Mum not good with computers has Runtime Error

Mutiara33 · Post by **Mutiara33** » Mon Mar 24, 2008 11:17 am

I haven't filled in the details of my hard drive, motherboard etc because I don't know how to find them!

I have managed to get my home video on to the computer and I follow all the steps in the manual and it looks like it is rendering and burning the dvd-video but then I get a runtime error. I don't even know what that is let alone how to fix it! Help, please...I have years and years worth of home movies backed up that I really need to get on to DVD.

I couldn't find troubleshooting in the manual for this and I couldn't find a previous post.

I live in China so it's difficult to find people who can help me! Any help would be much appreciated!

Thanks!

skier-hughes · Post by **skier-hughes** » Mon Mar 24, 2008 11:35 am

When the error message comes up, does it give any other details? Or does it just say runtime error?
This may help
http://www.computerhope.com/issues/ch000380.htm#runtime

If you can get the error message to come up again and copy whatever it says down and post it, that would be great.

Also look at
start
control panel
administrative tools
event viewer
applications
and double click on the messages on the right hand side of the window, tell us what they say.

Which version of video studio are you using?

To find out what is in your pc you could use it's manual or tell us the make and model number. Or
Start
control panel
system
on the general tab it'll tell you what processor you have and how much memory installed.

A lot of runtime errors are due to lack or resources.

Post by **Ron P.** » Mon Mar 24, 2008 11:39 am

Welcome to the Forums,

First we are going to need some more information. Please view This Thread, it provides a guideline to the specific information needed to help you.

Clicking on this button -->

will take you to a short tutorial, explaining how to find and complete that information. This way it will always be available, and will save you from retyping it in the future.

Mutiara33 · Post by **Mutiara33** » Mon Mar 24, 2008 12:07 pm

Wow! Thanks so much for the prompt answer and easy to follow instructions ¡V you guys are good!

So much info¡Khere goes¡KI hope I got it right!

Error message ¡V

Runtime Error!

Program ¡V s/Ulead Systems/Ulead Video Studio0.OSw DVD/Vstudio.exe

This application has requested the runtime to terminate it in an unusual way. Please contact the application¡¦s support team for more information.

(apparently I can¡¦t get support because my software came with my computer).

Message from event viewer:

Warning Userenv none 1517 system

VideoStudio 9

Pc Info

Intel ® Pentium ® D CPU 3.00 GHz 2.99 Ghz, 1.00 GB of ram
Physical address extension

Display adaptors ¡V Radeon XI650 Series and Series secondary

Sound and Audio ¡V MAXHD Audio 0

Local Disk C 29.2 8.87
Local Disk D 48.8 3.86 (I have movies stored here)
Local Disk E 154 109 GB

I tried the motherboard thing and it flashes up and then disappears!

Properties of your source files (format, file size, where did you get it?):

12.8 GB 1 hour file from my video camera (captured with ulead) it just says uvs and then a number

What devices are involved and their mode of connection?:

USB from my camera to computer and then trying to burn dvd

Project Properties (important):

Output format (file, DVD, VCD, SVCD):

DVD video

PAL or NTSC:

Pal

Error Codes (if any): as above

Product Version: e.g. VS10 or VS11+

V9

Thanks!

skier-hughes · Post by **skier-hughes** » Mon Mar 24, 2008 6:19 pm

Mutiara33 wrote: Local Disk C 29.2 8.87
Local Disk D 48.8 3.86 (I have movies stored here)
Local Disk E 154 109 GB

12.8 GB 1 hour file from my video camera (captured with ulead) it just says uvs and then a number

I take it the numbers you quote are the total space and then the free space.
If so, as you can see from your file size, 12.8gb per hour of video, you need lots of space to edit and then make your dvd. If you are working from drive D, you have run out of space.

Use Drive E and see what happens.

Graham

Mutiara33 · Post by **Mutiara33** » Tue Mar 25, 2008 2:29 am

I tried using Drive E and the same thing happened again.

Black Lab · Post by **Black Lab** » Tue Mar 25, 2008 3:23 am

Did you set your working folder (Preferences) to the E: drive?

Mutiara33 · Post by **Mutiara33** » Tue Mar 25, 2008 6:39 am

Hi Jeff

I'm embarrassed to say I don't even know what or where that is! How would I go about doing that? Is it in Ulead or in a general area?

Sorry to be so obtuse about these matters!

Trevor Andrew · Post by **Trevor Andrew** » Tue Mar 25, 2008 10:18 am

The ¡¥working folder¡¦ is the same as the ¡¥capture folder¡¦

Go to File--Preferences--General tab--working folder
Here you can allocate the working folder.

(It may be best to create a seperate working folder for each project.)

You can also change the location from the ¡¥Capture window¡¦

Please note:-
There is a separate / second working folder dedicated for the burner module.
This is accessed by Share-Create Disc, press F6 for preferences.

Hope this helps

Mutiara33 · Post by **Mutiara33** » Tue Mar 25, 2008 3:27 pm

No, still not working. I'm going crazy! This time it got 60% of the way through before it gave me the error message.

I was able to burn a disk a different way but it must have just been for the computer and not my DVD player to watch on tv as I got a "Can't play this disc" message on my player.

I have Sony Optical DVD-RW disks - are they the right ones for DVD players or just for computers?

Thanks to those of you posting replies to help. Much appreciated.

Michelle

Trevor Andrew · Post by **Trevor Andrew** » Tue Mar 25, 2008 5:17 pm

Hi Michelle

What working process are you using?
Are you using the recommended procedure?

Rendering the project in the burner module can cause problems. This process will use the burner working folder, press F6 to change the location to a folder on your E Drive. Your C-Drive has insufficient spare space.
Is your original captured Dv-Avi file on the C Drive???????

OK

From the project edit timelines,
Share---Create Video File (select the Pal-DVD option)

I assume your captured video is DV-Avi as you indicate the 12Gb size. You need to convert / render this project to Pal-DVD This will render the project to one Mpeg 2 file ( save the file to a folder on your E-Drive)

Now start a new project.

Share Create Disc¡XAdd Video ( Using the new Mpeg 2 file created above.)

If your settings are correct, you will not render the video file again.
After selecting ¡¥burn¡¦ You will not see the message This ¡¥Action will take some time¡K¡K¡K..¡¦

At this point it may be best to create a DVD Folder a TS folder. This will save the movie to your hard drive, again select the folder on the E-Drive.

If this is successful you will be able to play the TS folder using a media player I use ¡¥Power DVD¡¦

If the quality is acceptable, Insert a blank disc and try a burn.

Please read my guide to Mpeg from the link below.

Mutiara33 · Post by **Mutiara33** » Wed Mar 26, 2008 1:55 am

Thanks Trevor. Am now out for the next couple of days but will try later and let you know how it goes!

Thanks so much for the help.

Michelle

Mutiara33 · Post by **Mutiara33** » Mon Mar 31, 2008 8:03 am

Success! Much excitement at the moment as I play my first DVD home movie on the TV!

A huge thank you to all who offered their help - wonderful!

Michelle

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