I am going out of my mind !!! I was soooo excited to upgrade to version 9 (from 7). The new features sound great!! I planned to "play" all weekend. Downloaded the upgrade Friday night, including slow "bonus" extras. Tried to open the application and no go. The opening screen takes you to a second screen where you choose DVD wizard, Movie Wizard, or VideoStudio Editor. Once I clicked on any of the above I get a momentary flash where the application tries to open but then closes just as quickly. Ultimately I get an error that says vstudio.exe appplication error. I've tried uninstalling and re-installing, even re-downloaded TWICE. No go! I am out $60 and Ulead has not responded to my e-mails. HELP ME PLEASE !!!
Carrie
Problem with VS9 Upgrade
Moderator: Ken Berry
Your weekend is shot but I'm sure you will not be out $60 if you did not get a working Ulead product for your money. Surely you've read posts of others with this problem. I seem to recall it happening last May 2004 with the arrival of UVS8. Too bad Ulead isn't known for its instant responses to customer complaints!
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THoff
Carrie, what sort of advice do you hope to get based on the information you have provided?
The first thing I'd do is check that your system meets the UVS 9 System Requirements -- they are a bit stiffer than for UVS 7.
The first thing I'd do is check that your system meets the UVS 9 System Requirements -- they are a bit stiffer than for UVS 7.
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carrie5260
Upgrade problem
Whatever is going on with this upgrade does not have anything to do with my computer. I have a Dell w/ Pentium 4, 512 MB DDR SDRAM, HT, and a 128 MB DDR ATI Radeon 9800 graphics card. I haven't had the slightest problem with any other programs including VideoStudio v.7 According to Ulead's website the upgrade to v.9 can be made with versions 5,6,7, or 8. Although the program downloads and seems to install without a problem it just won't run. It flickers on for a second followed by the error message vstudio.exe "Application error". I haven't had any response from Ulead via e-mail and when I called their tech support line I was told to leave a message due to high call volume. If I don't hear from someone soon I will call my credit card company file a complaint. In the mean time, if anyone has any ideas I'd appreciate hearing. I hope john510 is having better luck than I am.
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carrie5260
VideoStudio Upgrade
Thanks, for the suggestion regarding Direct X. I have tried downloading the most recent versions of Direct X, QuickTime, and Real Player as recommended by Ulead (links were provided when I downloaded VS9).The "Smart Download" bonus content provided to customers who purchase on-line did install properly but is useless because the primary applications won't open. SOOOOO frustrating. 
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carrie5260
Upgrade problem
Hello, I'm back...
I'm wondering if this information will help. My error message says specifically :
vstudio.exe Application Error
"The instruction at "0x00899302"referenced memory at "0x0b93fc10". The memory could not be read.
Each time I try to open the program I get the same message including the same first string of numbers. The second string changes each time. I have double-checked my required specs and have more than enough free space on my HD for the application however they do recommend 20GB or more of free space and I am below that.. as I understand, this space is for video storage not function, correct??? I will free up some space anyway as I have about 11GB at this time.
Thanks to all who have responded!!!
carrie
I'm wondering if this information will help. My error message says specifically :
vstudio.exe Application Error
"The instruction at "0x00899302"referenced memory at "0x0b93fc10". The memory could not be read.
Each time I try to open the program I get the same message including the same first string of numbers. The second string changes each time. I have double-checked my required specs and have more than enough free space on my HD for the application however they do recommend 20GB or more of free space and I am below that.. as I understand, this space is for video storage not function, correct??? I will free up some space anyway as I have about 11GB at this time.
Thanks to all who have responded!!!
carrie
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sshort1955
I've had the same problem (2 different computers), calls to tech support go unanswered because of high volume (after I pay toll charges), and no answers to email. I upgraded from 6.0, which worked perfectly but didn't support dual-layer DVD. Now nothing works, can't even revert back to 6.0, as I get the same problem. So I paid $60 to regress to a non-working state. Why can't someone help? I need them to do one of the following:
fix my problem (preferred)
OR
refund my investment in both 6.0 and the 9.0 upgrade, totaling $159 since nothing works now and the only soution is to buy something else.
