No sound in split audio file

Don Allen · Post by **Don Allen** » Thu May 08, 2008 2:28 am

Up until recently I was able to split the audio from a video and create a separate ¡§wav¡¨ Audio file that actually had sound. I was able to save the created sound file in the wav format and then edit it in a Sound or Wave Editor application to remove or stretch any portion of the track I wanted to.

However now when I create a separate audio file, the file is created but there is no sound when I attempt to play it back. The file itself is not empty because it shows it has 70,355 kb when I look at it in Explorer. However when I open the file in a Wave Editor there are no wave patterns to edit nor is there any sound..

I have uninstalled and re-installed the entire VideoStudio 11 application 3 times and the problem is not resolved. I have also updated the application with all current patches. Additionally I have checked the Windows XP Pro Sounds and Audio Properties to make sure something didn¡¦t get reset to cause this problem but everything is as it should be.

Following is the procedure I have used in the past to extract a sound file and it has worked perfectly up until recently. I followed the procedure outlined by Ken Berry in a reply to a previous poster in the VideoStudio Forum and goes as follows.

"You don't say which version of Video Studio you are using. But with VS11/11.5, you have your video in the timeline. On the edit page, in the centre right of screen, you will see a series of buttons. One of them is Split Audio. Click on that, and the audio from the video will appear in one of the audio channels of the timeline.

Next, go to Share, and again almost in the dead centre of screen are several buttons, one of which is Create Sound File. Click that, and it will create a standard .wav file of the audio channel (though you can also choose among a small number of other audio formats)."

The procedure I used to uninstall VideoStudio 11 Plus is the one spelled out in the Knowledge Base Answer ID 761523

Does anyone have any ideas as to how I can repair my VideoStudio 11 Plus application to get the sound back when I create a separate sound file..

Can anyone help me.

rguthrie · Post by **rguthrie** » Thu May 08, 2008 2:47 am

Don,

You should be able to create a sound file without having to split your audio from your video. At least I know I can with VS11.5+.

Post by **Ken Berry** » Thu May 08, 2008 2:53 am

Ron is of course correct. In fact, with VS11/VS11.5+, with the video in the timeline, all you have to do is go to Share > Create Audio File... (Have just done so and tested it, and it created a fine .wav file, which I can moreover open and edit in my third party audio editor of choice, Nero WaveEditor...) Sorry to have added that extra layer.

At the same time, however, it sounds (no pun intended!) to me that your problem is more likely to relate to a hardware setting. That being said, I am not sure what it might be.

Don Allen · Post by **Don Allen** » Thu May 08, 2008 3:26 am

Thanks to both of you Ron & Ken. I should have mentioned in my original post that I did try to create the separate sound file without first separating the audio and that also has worked in the past. Now when I try it I still wind up with a sound file with no sound.

I've tried to trace the possibility of an incorrect hardware setting however that does noit seem to be the case. Why you say?

Well I downloaded and tried a freeware program which will also separate the audio from a video clip and save it as a separate wav file and it works with no problems. Being able to accomplish the task I want with VirtualDub leads me to believe my program is with the VideoStudio application and not the hardware. The other reason is I had no problem accomplishing the task in VideoStudio up until recently. Further my problem is I hadn't used VideoStudio for about a month because I was working a photo shoot project with Adobe Lightroom when I noticed a problem had occurred with VideoStudio. Because of that delay I can not directly pinpoint when the change took place.

rguthrie · Post by **rguthrie** » Thu May 08, 2008 6:29 am

Don,

Just wondering...did you do a clean install (ya know, clean out all those leftover crumbs that VS, like every other software package, leaves behind after an uninstall)?

If so, I'm fresh out of ideas except giving a system reinstall a try (after you've backed up all your data of course!).

Sorry I'm not more help, but I just haven't had this particular problem with any of the VS versions I've owned.

Trevor Andrew · Post by **Trevor Andrew** » Thu May 08, 2008 10:57 am

Hi

Now I am gonna say something very stupid, but check that the video file is not muted.
If you split audio, then decide to delete the file in the voice track, the remaining file in the top track is muted. If you Create Sound File that will effectively be muted.

