Shuts down at Step 1??

brenty · Post by **brenty** » Mon May 12, 2008 8:53 am

Hi,

New to the board. Just bought MF6Plus + HD pack. Have installed (and reinstalled several times now!). I am trying to import avchd files from hard drive (saved from sony hd-sr11) but I get no further that selecting files and start to import.
Program then gives me the old 'unexpected error,program will close' message.

Can anyone give me any clues?

Cheers

Brenty

DVDDoug · Post by **DVDDoug** » Tue May 13, 2008 6:27 pm

This is just a guess, but the files from your camera may not be compatible with Movie Factory.

I've seen a few posts from people having trouble with Sony files, especially AVCHD files... I don't know if everybody with a Sony HD camera has this problem.

I don't have a solution, but maybe someone else can help. Your camera has some file format options and you might want to try them all, but that won't help with your existing file.

skier-hughes · Post by **skier-hughes** » Thu May 15, 2008 4:23 pm

I've installed MF4 on my Dad's pc, with all updates.

Worked fine, but, as Dad's do, he installs apps willy nilly, so every so often I reformat his drive and install all the stuff he needs again.

I've just done it again this week and now I get this problem.

Open up MF and choose to make video dvd.
Click on import file and choose a dv.avi
MF just closes.

Nothing in event viewer at all.

I can import stills in the make slideshow option.

And on further testing, it now closes when I click on import video, without even choosing a video file??????

XP pro with MF4 updated, VS 11+, nero, photoshop and a few other programmes but not many installed.

skier-hughes · Post by **skier-hughes** » Thu May 15, 2008 4:40 pm

Looking into this further, it may be a problem with my Dad's video files, as windows explorer crashes on trying to access the my videos folder.

Back later.

brenty · Post by **brenty** » Fri May 16, 2008 2:34 am

"This is just a guess, but the files from your camera may not be compatible with Movie Factory.

I've seen a few posts from people having trouble with Sony files, especially AVCHD files... I don't know if everybody with a Sony HD camera has this problem. "

You're kidding! This is why I bought the darned program - so I could work with avchd files from my Sony HDR-S11.

Can anyone verify if this is a real problem or not

skier-hughes · Post by **skier-hughes** » Fri May 16, 2008 2:23 pm

I deleted offending files in explorer and now the app works fine.

Can you try using any other video files you have and see if MF works ok?

You'll have at least one wmv supplied by windows.

The more complex and compressed files get the harder they are to work with and the easier they become corrupt, so whereas I wouldn't go so far to say that the files themselves may be incompatible, they may well be the problem.

brenty · Post by **brenty** » Sat May 17, 2008 7:01 am

I can work with the SD files ok , just not AVCHD

skier-hughes · Post by **skier-hughes** » Sat May 17, 2008 11:13 am

So in essence the programme is fine. Unfortunately I don't work with avchd files, so I can't help any further.
Can you source some avchd files from somewhere other than your cam?