Please Help!!!

[colinb1]

A friend has a project that they must complete this weekend... they have an MPEG file that they wish to Export as a High Res wmv file. However, their old machine is working intermittently and so they have installed Moviefactory 4 & 6 on their new machine - and downloaded the updates... however... the Export options do not show the Neptune high res output option.
Can anyone offer a solution or reason for this happening?
I have 6 on my PC and the options are all displayed... on my friends machine their is nothign over NTSC output.

PLEASE HELP! - You can email me directly at july5_ukATyahoo.co.uk

Thank you!!!

Email Address edited, replacing the symbol with the word "at" to prevent spammers from obtaining it. vidoman

[Ron P.]

Did you go down to the bottom of the Export menu and select Customize? Then it will open a Save As dialog window, where as the file type you select WMV. Once that is done, you press the Options button, and on the Profile tab select the profile.

[colinb1]

Hi Ron - I am 99% sure that my friend (not IT literate) has tried this although I will forward your suggestion. Thank you.

Thing is, it's working fine on my machine and she has the same software. She does though have Moviefactory 4 AND 6 installed on the same machine. Might that make a difference?

I saw that others had had the same problem and suggested that she install Windows Media Encoder 9 - in the hope it would bring the required templates in too. Seems as though it didn't.

Any ideas?

Thanks
Colin

[Ron P.]

My next question/suggestion was going to be about having WME 9 installed. To access a lot of the WMV Profiles, you need to have it installed.

I don't think that having both versions installed would pose this type, or any major problems. The only problems that might occur is when you remove one of them. It may take some shared files along, so you would be forced into reinstalling the one you want to keep.

[colinb1]

Hi - What I have suggested to her is to do all of the editing etc in Moviefactory and save it as an mpeg... then import it into Media Encoder and output from there to the Highest quality... that would work wouldn't it?

Colin

[colinb1]

Email Address edited, replacing the symbol with the word "at" to prevent spammers from obtaining it. vidoman

Thank you vidoman!

[Ron P.]

Hi - What I have suggested to her is to do all of the editing etc in Moviefactory and save it as an mpeg... then import it into Media Encoder and output from there to the Highest quality... that would work wouldn't it?

Colin

Yes it it will. However what type of source files is she using? Whatever the source file format is, make sure to output to that same format, then use that in Windows Media Encoder.

While WME does a fair job, it can produce some pretty poor results when converting some formats. I just done a quick conversion, MPEG2>WMV using WME. The resultant video jerked, and stuttered badly..