HELP!!!
fix my problem (preferred)
OR
refund my investment in both 6.0 and the 9.0 upgrade, totaling $159 since nothing works now and the only soution is to buy something else.
HELP!!!
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PeterMilliken
- Posts: 264
- Joined: Sun Dec 12, 2004 9:03 pm
- Location: Sydney, Australia
Difficult to help given the information provided - which is probably all you can provide anyway 
I have installed the VS9 upgrade (ESD BTW) onto three computers (I only use one at a time though - so please no piracy charges) without a problem - one of them did experience an Application Error similar to what Carrie describes but a retry got past the problem.
Do you have a (clean) backup of your system disk that you can restore and then retry installing VS9 onto? Depending on what has happened and been installed on your computer over time, it could be quite difficult to diagnose. Personally I have found it helpful to do a complete install of the OS and my basic day-to-day applications and then take a backup of the system disk at this point - an excellent point to start from when things start going to hell in a hand basket
Do you have access to another computer that you can try the install on?
I assume that when you state you "installed it" that you opened each of the downloaded .exe's etc? For instance, I didn't use the Smart Download feature, so perhaps that is causing a problem?
Best of luck,
Peter
I have installed the VS9 upgrade (ESD BTW) onto three computers (I only use one at a time though - so please no piracy charges
) without a problem - one of them did experience an Application Error similar to what Carrie describes but a retry got past the problem.Do you have a (clean) backup of your system disk that you can restore and then retry installing VS9 onto? Depending on what has happened and been installed on your computer over time, it could be quite difficult to diagnose. Personally I have found it helpful to do a complete install of the OS and my basic day-to-day applications and then take a backup of the system disk at this point - an excellent point to start from when things start going to hell in a hand basket
Do you have access to another computer that you can try the install on?
I assume that when you state you "installed it" that you opened each of the downloaded .exe's etc? For instance, I didn't use the Smart Download feature, so perhaps that is causing a problem?
Best of luck,
Peter
Well folks......the startup crash problem of Video Studio 9 has been solved !!!!!
It's taken me a total of about 35 hours to localize and fix.
And both element5 and Ulead can rot in Hell as far as I am concerned, since their total response has been absolutely ZERO feedback whatsoever except for a promise and assurance from Mark (at extension 5692) at element5 to secure a refund and to contact me....neither of which ever took place. They are a totally screwed up fufillment company which, as you will eventually see in this post, are entirely the source of my problem...........
Let me begin by stating that my background in all things video and computers is formidable. I have Electrical and Computer Engineering graduate college degrees. I have 3 FCC Commercial Broadcast Engineering Licenses. I have had 4 Amateur Radio FCC licenses and have been doing broadcasting, engineering, and computer things for nearly 40 years. I first put Amateur Television Station WA2GVP on the air in 1959...........And have been building, designing, fixing, debugging, and creating electronics and video systems and computer software since then..............To put it mildly I am not uncomfortable around video and computers........
The problem had ***NOTHING WHATSOEVER**** to do with my "cruddy" system. The download from element5 was faulty.
Having now, once again, downloaded the VS9 upgrade installer this evening, it now installs properly. Despite the fact that the byte count and version number of this download is precisely the same as the prior downloads, tonight's download file is different! I have not done so but I am certain that a byte-wise comparison of the working and non-working files will reveal which specific bytes differ. Frankly, I could care less. All I know is that this third download installs properly whereas the first and second do not.
To summarize........
1). element5 has a flawed file on their server
2). some of us had the misfortune to download it
3). others who didn't had an easy install
4). those of us who downloaded it have been tearing our hair out
5). complaining to Ulead and element 5 is useless
6). They either ignore your request entirely on their email and voicemail "support" system
7). or they promise to issue you a refund and notify you that Ulead in Taiwan has approved it within a day or two, and then never contact you or apply a refund.
As I said before, this is a friggin' swindle.
And to those of you who so intensely have misdiagnosed the problem and then blamed the victims, I can only say...........
Your analysis was wrong...........your assumptions are mistaken...........and your attempts to be helpful are appreciated despite being misguided.
It's taken me a total of about 35 hours to localize and fix.
