can't open the free try version

weather123 · Post by **weather123** » Mon May 26, 2008 1:10 pm

when i download the 30 days free try version
it become ms dos mode file and can"t open
what should i do? thanks

Post by **Ron P.** » Mon May 26, 2008 1:14 pm

Welcome to the forums,

What you can do is Click Here, follow the instructions for completing your System Information in your profile, so that we may better help you.

I've never heard of, or seen what you describe..

weather123 · Post by **weather123** » Mon May 26, 2008 2:42 pm

SORRY
I am a newcomer.

and sorry for cant provide the computer information
because I have no idea about my computer...

and my problem
maybe before when I try open it , the antivirsus software warn me and I press the button that deny the procedure,but afterthat I added to trust zone

I dont know if it does help and if the problem source

also, the try version after I download, on my computer , the icon are not the usual one ...

Post by **Ron P.** » Mon May 26, 2008 3:48 pm

I don't know what the "usual one" in your case may be. The cause of that could be several things, which is an operating system problem. Speaking of operating systems, that is one of the items we need to know. Are you running WinXP, WinME, Win2000, Vista or some other non-Microsoft operating system? VS will not install or work on Apple/Mac.

Yes it may be necessary for you to disable your antivirus program during installation. If you downloaded the program from a reputable source (Corel, Ulead, Download.com) you should not have to worry about a virus being installed. On some previous versions, I've even had to disable my firewall and my spyware programs so that the application would install.