My posts a week ago to this forum and several calls to element5 have led absolutely nowhere............therefore:
I must say that Ulead together with element5 have one huge swindle going on. The download does not install for VS9, the people at element5 claim they will get a refund and never do, and Ulead, the manufacturer, won't return emails or answer phone calls.
What the HELL is this all about???
This forum is filled with people like myself who have not been able to get by the initial splash screen without a crash.
Did I mention that it took 9 download attempts and 3 calls to element5 to even get to a server which would complete the download?
This has to STOP!!
VS9 crashes at startup - -A friggin' swindle !!
Moderator: Ken Berry
-
Terry Stetler
- Posts: 973
- Joined: Thu Mar 17, 2005 3:34 pm
- Location: Westland, Michigan USA
I've installed VS9 on several systems without any problems at all. These systems also have OS installs that are pruned, clean and devoid of the usual crud that most people have on their systems.
Your problems are quite indicative of a borked OS installation with enough crud in it to mess up DirectX dependant software. Since most Ulead software now requires Dx9 this can be quite problematic if some piece of commercial junkware installs Dx7 or Dx8 files.
Of course other things like spyware can also work wonders for how well your system runs, and unless you use several spyware tools, including Microsfts new freebie one, you can load up on it in very short order.
Editing installs should be sparce affairs, preferrably to the secondary OS in a dualboot system with no games, internet connections (and thereby no virus tools or other memory resident stuff) or toys. Save that junk for the "normal" use bootup.
I also tend to avoid the "latest and greatest" display driver releases for the simple reason that most of 'em get very little beta testing outside the development lab these days, so their idosynchracies don't get ironed out until the next bug fixed version
Your problems are quite indicative of a borked OS installation with enough crud in it to mess up DirectX dependant software. Since most Ulead software now requires Dx9 this can be quite problematic if some piece of commercial junkware installs Dx7 or Dx8 files.
Of course other things like spyware can also work wonders for how well your system runs, and unless you use several spyware tools, including Microsfts new freebie one, you can load up on it in very short order.
Editing installs should be sparce affairs, preferrably to the secondary OS in a dualboot system with no games, internet connections (and thereby no virus tools or other memory resident stuff) or toys. Save that junk for the "normal" use bootup.
I also tend to avoid the "latest and greatest" display driver releases for the simple reason that most of 'em get very little beta testing outside the development lab these days, so their idosynchracies don't get ironed out until the next bug fixed version
Terry Stetler
-
tranceracer
I spent 2 full days attempting to install VS9. I removed and reinstalled VS8, VS9 a number of times. As my earlier thread and threads of others indicate, it does no good to disable codecs, ActiveX filters, install in Safe Mode, have a machine totally free of spyware, free of viruses, kill all but essential background programs, create a new user account only for VS8 and VS9, etc., etc., etc.
I have been very active on a dvd authoring newsgroup for over 4 years, and a very disproportionate number of problems and complaints arise with ULEAD programs. I have been a software developer and software engineer for decades and know bugs when I see them. Others report the very same problem after much the same frustration as I have encountered.
With the very latest drivers, DirectX, OS patches, etc. installed, each and every video and dvd application I own installs and works properly. This includes a total of 14 programs, which somehow manage to install and work properly.
I can bring this Dell back to a Ghost restore from 2003 with essentially 3 video programs and VS8 runs fine but VS9 still crashes at startup. So much for the crud theory........
Finally.....and most important of all.........the customer service attitude just absolutely stinks. I am a registered buyer of 5 ULEAD products.........and have purchased prior versions of essentially all of them as well....and these folks make no effort to help. Element5 makes promises and then doesn't honor them.
Buy a product like SageTV from Frey Technologies and the developers are anxious to find and fix bugs, and answer questions. Post a question on their support forum and the developers are offering not only excellent suggestions but they are acknowledging bugs, fixing the program and offering patches as they go. There is a reason why I have now posted over 20 mesages on this forum without a hint of Ulead response either from their email, voicemail, or this web forum. They obviously do not care. Try getting support from them if you doubt my comments.....
I have been very active on a dvd authoring newsgroup for over 4 years, and a very disproportionate number of problems and complaints arise with ULEAD programs. I have been a software developer and software engineer for decades and know bugs when I see them. Others report the very same problem after much the same frustration as I have encountered.
With the very latest drivers, DirectX, OS patches, etc. installed, each and every video and dvd application I own installs and works properly. This includes a total of 14 programs, which somehow manage to install and work properly.
I can bring this Dell back to a Ghost restore from 2003 with essentially 3 video programs and VS8 runs fine but VS9 still crashes at startup. So much for the crud theory........
Finally.....and most important of all.........the customer service attitude just absolutely stinks. I am a registered buyer of 5 ULEAD products.........and have purchased prior versions of essentially all of them as well....and these folks make no effort to help. Element5 makes promises and then doesn't honor them.
