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Hi. I'm sure somebody must have already asked this question but I have tried a search and it is not bringing up an obvious thread. If someone can point me in the right direction I will be very grateful.

I bought and downloaded a full version of VideoStudio 11 about 10 days ago. The editing functions are fine but when I go to burn a DVD, when I get past the Create Menu stage, the Next button stops responding and I cannot complete the process. The response from the Corel helpdesk was to uninstall and re-install the software. I have done that but it makes no difference. The software is not much use to me if I cannot create a DVD of the finished product.

Any ideas?

It has become almost a mantra with me over the past couple of months to suggest people first go to the Microsoft DirectX website and download the latest update patch. The current one is dated June 2008 and can be found at http://www.microsoft.com/downloads/deta ... laylang=en
Note that it updates both DirectX 9.0c (XP) and 10 (Vista). The number of your DirectX installation will not change, but the patch gives extra functionality in a number of areas and corrects other faults in VS11 in particular which do appear linked to Windows updates. The menu preview and 'building preview graph' problems seem to be amongst them, and that is what you particular problem appears to be linked to.

Thanks Ken. I have just downloaded the update and had another go but I am still getting stuck at the same point in the process. The "Next" button is not greyed out by the way. It is possible to click on it but it just does not respond and move the process on to the next step. It is pretty infuriating.

Any more thoughts?

We need far more information from you.
Please read this

You might also find the answer to your problem here:
Authoring a DVD

Did you reboot your computer so that the updated version of DirectX can come into effect?

sjj1805 wrote:We need far more information from you.
Please read this

You might also find the answer to your problem here:
Authoring a DVD

I have filled in the details as best I can in my Profile. I am not overly techie so I am not 100% certain I have everything right or where to find some of the info.

Ken - No I didn't reboot so I shall try that but it is well after midnight here so it will have to wait until I get home from work tomorrow...er, later today! Thanks for your help. I will get back to you if the reboot does not solve the problem.

OK. I have now rebooted to activate the download from last night. I have also installed an update on the advice of Corel (Ulead VideoStudio 11 Update Pack (Release Date: 2007/11/6)). None of this has made any difference. The Next button is still failing to respond once I get past the Create Menu stage.

Ok, sorry that didn't work, as it usually does in these circumstances!

Now, do you have VS11 or VS11+? If it is the '+/PLUS' version, you also need to install the 8 November 2007 Power Pack above the 6 Nov update patch you have already applied.

Next, I suppose you realise that your computer is pretty under-powered even to be running Vista correctly with only 512 MB of RAM, particularly if that is being shared with the graphics card. Although Microsoft say 512 MB of RAM is their minimum requirement, in practice I have found that even with 1 GB, Vista runs sluggishly. Then on top of that, VS11's minimum requirements would put your computer pretty low on the scale of those that can run it correctly. So that in itself could be at least a significant part of your problem.

Now we really do need the extra information asked for by Steve. Please read the top sticky post on this Board -- the one headed 'Please read this before posting' -- at http://phpbb.ulead.com.tw/EN/viewtopic. ... 1454#41454 and get back to us with the information required.

In particular we need to know something about your workflow: what sort of video are you editing? Where did it come from? What devices were involved? Once you finished editing, did you go to Share > Create Video File > DVD to create a new DVD-compatible mpeg-2 of your project? (We would strongly recommend that you do this, particularly with a less well resourced computer.)

Note also that after you produce your new mpeg-2, you go to File > New Project. Don't worry about giving your new project a name. The objective is just to clear the timeline of your current project.

Once that is done, you select Share > Create Disc > DVD. The burning module will open. Use the Add Media button at the top to insert your new mpeg-2 in the burning timeline. Then go to the middle of the three icons in the bottom left of the burning screen. There is a little box beside the words 'Do not convert compliant mpeg files'. Make sure that box is ticked (it usually is by default). That way, your already compliant mpeg file will not be re-encoded. Then build your menus and burn.

If, instead of the above, you finished your editing and jumped straight to the burning module (Share > Create Disc > DVD), then the project file is used, and the conversion would have to take place during the burning process which is already complicated and demanding enough, particularly if your computer is under-resourced. And if there is something strange or wrong with one or more of the video clips in the project, then VS might simply refuse to proceed to burning.

Hi Ken. Thanks for the advice. It looks as though I might have to wait until the weekend and look at all this when I have got proper time to do so rather than try and fit it all in to a couple of hours after work in the evening as I have been for the last couple of nights so please excuse me if I can't respond for a few days.

For the moment though I can confirm that it is VS11, not the PLUS version. It is interesting what you say about Vista. I had wondered if it could be a Vista problem. Unfortunately the PC came pre-loaded with Vista. I have always thought it was a bit sluggish and would infinitely have preferred XP.

Some more info. The source files for the project are MPEG files and a couple of still JPG files totalling around 1Gb. They are all stored on my hard disk but originally derived from my Hitachi DZ-HS500E/E HDD Video Camera and copied across via USB. I have also used a couple of Mp3 audio files as background.

The output format is DVD. PAL.

I think that is all the information you are looking for apart from details about the motherboard. I'm not sure how to find that out I'm afraid.

I've just noticed that there is one of your questions that I had not answered. After editing the video I went straight to the Create Disc function.

I have ordered some additional RAM for the PC and will be upgrading it to 2GB (the maximum allowable on the machine) when it arrives. Hopefully this will help the problem. I shall then try and burn a DVD using the method you have suggested.

With a bit of luck I shall be able to do all of this over the weekend. I will let you know if there are further problems.

Thank you. The results will be interesting, one way or another!

So here is the latest installment of this saga. I have now upgraded the RAM on my PC to 2GB and I am happy to report that is is now running Vista much more quickly and efficiently.

I then took my VS project and created a Video File as you have suggested Ken. I opened the Mpeg 2 file as a new project and tried to create a DVD from it and, disappointingly but predictably, the software hangs at exactly the same point. I can create chapters. I can create a menu. I can preview the movie but after all of that the Next button fails to respond and the software steadfastly refuses to move on to the next step.

Incidentally I have managed to create a DVD using Image Mixer 3. It was slow but it worked. However the software is nowhere near as versatile as VS and I really want to use the functionality that I have paid for.

I'm getting pretty desperate now. What next?

I opened the Mpeg 2 file as a new project

I am not sure what you mean by that. Did you follow my step-by-step explanation above i.e. produce the new mpeg-2, then File > New Project to clear the timeline. Then Share > Create Disc > DVD, and *manually* insert the mpeg-2 into the burning timeline?

The only other thing I can think of at this stage is to go into Device Manager and uninstall the driver for your burner. Then reboot the computer. On starting up again, it should tell you it has found new hardware and will reinstall the driver for it. Ideally you should actually physically unplug the driver, reboot so it doesn't find anything. Reconnect the drive and reboot. But if you are not comfortable in playing around inside your computer case, then the Device Driver route may work just as well.

Ken Berry wrote:

I opened the Mpeg 2 file as a new project

I am not sure what you mean by that. Did you follow my step-by-step explanation above i.e. produce the new mpeg-2, then File > New Project to clear the timeline. Then Share > Create Disc > DVD, and *manually* insert the mpeg-2 into the burning timeline?

Yes that is what I have done.

I'm not convinced by the burner driver idea. Surely if the PC is burning DVDs successfully using different software it would indicate that there is no problem with that. I'm pretty certain this is either a software issue or a compatibility issue between VS11 and Vista Home Basic.

I have received some further advice from Corel which is essentially yet another uninstall and re-install. I shall try that tomorrow but I am not optimistic.