Problem to go from VS9 to VS11

Buddy1964 · Post by **Buddy1964** » Sun Jul 20, 2008 7:01 pm

Hi,

i want to go from VS 9 to VS 11.
So, i have dismount VS9 by using System/Software, removing all directories called Videostudioi, remove entrys in the registry but nothing helps.
If i start the VS 11 setup he find an older Version of this Product and cancel the setup, so the message.

So, what can i do for removing VS9 complete so that the setup of VS11 will run?

Thanks a lot four your assistance.

Regards Uwe

Post by **Ron P.** » Sun Jul 20, 2008 7:33 pm

Welcome to the forums,

I've never heard of or experienced this sort of issue with VS. It is not required to uninstall earlier versions before installing the current version. I have installed on my desktop PC, VS8-VS11+.

Can you clarify if your trying to install VS11 trial, full or upgrade? If it is the latter you just need to enter the serial number for VS9 when prompted.

Buddy1964 · Post by **Buddy1964** » Tue Jul 22, 2008 10:34 pm

vidoman wrote:Welcome to the forums,

I've never heard of or experienced this sort of issue with VS. It is not required to uninstall earlier versions before installing the current version. I have installed on my desktop PC, VS8-VS11+.

Can you clarify if your trying to install VS11 trial, full or upgrade? If it is the latter you just need to enter the serial number for VS9 when prompted.

Hi,

when i have called the setup of VS11 he told me, thsat he has found an other Version of this product and i have to remove it firts. So i have done it. The i call the setup again, the same message. Then have delet the VS direkctory and the VS entrys in the registry, but the message is still coming. So, what can do?

Kind regards Uwe from Germany who needs mor practice in english

Post by **Ron P.** » Wed Jul 23, 2008 12:42 am

Did you have VS11 Trial installed at the time you tried to install VS11 Full/upgrade version?

VS9 should not have any effect on installing VS11. It's when you have the same version installed. Search your system for VS11.

Trevor Andrew · Post by **Trevor Andrew** » Wed Jul 23, 2008 8:01 am

Ron

If Buddy1964 has uninstalled VS 9 and VS 11 is an upgrade then on install it will ask for identification of the older version to allow the upgrade. (At least that happened when I installed VS 10) Buddy has uninstalled VS 9.

Is the install process requesting identification / serial number of an earlier version.

Is the software a full version or an upgrade?

Just a thought

Post by **Ron P.** » Wed Jul 23, 2008 10:41 am

Trevor,

Yes I'm aware that installing an upgrade asks for the serial number of the qualifying version. That does not appear to be the OP's situation, at least not the way I"m reading his posts. His problem seems to be that VS 11 sees another version and is requiring him to uninstall it before VS11 will install....

Buddy1964 · Post by **Buddy1964** » Sat Jul 26, 2008 4:17 pm

vidoman wrote:Trevor,

Yes I'm aware that installing an upgrade asks for the serial number of the qualifying version. That does not appear to be the OP's situation, at least not the way I"m reading his posts. His problem seems to be that VS 11 sees another version and is requiring him to uninstall it before VS11 will install....

Hi Ron,

exactly this is the situation. So, who can VS11 see. that VS9 was installed before? This is the question ...

Regars Uwe

Trevor Andrew · Post by **Trevor Andrew** » Sat Jul 26, 2008 7:35 pm

Hi

A little problem with the language barrier.

I have used google to translate to German, hopefully this will help.

When you upgrade from VS 9 to VS 11

You have to provide the VS 9 serial number.

This is what I see when installing VS 10

I enter the serial number for the old version.

Ein kleines Problem mit der Sprachbarriere.
Ich habe Google bei der Übersetzung ins Deutsche, dies wird hoffentlich dazu beitragen.

Wenn Sie ein Upgrade von 9 bis VS 11 VS
Sie stellen die VS 9 Seriennummer

Dies ist, was ich sehe bei der Installation VS 10

Ich gebe die Seriennummer ;r die alte Version. VS 9

Buddy1964 · Post by **Buddy1964** » Sat Jul 26, 2008 7:56 pm

trevor andrew wrote:Hi

A little problem with the language barrier.

I have used google to translate to German, hopefully this will help.

When you upgrade from VS 9 to VS 11

You have to provide the VS 9 serial number.

This is what I see when installing VS 10

I enter the serial number for the old version.

Ein kleines Problem mit der Sprachbarriere.
Ich habe Google bei der Übersetzung ins Deutsche, dies wird hoffentlich dazu beitragen.

Wenn Sie ein Upgrade von 9 bis VS 11 VS
Sie stellen die VS 9 Seriennummer

Dies ist, was ich sehe bei der Installation VS 10

Ich gebe die Seriennummer ;r die alte Version. VS 9

Hi Trevor,

the error message come before VS11 is asking me for a serial no. so i have no chance giving VS a serial no.

Kind regards Uwe

Trevor Andrew · Post by **Trevor Andrew** » Mon Jul 28, 2008 9:34 am

Hi

Can you please reply to this post from Ron

vidoman wrote:Did you have VS11 Trial installed at the time you tried to install VS11 Full/upgrade version?

VS9 should not have any effect on installing VS11. It's when you have the same version installed. Search your system for VS11.

Buddy1964 · Post by **Buddy1964** » Wed Jul 30, 2008 8:48 pm

trevor andrew wrote:Hi

Can you please reply to this post from Ron

vidoman wrote:Did you have VS11 Trial installed at the time you tried to install VS11 Full/upgrade version?

VS9 should not have any effect on installing VS11. It's when you have the same version installed. Search your system for VS11.

Hi,

i have never installed a other Version of VS9. I have installed VS 9 long time ago, i have never tried a other Version. Then i have got VS11 and want to install them. Then the story you know beginns.

Yesterday i have tried to install the Trial Version of VS11 with the same result.

Kind regards Uwe

Trevor Andrew · Post by **Trevor Andrew** » Wed Jul 30, 2008 11:05 pm

Hi

Can you look at the Knowledge Base on the Corel web site.

Select Video Studio and VS 11

Search for :- Error 2711 when installing VideoStudio 11/11.5 Plus

Buddy1964 · Post by **Buddy1964** » Fri Aug 01, 2008 7:59 pm

trevor andrew wrote:Hi

Can you look at the Knowledge Base on the Corel web site.

Select Video Studio and VS 11

Search for :- Error 2711 when installing VideoStudio 11/11.5 Plus

Hi trevor,

done. The tools looks usefull, but i can notg find any VS entrys in the List. No VS9, no VS11 no VS at all.
I didnt understand it at all

Kind regards Uwe

Black Lab · Post by **Black Lab** » Fri Aug 01, 2008 8:16 pm

Not sure what you are doing Uwe. When you go to the Knowledge Base, under Product and Services you choose VideoStudio. Under Search Text type Error 2711 and up pops your answer.

The url is an extremely long string and for some reason it won't let me imbed it here.

Buddy1964 · Post by **Buddy1964** » Sat Aug 02, 2008 6:56 pm

Black Lab wrote:Not sure what you are doing Uwe. When you go to the Knowledge Base, under Product and Services you choose VideoStudio. Under Search Text type Error 2711 and up pops your answer.

The url is an extremely long string and for some reason it won't let me imbed it here.

Hi,

the entry in the database shows to an entry in the microsoft knowledge base where you can download a Microsoft installer clean up utility.
i have downloadet and installed this utillity but it doesnt help.

Kind regards Uwe