Buy a product like SageTV from Frey Technologies and the developers are anxious to find and fix bugs, and answer questions. Post a question on their support forum and the developers are offering not only excellent suggestions but they are acknowledging bugs, fixing the program and offering patches as they go. There is a reason why I have now posted over 20 mesages on this forum without a hint of Ulead response either from their email, voicemail, or this web forum. They obviously do not care. Try getting support from them if you doubt my comments.....
-
thecoalman
SP1 doesn't have the indeo codec installed as in previous versions. It's used for many splash type screens. 
It's widely used because prior to SP1 it was always present, if you rty and find it you'll see they want you to purchase it.But according to this page:
http://www.moviecodec.com/topics/952p1.html
It can be found right here for free.
http://downloadfinder.intel.com/scripts ... ductID=355
It's widely used because prior to SP1 it was always present, if you rty and find it you'll see they want you to purchase it.But according to this page:
http://www.moviecodec.com/topics/952p1.html
It can be found right here for free.
http://downloadfinder.intel.com/scripts ... ductID=355
-
Trevor Andrew
-
Terry Stetler
- Posts: 973
- Joined: Thu Mar 17, 2005 3:34 pm
- Location: Westland, Michigan USA
Not trying to be mean but basically, yes.LSHorwitz wrote:So its my fault, and the fault of others with cruddy machines???
You can't expect to run advanced software, and make no mistake that any editing software is advancved in its hardware and OS requirements, on a bugged up system and expect good results...or for it to even run.
This is why I stressed that editing setups should be installed to clean systems for best results, and even then installing them to a secondary OS install in a dualboot system is the best way to keep them that way.
Of course the BEST editing setup is to use a dedicated system not connected to the internet, but a dualboot is next best and cheaper.
Some other useful reading for beginning editors;
Videoguys editing system tweaks;
http://www.videoguys.com/Windows_Tips.html
Uleads recommended editing system tweaks;
http://www.ulead.com/learning/general/video_02_1.htm
Matrox Win2K editing optimizations (XP is similar);
http://forum.matrox.com/mga/viewtopic.php?t=4391
Much info is duplicated between these lists, but much is not.
No. Never, and I have 3 pages of registered software in my Account on the Ulead registration site. I've been using MSPro since version 2.5 and VideoStudio since version 1.It is great news that you have had great success. Have you ever needed to demand a refund after not getting technical support from Ulead?
I've been editing video since the days of the Amiga Video Toaster and currently have 8 video editing systems and a dedicated audio workstation.
Terry Stetler
-
Paul2020
Mine isn't working .... Talked to Ulead
I've posted before about mine having a problem. Every night I've been messing with settings trying to get mine worknig since I bought it April 9th. I've ran System Works on my computer to make sure there was nothing strange. I have Version 8 and it works fine.
Tonight I called Ulead Tech support and they walked me through trying various things and nothing solved the problem. The gentlemen I talked to was going to escalate the issue to the engineers and said I would hear back from them within the next couple days. This is the first report that he had heard of where the applications starts shows the splash screen, shows the application window for 1 to 2 seconds then just disappears with no errors or anything.
If I get any answer to my problem I will be sure to post it back here in case it will help anyone else having this problem.
Thank you,
Paul
Tonight I called Ulead Tech support and they walked me through trying various things and nothing solved the problem. The gentlemen I talked to was going to escalate the issue to the engineers and said I would hear back from them within the next couple days. This is the first report that he had heard of where the applications starts shows the splash screen, shows the application window for 1 to 2 seconds then just disappears with no errors or anything.
If I get any answer to my problem I will be sure to post it back here in case it will help anyone else having this problem.
Thank you,
Paul
Well folks......the startup crash problem of Video Studio 9 has been solved !!!!!
It's taken me a total of about 35 hours to localize and fix.
And both element5 and Ulead can rot in Hell as far as I am concerned, since their total response has been absolutely ZERO feedback whatsoever except for a promise and assurance from Mark (at extension 5692) at element5 to secure a refund and to contact me....neither of which ever took place. They are a totally screwed up fufillment company which, as you will eventually see in this post, are entirely the source of my problem...........
Let me begin by stating that my background in all things video and computers is formidable. I have Electrical and Computer Engineering graduate college degrees. I have 3 FCC Commercial Broadcast Engineering Licenses. I have had 4 Amateur Radio FCC licenses and have been doing broadcasting, engineering, and computer things for nearly 40 years. I first put Amateur Television Station WA2GVP on the air in 1959...........And have been building, designing, fixing, debugging, and creating electronics and video systems and computer software since then..............To put it mildly I am not uncomfortable around video and computers........
