Damaged or illegally modified

mclaurin · Post by **mclaurin** » Sat Mar 22, 2008 3:37 pm

Hi,

I'm having trouble installing my registered copy of Paint Shop Pro X on my new laptop. After logging in at the Corel website and locating my download file and serial number, the installer would give me this message:

"The wizard was interrupted before Paint Shop Pro could be completely installed." ...and advised me to run setup again later. Well, that never worked. I even tried re-downloading the file from Corel just in case something went wrong during the download. Same problem.

So I browse my Program Files and find the Corel folder, then I go exploring and find a couple of different setup files and try them. One of them successfully lets me install the Trial Version -- so I'm thinking "Okay, I can just run this and then supply my product key somewhere."

But no, instead when I go to start up PSPX, I get a message saying:

"This installation of Paint Shop Pro has been damaged or illegally modified."

What can I do to get PSP working?

Thanks for any help.

Post by **Ron P.** » Sat Mar 22, 2008 4:50 pm

Try doing a search on your system for PSIService.exe. This should be running. It is Protexis Licensing Service. Corel uses this with their latest products. If it is not, the programs will not install.

You can read more about this in the following links:

http://technologyexpert.blogspot.com/20 ... y-you.html

http://forums.cnet.com/5208-7813_102-0. ... ID=2474265

mclaurin · Post by **mclaurin** » Sat Mar 22, 2008 5:02 pm

I have no service by that name anywhere on my system, it seems. If it is needed for the installation, do you know of a place I can get it?

Thank you for helping.

Post by **Ron P.** » Sat Mar 22, 2008 5:33 pm

That service is installed by the program. It helps prevent piracy. Everytime you start one of the programs it will check to be sure it is a valid, legitimate version. I'm not sure when Corel starting using Protexis, it may not have been implemented until a later version.

Are you running XP or Vista? Did you previously have it installed, and uninstalled it for some reason?

Full versions will not install over a trial version. Try completely uninstalling the program. You may need to go through and delete any left over folders, files, that did not get uninstalled. Then make sure that your running under a user account that has Administrative Permission. Try shutting down security applications like anti-virus, anti-spyware. Then install the program.

sjj1805 · Post by **sjj1805** » Sun Mar 23, 2008 12:52 am

The protexis licensing service is one of the Windows Services and if it is disabled then Paint Shop pro will not run.

Please click the Windows START button and in the RUN box type
services.msc

Then look for these two entries

If one or both are not running then double click the entry to bring up a dialog box

And also the log on tab

mclaurin · Post by **mclaurin** » Sun Mar 23, 2008 5:29 am

Hi again,

Thanks for trying everyone, but I am not having success. The total uninstall/reinstall did not do the trick.

When I followed the directions in the post directly above this one, nothing with the word Protexis showed up among the services listed. Mine goes from Protected Storage to Quality Windows. I just don't have it anywhere.

Anything else I can do?

Nightshadow · Post by **Nightshadow** » Sun Mar 23, 2008 8:25 am

mclaurin wrote:Hi again,

Thanks for trying everyone, but I am not having success. The total uninstall/reinstall did not do the trick.

When I followed the directions in the post directly above this one, nothing with the word Protexis showed up among the services listed. Mine goes from Protected Storage to Quality Windows. I just don't have it anywhere.

Anything else I can do?

Did you previously install the program on another computer?

mclaurin · Post by **mclaurin** » Sun Mar 23, 2008 5:46 pm

Yes, I did have it originally installed on another computer. That was long ago, when I first purchased the software. I have used my copy of PSP10 on several computers I have had over the years in succession, so I feel certain that is not a factor in my present difficulties.

Nightshadow · Post by **Nightshadow** » Sun Mar 23, 2008 11:40 pm

I found information about this problem at the corel support site in the data base.
http://support.corel.com/
I tried to paste the url of the answer in here, but because it's such a long url, the bulletin board would not accept it, so I'm pasting an edited version of the info below.

This error is related to the Paint Shop Pro X

Correct this problem by doing one of the two following procedures:

1. Install to a custom location:

Create a folder at the desired install location. For example, if you wish to install to C:\Program Files, you can create a new folder called Paint Shop Pro X or Corel Photo Album 6 there. Run the installation again. Perform a custom installation and point the installation to the location of the new folder you created.

Installing Paint Shop Pro X to a custom location.

1.Insert the Paint Shop Pro X disc into your CD ROM drive and choose to install Paint Shop Pro X (if installing from a downloaded file, double left-click on the downloaded installer file).
2. Follow the installation prompts, and complete all information as requested by the installer.
3.When you arrive at a screen prompting to add program shortcuts (two boxes), look to the bottom left corner of the screen. select ADVANCED OPTIONS button.
4.Select the CHANGE button.
5. Use the drop down box to change the installation to a location of your choice.
6.Click OK to finish the installation.

2. Install to the default location:

If you wish to perform a default installation of the program, try the install using one of the following commands. Use the commands by copying and pasting the command into the Start | Run dialog box. See the Copying and Pasting section at the end of this article if you¡¦re unfamiliar with this procedure. NOTE if you still receive the error with this procedure, attempt procedure #1 above. This often allows the installation to complete successfully.

Note: The following CD installation commands use drive (D:) as the CD-ROM drive. Change the letter to the corresponding drive you¡¦re installing from if you¡¦re installing from an optical drive with a different drive letter.

Paint Shop Pro X CD Installation

msiexec /i "D:\Paint Shop Pro X\pspx.msi" USERNAME=user

Paint Shop Pro X Download (ESD) Installation

msiexec /i "C:\Program Files\Corel\Corel Paint Shop Pro X - Installation Files\pspx.msi" USERNAME=user

Hope this helps

mclaurin · Post by **mclaurin** » Mon Mar 24, 2008 2:27 am

Well, the problem I am having now is that no matter how I try to install it, the error about the wizard being interrupted happens before I ever get to a stage where I can choose a destination or change any options. It just won't do a thing.

mclaurin · Post by **mclaurin** » Mon Mar 24, 2008 2:54 am

WOW, thanks Nightshadow! That first option you listed worked once I went digging around deep in the installation files. I had to find the one that seemed to be letting me install the trial version, not the full program -- and then I did finally get to the advanced options you mentioned, and everthing worked. I installed to a different location and that seems to be the answer, so thanks a lot. I have been going rounds with this problem for a couple of months now.

Nightshadow · Post by **Nightshadow** » Mon Mar 24, 2008 7:34 am

Glad it helped. Bookmark the link to the Corel support database which I posted in my previous message. Sometimes you have to change the way you ask your question, but often, you will find your answer there.