Don Allen · Post by **Don Allen** » Thu May 08, 2008 9:15 pm

Ron,

Yes I did a clean install of VS-11. Each time I uninstalled the application I used a registry cleaner to get rid of unused registry items. I then deleted the VS directory and ran my registry cleaner application again. I guess I will ask the question is there a registry cleaner utility made specifically for Ulead products like there is for a application suite like Nero.

Right now I'm trying to avoid doing a whole system reinstall just to correct my problem with VS. I thought there was a way to correct the problem with going to that extreme and that's why I used VirtualDub as a stop gap until I could resolve the problem.

Don Allen · Post by **Don Allen** » Thu May 08, 2008 9:29 pm

Hi Trevor,

First thing I learned long ago is there is no such thing as stupid when you are having a discussion called brainstorming for ideas and solutions.

As I mentioned in an earlier post I tried creating the separate audio file even before splitting the audio from the video and the results were the same; no sound. Like I said earlier, it worked before recentlyand until something happened that I can not trace back.

Trevor Andrew · Post by **Trevor Andrew** » Fri May 09, 2008 8:55 am

Hi Don

Are you having problems with every project, every video file?
Or does some projects allow you to create the audio file with audio content.

Black Lab · Post by **Black Lab** » Fri May 09, 2008 5:00 pm

Like I said earlier, it worked before recentlyand until something happened that I can not trace back.

Have you tried a System Restore?

Don Allen · Post by **Don Allen** » Fri May 09, 2008 5:13 pm

Hi Trevor,

I guess my answer would have to be every project because I took another copy of a video where I had successfully separated the sound from and this time it failed to so so.

When that happened I tried to resolve the issue through emailing Corel tech support. Their initial response was I would be better served by calling tech support and when I did that they wanted to charge me and I said no way. My response back to the agent was "your email group didn't even try to resolve the problem and they said for me to call you" at which time he said well that's what they do when they can't resolve an issue after repeated attempts". The guy did even listen to what I said about the email group not even attempting to resolve the problem and just kept on saying this is a "fee based service." Things have gone downhill fast with every product that Corel purchases and now it's Uleads turn. If it wasn't for the people on this forum I think VideoStudion would be in serious trouble. I was a user of Jasc's Paint Shop Pro from version 5 and Corel messed that up after they took over starting with version 10. That's when I went to Adobe Photoshop and now Adobe Lightroom. I guess you can tell I'm p..... with Corel.

That was the impetus that made me want to post the question to the board and after I went through a revolting request with Corel Technical support. I emailed tech support and

Don Allen · Post by **Don Allen** » Fri May 09, 2008 5:24 pm

Hi Black Lab,

No I didn't because of other changes I made to my machine. I know your initial response to that probably is "did the other changes screwup VS" That was my initial reaction. That is why I uninstalled and reinstalled VS several times making sure to do the updates each time in the hopes that would correct any change to VS brought about by my other software and hardware changes.

I do want to make it clear that I appreciate all the great leads you and everyone else has posted and I hope I hit the jackpot soon.

Black Lab · Post by **Black Lab** » Fri May 09, 2008 7:36 pm

But if you do a System Restore and it fixes the problem, then you can re-install the other changes and possibly find which one may be conflicting with VS.

Don Allen · Post by **Don Allen** » Fri May 16, 2008 8:57 pm

Didn't want to waste the time doing a restore then having to reinstall the applications I added since I last used VS-11 with no problems so I went out and purchased Pinnacle Studio Plus 11. Sorry to say that but I can now create a separate sound file with no problems and I was able to finish the projects I was working on.

I do want to say thanks to everyone in this forum that tried to help me correct the problem I was experiencing because it's people like you that made using VS a pleasure over the years. I fear that Corel, it's tech support, and it's developers are going to ruin the reputation that VS had when it was run by Ulead and all current users will suffer accordingly.

Once again thanks to everyone for your willingness to help especially Ken Barry.