The problem had ***NOTHING WHATSOEVER**** to do with my "cruddy" system. The download from element5 was faulty.
Having now, once again, downloaded the VS9 upgrade installer this evening, it now installs properly. Despite the fact that the byte count and version number of this download is precisely the same as the prior downloads, tonight's download file is different! I have not done so but I am certain that a byte-wise comparison of the working and non-working files will reveal which specific bytes differ. Frankly, I could care less. All I know is that this third download installs properly whereas the first and second do not.
To summarize........
1). element5 has a flawed file on their server
2). some of us had the misfortune to download it
3). others who didn't had an easy install
4). those of us who downloaded it have been tearing our hair out
5). complaining to Ulead and element 5 is useless
6). They either ignore your request entirely on their email and voicemail "support" system
7). or they promise to issue you a refund and notify you that Ulead in Taiwan has approved it within a day or two, and then never contact you or apply a refund.
As I said before, this is a friggin' swindle.
And to those of you who so intensely have misdiagnosed the problem and then blamed the victims, I can only say...........
Your analysis was wrong...........your assumptions are mistaken...........and your attempts to be helpful are appreciated despite being misguided.
It's taken me a total of about 35 hours to localize and fix.
And both element5 and Ulead can rot in Hell as far as I am concerned, since their total response has been absolutely ZERO feedback whatsoever except for a promise and assurance from Mark (at extension 5692) at element5 to secure a refund and to contact me....neither of which ever took place. They are a totally screwed up fufillment company which, as you will eventually see in this post, are entirely the source of my problem...........
Let me begin by stating that my background in all things video and computers is formidable. I have Electrical and Computer Engineering graduate college degrees. I have 3 FCC Commercial Broadcast Engineering Licenses. I have had 4 Amateur Radio FCC licenses and have been doing broadcasting, engineering, and computer things for nearly 40 years. I first put Amateur Television Station WA2GVP on the air in 1959...........And have been building, designing, fixing, debugging, and creating electronics and video systems and computer software since then..............To put it mildly I am not uncomfortable around video and computers........
The problem had ***NOTHING WHATSOEVER**** to do with my "cruddy" system. The download from element5 was faulty.
Having now, once again, downloaded the VS9 upgrade installer this evening, it now installs properly. Despite the fact that the byte count and version number of this download is precisely the same as the prior downloads, tonight's download file is different! I have not done so but I am certain that a byte-wise comparison of the working and non-working files will reveal which specific bytes differ. Frankly, I could care less. All I know is that this third download installs properly whereas the first and second do not.
To summarize........
1). element5 has a flawed file on their server
2). some of us had the misfortune to download it
3). others who didn't had an easy install
4). those of us who downloaded it have been tearing our hair out
5). complaining to Ulead and element 5 is useless
6). They either ignore your request entirely on their email and voicemail "support" system
7). or they promise to issue you a refund and notify you that Ulead in Taiwan has approved it within a day or two, and then never contact you or apply a refund.
As I said before, this is a friggin' swindle.
And to those of you who so intensely have misdiagnosed the problem and then blamed the victims, I can only say...........
Your analysis was wrong...........your assumptions are mistaken...........and your attempts to be helpful are appreciated despite being misguided.
Hi
I must say that whenever I've contacted the Tech Support people, fingers-crossed, they've generally replied within a day or so (probably next week I'll be complaining about lack of response). I understand your frustration but we do all try and share advice from our own experiences. Many times it does the trick, sometimes it doesn't.
Quite often, regardless of technical competence, the answer can be so blindingly obvious that it gets overlooked (e.g. a PC engineer friend of mine had real problems trying to help me get a scanner to work only to find an hour later it wasn't plugged in to the electrical supply - it can happen). I'm sure you've probably tried this, but when you uninstalled the software did you run a registry clean up tool like Registry mechanic? I had a similar software problem (not ULead) that was solved in this way because there was so much clutter in the registry and it so happened for bizzare reasons that piece of software was sensitive to all that clutter.
regards.
Gra
I must say that whenever I've contacted the Tech Support people, fingers-crossed, they've generally replied within a day or so (probably next week I'll be complaining about lack of response). I understand your frustration but we do all try and share advice from our own experiences. Many times it does the trick, sometimes it doesn't.
Quite often, regardless of technical competence, the answer can be so blindingly obvious that it gets overlooked (e.g. a PC engineer friend of mine had real problems trying to help me get a scanner to work only to find an hour later it wasn't plugged in to the electrical supply - it can happen). I'm sure you've probably tried this, but when you uninstalled the software did you run a registry clean up tool like Registry mechanic? I had a similar software problem (not ULead) that was solved in this way because there was so much clutter in the registry and it so happened for bizzare reasons that piece of software was sensitive to all that clutter.
regards.
Gra