And both element5 and Ulead can rot in Hell as far as I am concerned, since their total response has been absolutely ZERO feedback whatsoever except for a promise and assurance from Mark (at extension 5692) at element5 to secure a refund and to contact me....neither of which ever took place. They are a totally screwed up fufillment company which, as you will eventually see in this post, are entirely the source of my problem...........
Let me begin by stating that my background in all things video and computers is formidable. I have Electrical and Computer Engineering graduate college degrees. I have 3 FCC Commercial Broadcast Engineering Licenses. I have had 4 Amateur Radio FCC licenses and have been doing broadcasting, engineering, and computer things for nearly 40 years. I first put Amateur Television Station WA2GVP on the air in 1959...........And have been building, designing, fixing, debugging, and creating electronics and video systems and computer software since then..............To put it mildly I am not uncomfortable around video and computers........
The problem had ***NOTHING WHATSOEVER**** to do with my "cruddy" system. The download from element5 was faulty.
Having now, once again, downloaded the VS9 upgrade installer this evening, it now installs properly. Despite the fact that the byte count and version number of this download is precisely the same as the prior downloads, tonight's download file is different! I have not done so but I am certain that a byte-wise comparison of the working and non-working files will reveal which specific bytes differ. Frankly, I could care less. All I know is that this third download installs properly whereas the first and second do not.
To summarize........
1). element5 has a flawed file on their server
2). some of us had the misfortune to download it
3). others who didn't had an easy install
4). those of us who downloaded it have been tearing our hair out
5). complaining to Ulead and element 5 is useless
6). They either ignore your request entirely on their email and voicemail "support" system
7). or they promise to issue you a refund and notify you that Ulead in Taiwan has approved it within a day or two, and then never contact you or apply a refund.
As I said before, this is a friggin' swindle.
And to those of you who so intensely have misdiagnosed the problem and then blamed the victims, I can only say...........
Your analysis was wrong...........your assumptions are mistaken...........and your attempts to be helpful are appreciated despite being misguided.
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BrianCee
Which once again re-inforces my view (held for the last two years or so) that the only way to upgrade is to purchase the boxed upgrade discs - OK I may have to pay a bit of post and packing and wait a week - but the ease with which all upgrades and new programmes have installed and run since I have been doing that is recompense enough.
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computerbear
Absolutely agree!...boxed versions best!
BrianCee is really on the mark with this advice....I too am involved with video editing on a professional basis being a television photographer and editor at a major U.S. station....and I always recommend getting a boxed version of ANY software program versus a download...too many things can go wrong, and a simple downloaded glitch can cause you hours of frustration and confusion!...for a few dollars more in postage, it's worth it!!! 
I also agree that the CD version is less likely to cause problems, but unfortunately the Video Studio 9 CD release apparently is causing the same problem. Another thread on this forum has a post from "Sentinel" with the same abrubt crash at startup after installing from a CD:
http://phpbb.ulead.com.tw/EN/viewtopic. ... 4256#14256
http://phpbb.ulead.com.tw/EN/viewtopic. ... 4256#14256
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bongoyvr
can someone make available the upgrade to us here to test it as well?
or just email me a zip (file attachment) of the upgrade at
pukapuka@gmail.com
thanks
or just email me a zip (file attachment) of the upgrade at
pukapuka@gmail.com
thanks
No problem upgrading from 7.0 to 9.0, but...
I just upgraded to VideoStudio 9.0 from 7.0 and didn't have any trouble with the download or install.
