WINDVD 8 gold patch will not install

jkois · Post by **jkois** » Wed Mar 26, 2008 1:19 pm

I just tried installing the WinDVD_8.006.104_patch.exe for it from this website and get the error "windvd version is invalid, upgrade process failed"

I have the retail version and have tried removing and reinstalling, but I keep getting the same error.

It is a nightmare to try to contact corel customer support. it seems they don't want to be contacted. i can not for the life of me find how to do it.

any suggestions??

Post by **Ron P.** » Sun Mar 30, 2008 9:46 pm

Do you have the Platinum or Gold version? The patch will only install on those versions.

Here's the Corel Knowledgebase answer provided:

Please get the WinDVD 8 Vista compatibility patch thru this link (http://download.intervideo.com/windvd8/ ... _patch.exe).

Note: when applying the patch, make sure to disable all running programs including your firewall and anti-spyware. Please be advised to clean your temporary files found under "C:\Documents and Settings\[folder name of the account]\Local Settings\Temp", select all the files inside "Temp" then hold "Shift" key before hitting on "delete" button on your keyboard. After applying the patch, restart your computer. Launch the program then check if the problem will still occur.