Auto Music for Smartsound is grey'd out.

helifaxnz · Post by **helifaxnz** » Sun May 25, 2008 11:53 am

Hi folks,
I have installed VS11 Plus with all the content and bonus. I have re-installed as well.

The problem is that I cannot use the Auto Music option. It is just grey'd out and you cannot select anything.

I have downloaded the Smartsound Quicktrack Software v3.0.6.0 and tried installing this in the hope it would work.

The error while installing is:
Error 1402. Could not open key: UNKNOWN\ComCtl3.CoolBar\CLSID. Verify that you have sufficient access to that key, or contact your support personnel.

Then
Error: -1603 Fatal error during installation. Consult Windows Installer Help (Msi.chm) or MSDN for more information.

Now I do have admin rights, so I'm not sure what to do next. I have gone into regedit and found the line that had the problem and when clicked it says I don't have access.

Is this a problem with Windows or with Smartsound? Can anyone suggest anything?

Thanks in advance.

Clevo · Post by **Clevo** » Sun May 25, 2008 12:37 pm

What are your PC specs?

helifaxnz · Post by **helifaxnz** » Sun May 25, 2008 10:25 pm

Laptop. IBM T30. Pentium 4 2GHZ, 1GB Ram, 160 GB HDD, ATI Mobility Radeon 7500 display.

I don't think it is an issue with the computer specs as I can run VS without any problems. It is only SmartSound that I'm having issues with.

Clevo · Post by **Clevo** » Sun May 25, 2008 10:48 pm

I was hoping you would add which OS you are running...

But it does look like some installation error:

Uninstall the program..if you are running vista. re-install but highlighting the Setup.exe, right click, and Run as Administrator.

Post by **Ken Berry** » Sun May 25, 2008 10:50 pm

Although I have never heard this one before, I wonder if you have Vista on your computer, and you have tried installing as Administrator, even though you have Admin rights already. To do this, right click on the Setup.exe file or equivalent and select 'Run as Administrator'.

Did you already have QuickTime installed on your computer? If so, which version?

helifaxnz · Post by **helifaxnz** » Mon May 26, 2008 12:15 am

Sorry, I use Windows XP SP2.
Looking into this error more, it looks like an issue with Windows registry. Possibly corrupt. Not sure how to fix yet though. may have to re-format HDD and re-install software.

Clevo · Post by **Clevo** » Mon May 26, 2008 2:12 am

helifaxnz wrote:Sorry, I use Windows XP SP2.
Looking into this error more, it looks like an issue with Windows registry. Possibly corrupt. Not sure how to fix yet though. may have to re-format HDD and re-install software.

You probably don;t need to go that far just yet.

Try going back to a Restore Point first and if that fails then doa repair install of XP.

That should repair registries.

sjj1805 · Post by **sjj1805** » Mon May 26, 2008 2:46 am

1. Make a backup of your registry.

2. Download and install subinacl.exe.

3. Create a file called reset.cmd with Notepad. Copy the text below into the file reset.cmd and run reset.cmd with administrative rights (it may take a LONG time):

cd /d "%ProgramFiles%\Windows Resource Kits\Tools"
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f /grant=system=f
subinacl /subdirectories %windir%*.* /grant=administrators=f /grant=system=f
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

4. Try and install the program again.