I have an RCA Pro8 video camera that I got in 1996. I don't remember when, but I purchased a Dazzle DVC-USB which uses MovieStar 2.5 to capture the video into the computer. I was wanting to do some transitions that were shown on some movies that were posted at the Dazzle website, but couldn't find how to do them in MovieStar 1.0, which is what came with the Dazzle product. I called tech support and the lady I spoke to was very helpful and gave me the URL to get MovieStar 2.5, which, I guess, was the final version of MovieStar, (Dazzle has been taken over by Penicale and totally discontinued) and told me that if I wanted to do those transitions, I would have to get something else, such as Ulead's VideoStudio. I found and tried out 6.0 and liked it, so I bought it. Then, two weeks later, Ulead came out with 7.0. I waited a while and joined another web board like this one and when I wanted to do something I asked there and got great help from the members. When I got to the point of wanting to do something else, I finally got the answers "6.0 won't do that, but 7.,0 will." So, I upgraded. I didn't have any trouble with 7.0 or the upgrade. About a month later, Ulead came out with 8.0. I didn't want to upgrade again so soon, so I waited. Then, what I was basically using it for -- to create videos of "concerts" at church -- ended and I stopped using it. As you know, some time ago, Microsoft came out with version 10.0 of Windows Media Player, so I upgraded. This past Sunday we had another "concert" at church, so I taped it and then brought it into my computer and when I tried to load it into 7.0, it said, "Invalid File Format". I knew that Windows Media Player's new codec caused that, so I went over to Ulead to get 8.0. But 9.0 was out, so I got it and it worked fine. I imported a few of the older videos I'd taped into 9.0 and they worked fine when I edited them.
Now, the only problem that I've had, so far, is that when I bring the new mpg into 9.0, I can hit play clip, and it works perfectly. After editing the file and adding everything, I hit play project, and it goes through, but there is no sound. The show was an hour and thirty five minutes and I haven't broken it apart. The first time I tried to render it, I started it at about 8:15 AM and when I went to bed that night at 9:15, it was 93% complete. When I got up the next morning it gave me "not responding" and locked up. I got out of it and the file it created was there, but it hadn't done anything else after I went to bed the night before, and there was no sound.
Any suggestions?
I did put an older clip in and added titles to it and the sound worked just fine. But that project wasn't as long as this one is, but I don't see why that would make a difference. I'll try splitting this one up and seeing if it will work if it's smaller.
Thanks for any help or suggestions...
Mathis...
I have an RCA Pro8 video camera that I got in 1996. I don't remember when, but I purchased a Dazzle DVC-USB which uses MovieStar 2.5 to capture the video into the computer. I was wanting to do some transitions that were shown on some movies that were posted at the Dazzle website, but couldn't find how to do them in MovieStar 1.0, which is what came with the Dazzle product. I called tech support and the lady I spoke to was very helpful and gave me the URL to get MovieStar 2.5, which, I guess, was the final version of MovieStar, (Dazzle has been taken over by Penicale and totally discontinued) and told me that if I wanted to do those transitions, I would have to get something else, such as Ulead's VideoStudio. I found and tried out 6.0 and liked it, so I bought it. Then, two weeks later, Ulead came out with 7.0. I waited a while and joined another web board like this one and when I wanted to do something I asked there and got great help from the members. When I got to the point of wanting to do something else, I finally got the answers "6.0 won't do that, but 7.,0 will." So, I upgraded. I didn't have any trouble with 7.0 or the upgrade. About a month later, Ulead came out with 8.0. I didn't want to upgrade again so soon, so I waited. Then, what I was basically using it for -- to create videos of "concerts" at church -- ended and I stopped using it. As you know, some time ago, Microsoft came out with version 10.0 of Windows Media Player, so I upgraded. This past Sunday we had another "concert" at church, so I taped it and then brought it into my computer and when I tried to load it into 7.0, it said, "Invalid File Format". I knew that Windows Media Player's new codec caused that, so I went over to Ulead to get 8.0. But 9.0 was out, so I got it and it worked fine. I imported a few of the older videos I'd taped into 9.0 and they worked fine when I edited them.
Now, the only problem that I've had, so far, is that when I bring the new mpg into 9.0, I can hit play clip, and it works perfectly. After editing the file and adding everything, I hit play project, and it goes through, but there is no sound. The show was an hour and thirty five minutes and I haven't broken it apart. The first time I tried to render it, I started it at about 8:15 AM and when I went to bed that night at 9:15, it was 93% complete. When I got up the next morning it gave me "not responding" and locked up. I got out of it and the file it created was there, but it hadn't done anything else after I went to bed the night before, and there was no sound.
Any suggestions?
I did put an older clip in and added titles to it and the sound worked just fine. But that project wasn't as long as this one is, but I don't see why that would make a difference. I'll try splitting this one up and seeing if it will work if it's smaller.
Thanks for any help or suggestions...
Mathis...