Smartsounds stops after ~ 3 minutes

jpmorgan49 · Post by **jpmorgan49** » Thu Apr 03, 2008 10:37 pm

I have searched the Forum but didn't find this topic. It seems to have just started. Initial info:

VideoStueo 11+
Flashplayer 7 (from installation disk)
Quicktime 7 (from installation disk)
Smartsounds 3.0.9.0

I was creating a small video for a friend. She gave me 3 clips and I was making a movie for her. The entire movie was about 5 min. The last step I added a Smartsound Track. The music plays for about 3min 35 seconds and the line goes flat, no music. There is a bleep in the flat line every 2 seconds or so. I tried different tracks and they were all the same. I know I created 9 and 10 min movies before with no problem. I even tried creating a new project from scratch with the same results. I can't think of anything else I have done besides upgrading to 3.0.9.0 in Smartsounds. Thanks in advance.
jp

sjj1805 · Post by **sjj1805** » Thu Apr 03, 2008 11:21 pm

Try running the 3.0.9.0 installer again - sounds like it went wonky.

jpmorgan49 · Post by **jpmorgan49** » Fri Apr 04, 2008 1:41 am

I tried reinstalling the update and it didn't help. I started a new project and put enough clips for about 9 min. The Smartsound is fine until about 3min 35 sec. goes flatline but comes back at 7min 09sec. I'm stumped...
jp

sjj1805 · Post by **sjj1805** » Fri Apr 04, 2008 1:53 am

I wonder if your smartsound library has somehow become corrupted, try rebuilding the library.

Post by **Ron P.** » Fri Apr 04, 2008 1:53 am

This is apparently a bug with that update. After reading this thread, I checked and had not installed it, so I did. I also get the cut-out between 3 and 4 minutes..

Clevo · Post by **Clevo** » Fri Apr 04, 2008 2:03 am

jpmorgan49 wrote:I tried reinstalling the update and it didn't help. I started a new project and put enough clips for about 9 min. The Smartsound is fine until about 3min 35 sec. goes flatline but comes back at 7min 09sec. I'm stumped...
jp

7min09sec is almost exactly doubkes the 3min35sec duration...

Just an observaton

Post by **Ron P.** » Fri Apr 04, 2008 2:53 am

Just to confirm it is the update that causes this, I removed SmartSound from the Control Panel>Add/Remove Programs. Then I reinstalled it using the Content Pack from the VS11+ installation files. This reverted my SmartSound back to it's previous version. I no longer get the cut-out around 3:35.

The version of SmartSound installed by VS11 is 3.0.5.0 and I had no problems with this version. Reverting it back removed the problem.

I contacted/completed a Tech Support Email form with SmartSound.com, advising them of this problem. Hopefully they will respond with a fix to the update.

I made this thread a sticky, so that others may read it, and not install the SmartSound Update 3.0.9.0 for Ulead

jpmorgan49 · Post by **jpmorgan49** » Fri Apr 04, 2008 12:14 pm

Wow, I contributed!! Thanks all. I was thinking of reverting back to the original but wanted to hear what you thought. As soon as I get home from work tonight I'll uninstall Smartsounds and reinstall from disk. Thanks again for all your help. This really is a Great Forum, especially for us new guys....
jp

Post by **Ron P.** » Fri Apr 04, 2008 5:55 pm

Thanks for bringing this to our attention JP..

I've received a reply from SmartSound. They are actively investigating this problem. They had me test the prior update (3.0.6.0) and it does not have this cut-out problem. This is so to help narrow down the cause.

I've replied to them with my findings, so they will probably have this corrected soon..

Black Lab · Post by **Black Lab** » Fri Apr 04, 2008 8:21 pm

Corel should take note of the SmartSound tech support.

jpmorgan49 · Post by **jpmorgan49** » Sat Apr 05, 2008 1:41 am

I uninstalled Smartsound and reinstalled from the disk and it's working GREAT>
jp