V11.5plus failing to load, even after reinstall

RedExpress · Post by **RedExpress** » Thu Apr 17, 2008 2:52 am

Hi,

Finally upgraded from V9 to V11.5plus recently.

All went just fine, although I hadn't really done that much, until I accidently loaded my old version 9. I accessed the program in error and exited in the usual way.

Suddenly I can't get into V11. Each time I try to load the program an error message comes up saying "... configuration wrong. Try reinstalling...may fix"

I've tried the following at least twice:
Regular uninstall via Control Panel then reinstall. Same message
Manual uninstall as per Ulead instructions then reinstall. Same message.
Tried accessing away from a link in Program File area. Same message.

Help! I'm out of ideas.

I'm running XP.
I still have V8 and V9 on system.

rguthrie · Post by **rguthrie** » Thu Apr 17, 2008 6:21 am

RedExpress,

Have you tried Ulead VideoStudio 11/11Plus Hot Fix 01? Or perhaps something with 8 or 9 is conflicting with VS11, although that wouldn't normally be the case. However, it may be and I'd suggest using the uninstalling instructions from this forum.

Hope this helps,
Ron Guthrie

martythebrit · Post by **martythebrit** » Thu Apr 17, 2008 7:37 am

Try removing both then just install 11.5 Plus...